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  • If you are receiving an "Authentication Required" message like the one shown below when you try to get on the Internet, follow the outlined steps to resolve the issue. 


    authentication req

    Step 1: Type 192.168.254.254/resetrouter.html in your Internet address bar and click on the 'Reboot' button.

    reboot router


    Step 2: You will see the message below. Follow the provided instructions and close your router window and wait 2 minutes before re-launching your High-Speed Internet browser.

    reboot msg 

    You also have the option of unplugging the power cord from the back of your modem and waiting 10 seconds before plugging it back in.