Windstream offers every business the voice solutions necessary to make it run efficiently. Our specialists and range of solutions make your choices plentiful and decisions easy.
A PBX (private branch exchange) is an on-site telephone system that will connect your organization to the public switched telephone network. It is a smaller version of the phone company's larger central switching office. With it, your large business will gain all the advantages of the Internet without the danger of Internet viruses and hackers.
This system works for all diverse organizations and was created to increase your employee productivity, streamline business operations and costs and provide unmatched customer service.
No large business can reach its full potential without the right applications. Choose from Windstream's offerings and see how fast we deliver.
Call Accounting Software allows your business to control costs by identifying where waste occurs. It gives your business the information needed to optimize performance and cost effectiveness of your communication systems. At the same time, you'll be able to fight the increasing risk of fraud and internal abuse of communications resources. This system allows you to allocate communication costs by department, prevent fraudulent use of telephones, improve customer service by measuring call answering times, restrict access to certain Web sites, monitor use of e-mail systems, track call costs for mobile phones and produce integrated management reports for all communications types. It's a key business tool that provides your company with the tracking ability it needs to run efficiently.
Voicemail with Unified Messaging combines fax, voicemail and e-mail in one location with accessibility from any touchtone phone or desktop PC. This system will improve employees' productivity as it enables the mobile worker to remain diligent with E-mail-By-Phone, Speech Activated Messaging and access to voice and fax messages. It also reduces training time as it provides a streamlined user interface. And it can be used in any number of environments including Microsoft Outlook, Lotus Notes and many more.
With Business Call Recording, you now have the ability to document all of your business conversations forever. This feature allows you to never question the accuracy of your memory. Simply go back to the call and listen to customer questions and promises made to ensure the best customer service, protect your company from lawsuits, avoid employee conduct problems and mine calls for insight.
Call recording will also reduce your overall business costs because it allows you to resolve disputes quickly, prevent miscommunications and improve training efficiency.
With In-building Wireless Phone System, your large business will be able to meets its objectives while operating cost-effectively and efficiently. Wireless telephones allow your business to streamline voice requirements and permit fast reaction times to customer requests. You will experience seamless integration with the best digital systems, integrated text messaging, push-to-talk capability for group calls, architecture to grow with your business, lightweight wireless telephones and unlicensed frequency.
A telephone system this powerful is perfect for all business settings including distribution centers, education, financial services, healthcare, hospitality, manufacturing and retail.
We've partnered with industry-leading technology manufacturers to provide our business customers with the most reliable and up-to-date integrated data solutions.
Our easy-to-use IPS protects your business by shielding your network against downtime, damage, cyber attacks and rogue applications. Our system offers higher performance, lower latency and network-wide scalability so you no longer have to worry about bandwidth hijacking, illegal content storage and distribution, or installation of spyware.
We know security is critical to your business, which is why our security and VPN solutions provide comprehensive protection, performance and reliability for networks of all sizes — so your resources are always secure. Our solutions are designed for high speed and cost-effective connectivity — without the security concerns normally associated with shared networks.
Our wireless LAN products are high-performing, secure and reliable, so you have network and Internet access when and where you need it.
We provide feature-rich, affordable routers with a variety of interfaces to meet all your networking needs.
Switches are at the core of all networks. That's why we ensure that ours provide reliable high-speed connectivity among users, applications and communications systems.
Please contact a Windstream representative at 1-800-843-9214 for more information.
Keeping your communications infrastructure operating consistently, reliably and at peak efficiency is easy with Windstream's Equipment Warranty and Service Plans. Our service plans offer flexible options to meet the needs of any size business.
| Standard Plans |
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Platinum |
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| M-F, 8-5PM(excluding holidays) |
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| 24/7 (excluding holidays) |
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| 24/7 (365 days) |
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| Overtime Charges |
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| Around-the-Clock Monitoring (PBX) with SEB |
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| Equipment Coverage (Hybrid Key, PBX) |
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| Surge/Lightening Damage Protection |
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| Additional Features |
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| Quarterly Trunk Traffic Report |
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| Monthly Critical Alarm Report |
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| Software Release Fixes* |
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| Sales Engineer Planning & Design |
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| Annual Network Audit |
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| 5 Year Equipment Warrranty** |
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All service plans include core features, such as:
- First response priority within respective plan coverage.
- Quarterly Health Checks.
- Around-the-clock monitoring for PBX Customers with Site Event Buffer (SEB), as well as remote detection and remedy of many problems.
- Discounted Contract Labor Rates applicable for move, add and change activity.
- Multi-year maintenance term discounts.
Windstream 5-Year Extended Warranty Plan
Eliminate the significant financial risk associated with both hardware failure, power surge damages, as well as the labor associated with the repairs of both new and previously installed customer premise equipment. Our extended warranty features include:
- 5-year equipment warranty for new equipment purchases.
- Repair and/or replacement coverage for normal hardware failure but not for misuse and abuse.
- 5-year part performance guarantee.
- 3-year equipment warranty for existing installations.
*Applies to engineering or maintenance software release updates provided by manufacturer. Does not apply to updates or upgrades requiring additional hardware or software.
** 5-year equipment warranty for new equipment purchases.
The needs of a large business are ever-expanding. Windstream has partnered with TAMCO offering adaptable financing options, allowing you to preserve capital, protect credit lines, receive tax benefits and reduce the risk of technological obsolescence.
This program permits you to change to a new system at any time with no financial penalty, waiting period, rollover expenses or hidden costs — we'll rewrite your agreement and you'll receive new equipment.
TAMCO Shield is a unique program allowing you to lease your equipment. When your technology or business applications change, you simply exchange your current system with no financial consequences. In addition, TAMCO can provide tax benefits such as off-balance-sheet financing and tax-deductible payments. And, we allow you to lock in the costs of maintenance at today's rate for the full length of your contract.
