• WINDSTREAM: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Subject to availability, credit approval, Windstream Terms and Conditions (www.windstream.com/terms), and Windstream Acceptable Use Policy (www.windstream.net).

      $10 Enhanced Upgrade Offer

      Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Subject to availability, credit approval, Windstream Terms and Conditions (www.windstream.com/terms), and Windstream Acceptable Use Policy (windstream.net). $10 upgrade offer includes an upgrade to the Enhanced Speed tier.

      High Speed Internet: Windstream cannot guarantee speeds or uninterrupted, error-free service. Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location. Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance.

      Enhanced Speed: Windstream will provision customer's location for the fastest speed available, up to 25M, at the time of order but cannot guarantee speed. Additional $10 fee may apply.

      Equipment: Monthly equipment fees may apply. Windstream-provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your High Speed Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day. To obtain advertised speed, connecting a device directly to the modem to provide a wired connection is recommended. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

      Installation: Fees will apply for professional installation. Premium plans may qualify for free installation.

      $10 Premium Upgrade Offer

      Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Subject to availability, credit approval, Windstream Terms and Conditions (www.windstream.com/terms), and Windstream Acceptable Use Policy (windstream.net). $10 upgrade offer includes an upgrade to the Premium Speed tier.

      High Speed Internet: Windstream cannot guarantee speeds or uninterrupted, error-free service. Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location. Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance.

      Premium Plans: Monthly fees apply. Windstream will provision customer’s location for the fastest speed available, up to 1 Gbps at the time of order but cannot guarantee speed. For devices connecting via a wireless networking connection, speed capabilities may be impacted by the device’s distance from the modem, interference from other equipment or devices at the location, modem location, types of devices connected, physical obstructions, or time of day.

      Equipment: Monthly equipment fees may apply. Windstream-provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your High Speed Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day. To obtain advertised speed, connecting a device directly to the modem to provide a wired connection is recommended. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

      Installation: Fees will apply for professional installation. Premium plans may qualify for free installation.

      $20 Premium Upgrade Offer

      Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Subject to availability, credit approval, Windstream Terms and Conditions (www.windstream.com/terms), and Windstream Acceptable Use Policy (windstream.net). $20 upgrade offer includes an upgrade to the Premium Speed tier.

      High Speed Internet: Windstream cannot guarantee speeds or uninterrupted, error-free service. Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location. Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance.

      Premium Plans: Monthly fees apply. Windstream will provision customer’s location for the fastest speed available, up to 1 Gbps at the time of order but cannot guarantee speed. For devices connecting via a wireless networking connection, speed capabilities may be impacted by the device’s distance from the modem, interference from other equipment or devices at the location, modem location, types of devices connected, physical obstructions, or time of day.

      Equipment: Monthly equipment fees may apply. Windstream-provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your High Speed Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day. To obtain advertised speed, connecting a device directly to the modem to provide a wired connection is recommended. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

      Installation: Fees will apply for professional installation. Premium plans may qualify for free installation.

      HSI Solo Offer

      Details: Must be a new Windstream customer who has not received Windstream service within the past 30 days. Must subscribe to select plans qualify. Customers subscribing to select speeds may qualify for a one-time credit of $100 to be applied to customer’s first month’s bill.

      High Speed Internet: Includes Internet transport, Internet access, and unlimited incoming calls. Outbound calls, except for toll free and 911, will be charged at 10 cents/minute. Operator Service and 411 will be charged at tariffed rates. No features or long-distance carrier rates allowed. Windstream cannot guarantee speeds or uninterrupted, error-free service. Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location. Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance.

      Enhanced Speed: Windstream will provision customer’s location for the fastest speed available, up to 25 Mbps, at the time of order but cannot guarantee speed. Additional fees may apply.

      Equipment: Monthly equipment fees may apply. Windstream-provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your High Speed Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day. To obtain advertised speed, connecting a device directly to the modem to provide a wired connection is recommended. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

      Lifetime Price Guarantee: Covers standard bundle price only for Unlimited Phone and up to 6M HSI, but not promotional pricing, credits, early termination fees, additional services, installation or equipment, government-mandated or permissible current and future taxes, fees, surcharges, recovery fees, collection fees, or other charges. Void if customer moves, event to a Windstream service area, makes any changes to services, disconnects any services, is disconnected by Windstream, or fails to make full payment when due. If use of Unlimited Phone is inconsistent with the terms, Windstream may void Lifetime Price Guarantee resulting in rates converting to the then-applicable rate for the bundle or service. Windstream and the Windstream logo are registered service marks of Windstream Services, LLC © 2017 Windstream Services, LLC. Additional restrictions may apply.

      6Mb/1Mb Plans: Monthly fees may apply. Windstream will provision customer’s location for 6Mb/1Mb at the time of order but cannot guarantee speed or error-free service.

      HSI Bundle Offer

      Details: Must be a new Windstream customer who has not received Windstream service within the past 30 days. Must subscribe to select plans qualify. Customers subscribing to select speeds may qualify for a one-time credit of $100 to be applied to customer’s first month’s bill.

      High Speed Internet: Windstream cannot guarantee speeds or uninterrupted, error-free service. Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location. Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance.

      Enhanced Speed: Windstream will provision customer’s location for the fastest speed available, up to 25 Mbps, at the time of order but cannot guarantee speed. Additional fees may apply.

      Equipment: Monthly equipment fees may apply. Windstream-provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your High Speed Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day. To obtain advertised speed, connecting a device directly to the modem to provide a wired connection is recommended. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

      Unlimited Phone: Includes residential voice calls, certain calling features and unlimited residential long distance (see www.windstream.com for examples) within the U.S. and select territories. Calls inconsistent with these terms may void Unlimited Phone and Windstream may charge 10 cents per minute, per call.

      Lifetime Price Guarantee: Covers standard bundle price only for Unlimited Phone and up to 6M HSI, but not promotional pricing, credits, early termination fees, additional services, installation or equipment, government-mandated or permissible current and future taxes, fees, surcharges, recovery fees, collection fees, or other charges. Void if customer moves, event to a Windstream service area, makes any changes to services, disconnects any services, is disconnected by Windstream, or fails to make full payment when due. If use of Unlimited Phone is inconsistent with the terms, Windstream may void Lifetime Price Guarantee resulting in rates converting to the then-applicable rate for the bundle or service. Windstream and the Windstream logo are registered service marks of Windstream Services, LLC © 2017 Windstream Services, LLC. Additional restrictions may apply.

      6Mb/1Mb Plans: Monthly fees may apply. Windstream will provision customer’s location for 6Mb/1Mb at the time of order but cannot guarantee speed or error-free service.

      Premium Internet

      Details: Must be a new Windstream customer who has not received Windstream service within the past 30 days. Must subscribe to select plans qualify. Customers subscribing to select speeds may qualify for a one-time credit of $100 to be applied to customer’s first month’s bill.

      Premium Plans: Monthly fees apply. Windstream will provision customer’s location for the fastest speed available, up to 1 Gbps at the time of order but cannot guarantee speed. For devices connecting via a wireless networking connection, speed capabilities may be impacted by the device’s distance from the modem, interference from other equipment or devices at the location, modem location, types of devices connected, physical obstructions, or time of day.

      High Speed Internet: Includes Internet transport, Internet access, and unlimited incoming calls. Outbound calls, except for toll free and 911, will be charged at 10 cents/minute. Operator Service and 411 will be charged at tariffed rates. No features or long-distance carrier rates allowed. Windstream cannot guarantee speeds or uninterrupted, error-free service. Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location. Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance.

      Equipment: Monthly equipment fees may apply. Windstream-provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your High Speed Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day. To obtain advertised speed, connecting a device directly to the modem to provide a wired connection is recommended. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

      Money Back Guarantee: If a customer cancels within 30 days after start of service, all service charges and any modem equipment and install charges, if applicable, will be refunded. Windstream and the Windstream logo are registered service marks of Windstream Services, LLC © 2017 Windstream Services, LLC. Additional restrictions may apply.

      Premium Internet Bundle

      Details: Must be a new Windstream customer who has not received Windstream service within the past 30 days. Must subscribe to select plans qualify. Customers subscribing to select speeds may qualify for a one-time credit of $100 to be applied to customer’s first month’s bill.

      Premium Plans: Monthly fees apply. Windstream will provision customer’s location for the fastest speed available, up to 1 Gbps at the time of order but cannot guarantee speed. For devices connecting via a wireless networking connection, speed capabilities may be impacted by the device’s distance from the modem, interference from other equipment or devices at the location, modem location, types of devices connected, physical obstructions, or time of day.

      High Speed Internet: Windstream cannot guarantee speeds or uninterrupted, error-free service. Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location. Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance.

      Unlimited Phone: Includes residential voice calls, certain calling features and unlimited residential long distance (see www.windstream.com for examples) within the U.S. and select territories. Calls inconsistent with these terms may void Unlimited Phone and Windstream may charge 10 cents per minute, per call.

      Equipment: Monthly equipment fees may apply. Windstream-provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your High Speed Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day. To obtain advertised speed, connecting a device directly to the modem to provide a wired connection is recommended. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

      Money Back Guarantee: If a customer cancels within 30 days after start of service, all service charges and any modem equipment and install charges, if applicable, will be refunded. Windstream and the Windstream logo are registered service marks of Windstream Services, LLC © 2017 Windstream Services, LLC. Additional restrictions may apply.

      Flash Sale

      Details: Customers subscribing to select packages may qualify for an additional one-time credit of $100 to be applied to customer’s first month’s bill. Flash Sale credits will be available on a limited-time basis and only for specific periods of time. These credits are only available for new Windstream customers or voice only customers adding Internet.

  • Support

    We are ready to help

    Choose from the following options or get more help through the Support page.

    Sales Wendy   Ask Wendy

    Have shopping questions? Click here to chat with Wendy, our virtual customer service representative.

    FAQs   Need Help?

    Our support page provides answers to all your questions. Search or browse your way through our most popular topics and get your problem solved fast.

    Call Us   Get In Touch

    Call (866) 445-8084 for help from our sales team about your service options.

    For our customer care team, call (800) 347-1991 for questions about your existing service.