Home Phone Services Support

To Activate Call Forwarding:

Listen for dial tone.
Dial 72# (with rotary - skip the # and wait four seconds).

Some areas require the use of *72

After dial tone, dial number to which calls should be forwarded.
When someone answers at the forwarded number, or you hear a series of beeps, Call Forwarding is in effect.
If there is no answer at the forwarded number, repeat above steps. You will hear a series of beeps to confirm Call Forwarding is in effect.

To Deactivate Call Forwarding:

Listen for dial tone.
Dial 73# (with rotary - skip the # and wait four seconds).

Some areas require the use of *73

A series of beeps will indicate Call Forwarding is discontinued. Calls will now ring on your phone.
Charges will be incurred for long-distance calls using this feature.

Date Updated: 04/25/2013

I understand you would like to change your current phone package. Please contact a customer service representative at 1-866-445-5880.

Date Updated: 03/20/2013

Windstream TechHelp is a new computer and technology support service for our Internet customers. TechHelp consists of the following services: 24x7 Support Spyware and virus removal Firewall setup and diagnostic Softw

Date Updated: 01/30/2013

As the largest communications company focused on rural America, Windstream provides digital voice, broadband, and entertainment service for approximately 3.2 million customer lines in 16 states: Alabama, Arkansas, Florida, Georgia, Kentucky, Mississ

Date Updated: 01/30/2013

Dial your voice mail access number given to you by the Windstream sales representative. Most of our areas allow you to also access your voicemail box by dialing *98 from your phone. Use the specific instructions given to you by your sales representative. You may also call for directions to your voicemail box 800-347-1991.

Date Updated: 01/30/2013

Vacation Service allows you to suspend your service for a specified period of time without the hassle of disconnecting your service. You must be on Vacation Service for a minimum of 1 month and a maximum of 12 months. There is no charge to add or r

Date Updated: 01/30/2013

Please contact our Sales and Service Representatives at 800-347-1991 to obtain Windstream services and products.

Date Updated: 01/25/2013

For prompt attention to your repair issue please call our Repair Department 800-782-6206. We are open 24/7 and offer an automated service to report your issue.

Date Updated: 01/25/2013

Selective Call Rejection prevents unwanted calls from disturbing you. Follow these guided instructions.

Date Updated: 01/04/2013

This fee recovers Windstream's costs associated with construction, maintenance and upgrades of 911 services and related facilities. This fee also recovers the costs of local government providing 911 services in states that have enacted a 911 surchar

Date Updated: 10/10/2012