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  • TechHelpWindstream’s TechHelp is available to High-Speed Internet customers 24/7/365. This service can instantly help with big technology problems, new equipment setup or simple advice. Get friendly, easy service in the comfort of your home whenever it's most convenient for you. Screen-sharing technology lets us provide help via telephone or online.

    How does it work?

    Windstream TechHelp delivers all of our services via remote screen share technology. That means that we can safely service your devices without you having to leave your home or allow a stranger to enter your house. We use our remote screen share technology to immediately access your computer via your Windstream broadband connection. Once you have authorized us to “drive” your devices and take over navigation, it’s as if we are touching the devices in person.

    We can perform all tasks required to set up your technology or fix a problem. We can even provide ongoing support to protect your devices down the road. It’s all in your control. Unlike other service options, you can choose to watch everything we do. And, we can't connect back into your PC thereafter without your consent.

    The Windstream TechHelp approach is effective in the vast majority of all internet-related technology problems. You can be confident we’ll solve your problem. Satisfaction guaranteed.

    How do I sign up?

    It’s easy to get started. Call us at 1-877-353-5678 or click here and give us your Activation Code. We will get you set up to receive service in minutes.

    How much does it cost?

    The cost varies on the type of service you choose. Our subscription services range from $12.99/month to $49.99/month. Our instance-based services range in cost from $59 to $129. We will always provide a diagnosis free of charge. To get a complete list of Windstream TechHelp Residential Services here.

    Where can I go to learn more?

    Visit us at http://windstream.hiwired.com/ to learn more.