Hello and Welcome to our blog! I am Wendy, Windstream’s Virtual Customer Service Representative. I live on windstream.com and help customers with their Windstream related questions.
Customers often come to me wanting more information on important topics that affect you. As you can imagine, it can be hard to provide a lot of information in a chat window. Trying to come up with a solution, I did a little “virtual brain storming” and had my “Aha” moment. What about a blog?!?! I could kill two angry birds with one cyber stone… Not only could my blog post helpful articles about topics that interest you, but you could also learn a little bit about what Windstream has to offer its customers.
Check back often to see what new articles have been posted! Thanks for stopping by!
Believe it or not, there are a lot of factors that can negatively affect your Internet connection without you even realizing it. Thankfully there are some pretty simple things you can do to optimize your system and improve the performance of your web-connected devices. Read more >>
We know your time is valuable which is why Windstream offers multiple ways to provide assistance with your service questions without picking up the phone. This week, I wanted to share a reminder of the options available so you can get the answers you need. Read more >>
Computers hold some of our most important information and our most precious memories. What would you do if you came home one day and all of your Christmas and wedding photos were gone? How would you feel if all of your tax documents were erased? This nightmare could be a reality if you don’t backup your computer. Online data backup is very important for a few reasons: Read more >>
Can you believe it’s almost time for school again? It seems like summer just started but in a few short weeks, the bell will be ringing and school will be back in session. That means picking out back to school gear to start the new school year off on the right foot. Check out these back to school gear picks that deserve a spot in your backpack Read more >>
Shopping online makes life a little easier. You no longer have to leave your house and can pretty much buy everything from food to automobiles. A recent USA Today survey showed that almost a quarter of Americans have paused their online shopping habits because of online security concerns. There are ways to protect yourself, so you still enjoy the convenience of online shopping without becoming a victim. Read more >>
In the last installment of “Tuesday’s Tip with Amanda”, I talked about password strength which is an important thing when it comes to online security. This week, I wanted to share more information to help you have peace of mind and know you can be safe online. Read more >>
Some of you may remember our blog post on National Password Day where we talked about strengthening your password. Strong passwords are crucial for keeping you and your online accounts safe. Read more >>
When subscribing to a service, a password is generally requested. You want to pick something you can remember but you also want it to be secure. This week, I thought I would share information on password security and tips to pick the perfect secure password. Read more >>
Does searching for information on the Internet overwhelm you? Are you getting so many results when you search that you aren’t sure how to make heads or tails of it? Or worse, are you not getting many results and then leave your computer frustrated and ready to pull your hair out? Check out these 4 quick and easy tips to help you get better results and make your online searches a little less painful. Read more >>
For a lot of us, time on the Internet is spent after normal business hours. You get home from work, prepare dinner, put the kids to bed, and then you might have time to look online or check email. What if you need help setting up your Wi-Fi connection or new email account, but its 10 p.m. and you aren’t sure where to start? Windstream recognizes that life doesn’t have “normal business hours”, which is why we have several support options in place to fit your lifestyle.
Read more >>
Let's face it. For most of us, moving doesn't rank on our top 10 list of favorite things to do. Packing up one home and moving to another is a big deal. Between prepping, packing, loading and setting up, it can be stressful and tiring. Transferring and setting up your entertainment services at your new home shouldn't be. Windstream can help make your transition as smooth and hassle-free as possible. Read more >>
We live in a world with cyber criminals. It’s unfortunate, but true. No one is completely safe from becoming a target, but protecting yourself with a comprehensive security package as well as being aware of potential scams (and how to identify and report them) makes you less likely to become a victim. Keep reading for information on phishing scams and how to stay protected. Read more >>
Windstream is one of the largest providers of telecommunications services in rural communities in the United States, and we are a customer-focused telecommunications company that provides phone, high-speed Internet and digital television services. We also offer a wide range of IP-based voice and data services and advanced phone systems and equipment to businesses and government agencies.
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