Finance Solutions
Effective solutions for the financial industry
In today’s competitive marketplace, financial services organizations need more effective strategies for improving customer satisfaction and loyalty, growing top line revenues, improving operational efficiency, reducing costs, and securing customer data.
With extensive financial industry experience, Windstream can help you not only achieve your objectives, but differentiate yourself from the competition as well. We offer a range of advanced voice, video, and Internet solutions designed to help you improve your processes and better enable you to reach your strategic goals by optimizing back-office and core-application processing, increasing productivity and effectiveness, and ensure compliance with new and tighter regulations.
Business Challenges:
Enhance customer retention
Financial organizations can be highly dispersed with numerous branch locations all needing access to the same customer information. Separate yourself from the competition by delivering on-the-spot service. Network branch offices and central locations together with the highest level of security while providing real-time, distributed access to customer records and other services. Our industry-leading network solutions deliver the dynamic, highly secure, and reliable information infrastructure required to drive profitable growth, minimize risk, and improve customer service.
Protecting customer data
As consumers become more diligent regarding the security of their identity and personal data, safeguarding their cyber security will become a competitive advantage in a market where the value per customer is high. Since financial institutions are by nature a high-profile cybercrime target, you must be able to protect your corporate and customer data from increasingly sophisticated, Internet savvy criminal networks. Windstream offers industry-leading security solutions to protect your customers’ privacy and confidentiality.
Increase productivity and efficiency
Financial organizations can experience a capacity bottleneck in their Internet infrastructure due to industry demands such as real-time data transfer and use of web-based mission-critical banking applications. We can help you engineer networks that will handle current traffic loads and scale efficiently as your needs grow.
Addressing compliance requirements
As consumers and enterprises grow increasingly dependent on electronic banking, financial institutions have the challenge of being compliant with federal regulations that mandate the protection of digital financial data. In this increasingly complex threat environment, you need to be able to demonstrate that your customer’s personal and financial information is secure. Windstream Managed Security offers unified threat management to protect your corporate network, identifying and preventing malicious blended security threats coming from both external and internal sources.
Solutions from Windstream:
The financial services industry is becoming more and more sophisticated, with increasing demands on a company’s network resources. From customers who demand more control over their accounts through online management capabilities to remote branch locations use of mission-critical banking applications, you might find your network under pressure to handle current traffic loads. Financial services organizations are ideally served by our enterprise-level dedicated Internet solutions to provide the bandwidth capacity necessary to meet your customers’ use of the Internet, as well as your own.
Windstream Ethernet Internet enables financial organizations to compete more efficiently. Ethernet Internet will help you to improve business execution, increase productivity and realize cost efficiencies, from moving data faster, supporting banking applications, to meeting requirements for web-based reporting to the Federal Reserve Bank. Ethernet Internet offers affordable dedicated bandwidth that’s secure, easily scalable, and offers the plug-and-play simplicity of Ethernet.
Windstream VPN provides a robust, reliable platform for integrating voice, video, and Internet applications into the financial environment. Windstream VPN can connect remote branch office locations to headquarters and one another, providing full access to shared resources and real-time data exchange among sites over a secure and reliable network. Remote locations can access files, research and applications from corporate LANs and move data quickly among branches, all with the highest level of security. Windstream VPN supports a variety of dedicated access methods including T-1 and Ethernet.
Customers expect prompt service from knowledgeable tellers and customer service representatives when they visit their local branch or call the customer service center. Combine voice and data networks onto one secure network, enabling your employees at-a-glance information to knowledgeably serve customers without delay. Reduce costs and enhance customer loyalty through better resource utilization and consolidation.
Windstream’s Conferencing solutions are tailored to help you improve your communication and stay on top of your clients’ and colleagues’ needs. Building relationships with shareholders, finalizing strategies and meeting with clients and coworkers require tools that let you meet quickly and easily with anyone no matter where they are. With our audio and web conferencing services, you can provide updates to clients, review contracts, collaborate with teams, or conduct online training sessions for your employees while saving time and money.
As customers transition to online banking and regulations become more stringent, few issues are more important in the financial services industry than adopting the highest levels of security and fraud management. Defend your network against the complex, blended threats favored by cybercriminals, and maintain compliance with critical regulations with Windstream’s Managed Security solution, a single comprehensive solution for unified threat management that includes stateful firewall, antivirus, intrusion prevention/detection, site-to-site IPSec VPN, remote access VPN, web content filtering, and more.
From self-service and multi-media contract center solutions, data and voice consolidation, to layered network security, Windstream offers a vast array of customer premise equipment options that enables financial services organizations to improve customer loyalty while managing costs. We have equipment solutions that reduce cost through better resource utilization, protect against internal and external attacks, and allows access to critical information while meeting regulatory compliance.