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Tech Help

It’s like having a doctor for your PC available 24/7. Call. Connect. Repair.

  • Has a computer virus taken over your system? Is your PC bogged down? Does the Internet crawl? Frustrated with a buggy program? Don’t know exactly what the computer problem is? Stop wasting your valuable time. There is a simple solution – TechHelp from Windstream provides 24/7 access to high-level professional tech support, willing to work with you to solve almost any PC problem.

    • Support. From virus removal, PC setup, troubleshooting of peripherals, to optimizing a slow computer, our TechHelp experts can solve your PC problem, big or small.
    • Easy. No need to leave business to get help for your technology problems. Help through your Internet connection is just a mouse click away, day or night. Our experts do everything for you remotely.
    • Safe. You can sit back and watch as the service is performed. After each session, we can’t connect back into your PC thereafter without your consent.

    GET STARTED NOW. AVAILABLE 24/7 – LEARN MORE

    Free PC Check-Up
    Download Free PC Check & Connect software for a PC health report and real-time alerts on system vulnerabilities like viruses, spyware, security and memory limitations. CLICK HERE  

  • Windstream TechHelp takes the hassle out of computer repair. Dependable, 24 hour a day premier tech support that handles all of your questions about all of your problems, hardware, software, networking or peripherals.

    Here’s how it works. Windstream TechHelp delivers all of our services via remote screen share technology. That means we can safely service your computer without you having to leave your office. We can access your computer immediately so you won’t waste precious time waiting for the next appointment or bringing your PC to the shop. Once you have authorized us to "drive" your computer and take over navigation, we can perform all tasks required to setup your technology or fix a problem. We can even provide ongoing support to protect your computer down the road.

    Computer Support Plan:
    Looking for ultimate protection for your computer? Sign up for a TechHelp Computer Support Plan and get the help you need when you need it. You'll get complete support for all your PC problems from highly-qualified experts, 365 days a year. Subscription plans start at just $24.99 a month. Learn More (link to http://windstream.hiwired.com/services/Specific.aspx?psid=244)

    With a Computer Support plan you get:

    • Complete PC support for computer problems big or small
    • Immediate priority access to Windstream expert advisors 365 days a year
    • PC tune-up including a year’s worth of the latest anti-virus and anti-spyware software
    • Support for printers, wireless networks, scanners and other peripherals
    • Setup for new devices

    We also offer our tech services separately for one-time fixes.
    Need immediate help for a PC problem? One-time fixes are just what you need. Our tech experts can help with spyware removal, virus removal, optimizing slow computers and more!

    • Remedy mission-critical PC problems, new installations, removal of spyware, viruses and more
    • PC optimization to keep your PC running like new 
    • Wireless network setup for maximum maximum security 
    • Peripheral setup of your new printer, scanner, digital camera, etc 
    • New PC setup, from configuration to files transfers and software installation
    • Technology problem help session for immediate problem diagnosis, repair and advice 

    GET STARTED NOW. AVAILABLE 24/7LEARN MORE

    Free PC Check-up
    Download Free PC Check & Connect software for a PC health report and real-time alerts on system vulnerabilities like viruses, spyware, security and memory limitations. CLICK HERE

    • Immediate expert assistance. With screen share technology, we can provide immediate, remote expert support via the Internet, available 24/7.
    • Safe service environment. Watch every step via screen share.
    • Customer satisfaction. 95% World-class customer service rating.
    • Security. Our techs can only access your drive with your authorization. After each session, we can’t connect back into your PC thereafter without your consent.

    LEARN MORE ABOUT TECH HELP SERVICES  

  • Bundles. Windstream's Small Business Bundles combine your local service with other essential communications solutions for ultimate convenience and cost-savings.

    Internet Access. Windstream offers various Internet connectivity options that can help your company reduce costs, boost productivity and increase worker efficiency.

    Security Solutions. With the ever-increasing presence of cyber threats, it becomes even more important to have preemptive measures in place to reduce potential threats. Windstream’s security solutions deliver state-of-the-art protection to give you the peace of mind knowing that your computers are protected from attack. 

    Equipment Solutions. Windstream has partnered with some of the most respected names in the industry to bring you state-of-the-art technology and the features you need to drive your business forward.  

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