If you are receiving an "Authentication Required" message like the one shown below when you try to get on the Internet, follow the outlined steps to resolve the issue.
Step 1: Type 192.168.254.254/resetrouter.html in your Internet address bar and click on the 'Reboot' button.Step 2: You will see the message below. Follow the provided instructions and close your router window and wait 2 minutes before re-launching your High-Speed Internet browser. You also have the option of unplugging the power cord from the back of your modem and waiting 10 seconds before plugging it back in.
Windstream is one of the largest providers of telecommunications services in rural communities in the United States, and we are a customer-focused telecommunications company that provides phone, high-speed Internet and digital television services. We also offer a wide range of IP-based voice and data services and advanced phone systems and equipment to businesses and government agencies.
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