Enterprise

It’s easy for businesses to take their communications systems for granted. However, as many organizations find out the hard way, phone systems can go down. For companies that run contact centers, the inability to maintain customer contact can potentially cost thousands of dollars—per minute. For government organizations, it can translate into serious service interruptions that jeopardize citizen safety. And for businesses of all sizes, in all markets, telecommunications service interruption can potentially result in a significant loss of productivity and revenue.

To avoid these outcomes, thousands of businesses rely on Windstream BusinessProtect Maintenance plans and our trained technicians to maintain their telecommunications systems. We offer a number of options that enable you to benefit from our experience and expertise in maintaining your CPE. With a maintenance service agreement, you’ll enjoy:

• Worry-free maintenance for equipment service and repairs with a single point of contact.
• A trained maintenance staff who are standing by to support your CPE solution.
• Preferred labor rates for moves, adds and changes.
• Consistent monthly payments that make budgeting easier.
• Minimize system downtime and ensure faster issue resolution with remote diagnosis and maintenance.

When it comes to the maintenance of your CPE solution, we follow a simple principle: you focus on your business and we’ll focus on keeping your systems up and running.

Avoid the costs associated with a loss of service by keeping your communications infrastructure operating consistently, reliably and at peak efficiency with Windstream’s BusinessProtect Maintenance plans. Our service plans offer flexible options to meet the needs of any size business. Finding all of the services that keep you connected can cost you time and, more importantly, money. With Windstream’s vast maintenance plan levels, you can choose all of the solutions that are right for your business.

Depending on your organization's needs, you can select from a range of service level packages, which include different options for priority response to calls related to system failure, access to manufacturer software updates and new releases, and discounted contract labor rates related to MACs (moves, adds or changes).

Windstream's Extended Warranty

Get industry-leading protection against electrical and lightning surges for your equipment purchase by adding Windstream's Extended Warranty to any of Windstream's Maintenance Plans.

Total protection with Windstream’s Platinum Plan plus Extended Warranty

Windstream’s Platinum Plan with Extended Warranty provides total protection for your CPE purchase. The Platinum Plan with Extended Warranty coverage combines the highest level of Maintenance service together with total coverage protection for your customer premise equipment, which includes extended parts coverage as well as coverage against failure due to lightning/electrical power surges. Superior protection. Superior value.

Why Windstream?

With decades of industry experience and a team of manufacturer-certified and trained technicians, Windstream is your one-stop-shop for business communications solutions. Our trained technicians and engineers are experts in Nortel, Mitel, Cisco and Adtran technologies, and the reliability of our service is evidenced by the large base of customers who continually rely on us. By listening to your goals, responding to your concerns and deploying the resources you need—when you need them—Windstream’s Services team can help you protect your telecommunications investments.

All service plans include core features such as:

• First response priority within respective plan coverage
• Quarterly Health Checks
• Around-the-clock monitoring for PBX customers with Site Event Buffer (SEB), as well as remote detection and remedy of many problems
• Discounted Contract Labor Rates applicable for move, add and change activity
• Multi-year maintenance term discounts
• Repair and/or replacement coverage for normal hardware failure (excluding misuse and abuse)
• Part performance guarantee for contract term

Extended Warranty features:

• Electrical and lightning surge protection

View Maintenance Plan Package Comparison 

Financing. Windstream offers innovative customer-focused financing solutions, allowing you to stay up-to-date with current technology while also staying within your budget. Windstream also offers innovative financing that is capable of growing and changing as your needs change, offering flexibility and protection against obsolescence. 

Voice CPE Systems. Windstream offers a wide variety of user-friendly communication platforms from some of the most respected names in the industry. Windstream provides business communications solutions with productivity enhancing applications for organizations that want to save money, stay connected to your customers and keep a geographically-dispersed workforce connected.

Data CPE Systems. You need to focus on running your business–not wrestle with IT challenges. That’s why Windstream offers networking solutions—routers, switches, wireless access devices and security—that are simple to manage and offer the latest and greatest technologies. All to keep your business-critical applications running.

Products and Services. Windstream combines a set of services with enterprise-class infrastructure, technical resources, best practices and superior customer service to offer solutions that deliver.