Privacy StatementUpdated: February 2012The terms of this policy do not apply to any wholesale carrier arrangement with Windstream.This Privacy Statement describes how Windstream and its affiliates collects information from or about you, either as a customer or visitor to any Windstream website, when you order services from us, how we use the information we collect and the choices you have concerning the collection and use of such information. The goal of this Statement is to ensure that your Windstream experience is secure so that you may use our products and services with complete confidence. Please review this Statement carefully.This Statement addresses:A. Personal Information CollectedB. Use of Personally Identifiable Information (PII) C. Customer Proprietary Network Information (CPNI) D. Value-Added Services E. Information Disclosed to Third Parties F. On-line Information G. Security Measures H. Children I. Links J. Google Gmail K. Statement Updates L. Security Breaches M. Contact Us N. Definitions O. Internet Information P. Safe Harbor Principles A. Personal Information Collected:Windstream limits the information collected about you to what is needed for conducting business, including the offering of products and services by us or by third parties that might be of interest to you. You may choose to provide personally identifiable information (PII) to Windstream in a number of ways: in person, telephonically or electronically via our websites. Examples of how you may share PII with us include: ordering a service or equipment from us, sending us e-mail, responding to Windstream surveys, entering Windstream-sponsored contests or sweepstakes, registering to receive news or public information or applying for a job. We may also obtain PII from third parties (for example, credit agencies) with your permission.Examples of PII are:Name (including company name for business customers)E-mail addressCredit card number or financial/bank account number or information, including routing numbersPasswords or personal identification codes (PINs)Date of birthSocial Security numberDriver's license number or government issued identification numberCompany contact information for business customers
The following information is not PII:Mailing address, unless unlisted or restricted at your requestTelephone number, unless unlisted or restricted at your requestIP Address allowing you to use our internet servicePII included in aggregate data complied by WindstreamWindstream may compile or aggregate PII from numerous customers or Web visitors to collect data about groups of customers or potential customers or categories of service. Windstream does not consider this information as PII because the aggregated information does not contain the PII of any individual customer or Web visitor.B. Use of Personally Identifiable Information:Windstream uses PII to provide products and services to meet customers' needs, including new products or services. Windstream may share PII with any Windstream-affiliated company, and these companies are subject to the terms of this Statement.Windstream retains PII only as long as is necessary for Windstream to comply with business, tax and legal requirements. This retention period could be the entire time you are our customer depending on the type of PII.Windstream does not:Collect PII from you unless you provide it to us in person, telephonically or electronically by visiting our websites, including information you provide in order to use our services.Sell the names and addresses of Windstream Web visitors to unaffiliated suppliers without your prior approval.Allow third parties to change your service provider or otherwise access your account information, at your request, without complying with our security policies, including our Customer Account Protection Plan that protects your account from changes not authorized by you.
C. Customer Proprietary Network Information (CPNI)CPNI is information that relates to the quantity, technical configuration, type, destination, location and amount of use of the telecommunications services purchased by you from Windstream. CPNI is available to Windstream solely through its relationship with you and information contained in your bill for telecommunication services. CPNI does not include information that is typically classified as PII, such as your name or e-mail address and does not include compiled or aggregated PII. U.S. federal law requires Windstream to protect the confidentiality of CPNI. Unless you opt-out from the use of CPNI, Windstream may use CPNI to market service offerings to you to which you do not already subscribe. To opt-out, just contact us. Windstream may, without prior approval from you, use CPNI to provide or market service offerings to you, if the service offerings are within the same categories of service to which you already subscribe, regardless of your CPNI selection.If you order Windstream services from a Windstream dealer, Windstream's dealers are prohibited from accessing or using your CPNI unless you sign a consent form authorizing Windstream to release your CPNI to the dealers. Dealers are required by Windstream to take all necessary measures to protect the confidentiality of your CPNI. As part of the dealers' agreements with Windstream, dealers agree that, upon termination of your Windstream services, the dealers will promptly return all of your CPNI to Windstream and will not retain any CPNI in any form.D. Value-Added Services:Because we appreciate the trust you have placed in us, we continually look for ways to enhance your customer experience. From time to time, we may notify you about a Windstream product or service using the information you have provided to us either in person, telephonically or electronically by visiting our websites, including information you provide to use our services. We strive to limit our offers to those we think you would benefit from and appreciate receiving. We want every contact you have with us to be a positive experience. If you prefer not to receive these Windstream value-added services, offers and opportunities, just contact us.Windstream complies with all applicable laws and regulations regarding Do Not Call Lists. Generally, Windstream is allowed to contact its customers, even if the customers are registered with federal or state Do Not Call Lists, because of our relationship with you. Windstream will, of course, honor any request to remove your name from our telephone, mail or e-mail solicitation lists and will delete your information from existing files within a reasonable time period. Just contact us.E. Information Disclosed to Third PartiesWindstream does not sell PII of its customers to third parties. In limited circumstances, Windstream may provide PII to third parties:To assist us in developing, promoting, establishing, maintaining and/or providing Windstream-related products and services to you, including joint marketing efforts or promotions, but PII may not be used by the third parties for any other purpose;To assist us in establishing accounts, billing, collecting payment (i.e. credit bureaus and collection agencies), enforcing the Terms and Conditions or the Acceptable Use Policy of our Windstream services where permitted by law, and protecting or enforcing our rights or property or the services of our other customers from fraudulent, abusive, or unlawful use by you of our services;To comply, when required by law, with court or administrative orders, civil or criminal subpoenas, warrants from law enforcement agencies, federal or state regulatory requirements, mandatory governmental audits, E911 reporting requirements, grand jury investigations, civil or criminal governmental investigations or reporting required by the National Center for Missing and Exploited Children, designated by federal law as a reporting mechanism for child pornography; andTo appropriate law enforcement, 911 centers or emergency services when Windstream, in good faith, believes the disclosure is necessary to protect a person, Windstream property or the public from an immediate threat of serious harm.
Windstream is one of the largest providers of telecommunications services in rural communities in the United States, and we are a customer-focused telecommunications company that provides phone, high-speed Internet and digital television services. We also offer a wide range of IP-based voice and data services and advanced phone systems and equipment to businesses and government agencies.
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