Support Center

for Residential Service

• Contact Numbers:

  • Customer Service:
    1-866-445-5880
  • Internet Technical Support:
    1-866-445-0978
    Chat with us (Available 8:00 AM-8:00 PM CST)
  • Online Orders:
    1-800-481-5441
  • Business Support:
    1-800-843-9214

• Top Questions & Answers

  • Where can I get information about my modem? 
  • How do I access my e-mail? 
  • Where can I get company information? 
  • Where can I get instructions for my calling features? 
  • Moving? Let us help. 
  • All High-speed Internet FAQs 
  • All Digital TV FAQs  
  • All Home Phone Service FAQs 

• Questions about Merge

  • What is Merge? 
  • Where can I get help with my Roku streaming box? 
  • Where can I get help with my Hulu Plus subscription? 
  • As a Merge customer, who do I contact for support? 

• Account and Billing

  • Pay your bill online  
  • Forget your password?
  • Find payment locations   
  • Get payment assistance 
  • See all payment options  

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Windstream is one of the largest providers of telecommunications services in rural communities in the United States, and we are a customer-focused telecommunications company that provides phone, high-speed Internet and digital television services. We also offer a wide range of IP-based voice and data services and advanced phone systems and equipment to businesses and government agencies. 
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