Law Enforcement Support Center LESC

FAQ


What kind of information can a Windstream customer obtain without a legal demand?

The Law Enforcement Support Center (LESC) can provide customers with information concerning the local and long-distance calls made from the customer’s phone number at a certain date and time. Keep in mind that some of this information is available to customers in their billing statements through their online account or via mail. The LESC may charge the appropriate fees for looking up this information. The LESC cannot provide information concerning incoming telephone calls without a proper legal demand (either a subpoena or court order). To obtain this information a Business or Residential Release of Records form will need to be filled out, notarized and return to the LESC via mail, email or fax (330-486-3131).

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