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  • Lifeline Assistance Program

    Lifeline is a federal program that helps qualified individuals pay for a single wireline or wireless telephone service. It helps limited income customers and those that receive help from any of the participating programs below.

    Eligible customers will receive a $9.25 credit per month on local phone bills. Residents of federally recognized tribal lands may receive an additional reduction up to $25.00. Additional state support may be available.

    Am I Eligible?

    Yes, if you receive state or federal help from: 

    • Federal Public Housing Assistance/Section 8
    • Temporary Assistance for Needy Families (TANF) 
    • Supplemental Security Income (SSI)
    • Low-Income Home Energy Assistance Program (LIHEAP) 
    • Medicaid
    • National School Free Lunch Program 
    • Program (SNAP), formerly Food Stamps 

    Some states offer additional qualifying programs, or you may qualify if your income is below 135% of the Federal Poverty Guidelines. See your state specific application form for additional information. 

    You may also qualify if: 

    • You reside on Tribal lands (any federally recognized Indian tribe's reservation, Pueblo, or Colony including former reservations in Oklahoma, Alaska Native regions, Hawaiian Home Lands, and Indian Allotments) and you participate in any of the above federal assistance programs; or
    • You, or someone in your household, participates in one of the following assistance programs:  
      • Bureau of Indian Affairs General Assistance,
      • Head Start (only households meeting the income qualifying standard), 
      • Tribal Temporary Assistance for Needy Families (Tribal TANF), or 
      • Food Distribution Program on Indian Reservations.

    How Do I Sign Up?

    If you receive state or federal help:

    First, if you do not have phone service in your home, you will need to contact Windstream in your area to establish service and apply for the Lifeline Assistance program. Already have phone service? Applying is easy. You can call us at 1-800-347-1991 and ask for help signing up for the Lifeline Assistance Program.

    - OR -

    Click here and choose the appropriate application for your state. Then, complete the application form and mail or fax it to the address or fax number shown on the application.

    Only one benefit per household.
    A household is defined as any individual or group of individuals who are living together at the same address as one economic unit. An economic unit consists of all adult individuals contributing to and sharing in the income and expense of a household. Use this worksheet to determine if more than one household resides at your address. The worksheet must be completed any time more than one person at the same address receives a discount on telephone service, or when a new applicant applies for service at an address where there is already a subscriber.

    Additional Requirements
    Windstream is required by the Federal Communications Commission, or FCC, to verify your documentation of eligibility to participate in the Lifeline program. Lifeline is a government benefit program, and consumers who willfully make false statements in order to obtain the benefit can be punished by fine or imprisonment or can be barred from the program.

    To qualify you will be asked to certify your eligibility data and agree to abide by the program’s rules.

    If you have questions please call 1-800-347-1991.