This Privacy Statement describes how Windstream and its
affiliates collects information from or about you, either as a customer,
visitor to any Windstream website or user of any Windstream mobile apps, when
you order services from us, how we use the information we collect, and the
choices customers have concerning the collection and use of such
information. The goal of this Statement
is to ensure that your Windstream experience is secure so that you may use our
products and services with complete confidence.
Please review this Statement carefully.
This Statement addresses:
Windstream limits the information collected about you to
what is needed for conducting business, including the offering of products and
services that might be of interest to you. You may choose to provide
“personally identifiable information” (PII) to Windstream in a number of ways
either in person, telephonically or via our websites or mobile apps. Examples of how you may share PII with us
include: ordering a service or equipment from us, sending us e-mail, responding
to Windstream surveys, entering Windstream-sponsored contests or sweepstakes,
registering to receive news or public information or applying for a job. We may also obtain PII from third parties
(for example, credit agencies) with your permission.
Examples of PII are:
The following information is not PII:
Windstream may compile or aggregate PII from numerous
customers or Web visitors or mobile app users to collect data about groups of
customers or potential customers or categories of service. Windstream does not consider this “aggregate”
information as PII because the aggregate information does not contain the PII
of any individual customer, Web visitor, or mobile app user.
Windstream uses PII to provide products and services to meet
customers' needs, including new products or services. Windstream may share PII with any
Windstream-affiliated company, and these companies are subject to the terms of
Windstream retains PII only as long as is necessary for
Windstream to comply with business, tax and legal requirements. This retention period could be the entire
time you are our customer depending on the type of PII.
Windstream does not:
Sell any customer data, whether it be defined
as PII or otherwise, to third parties.
Collect PII from you unless you provide
it to us in person, telephonically or electronically by visiting our websites
or using our mobile apps, including information you provide in order to use our
Sell the names and addresses of
Windstream Web visitors or mobile app users to unaffiliated suppliers, without
your prior approval.
Allow third parties to
change your service provider or otherwise access your account information, at
your request, without complying with our security policies, including our
Customer Account Protection Plan that protects your account from changes not
authorized by you.
Information about our customers
and users, including PII, may be shared and transferred as part of any merger,
acquisition, sale of company assets or transition of service to another
provider. This also applies in the unlikely event of an insolvency, bankruptcy
or receivership in which customer and user records would be transferred to
another entity as a result of such a proceeding.
If you create an account
and provide your cellular telephone number, Windstream may send you
administrative text messages. If you opt in to receive promotional/marketing
text messages, Windstream may also send you promotional/marketing text messages.
If you wish to opt out of any type of text messaging sent to you by Windstream,
you may do so by following the "opt-out" instructions in the text
message, or by editing your account settings.
CPNI is information that relates to the quantity, technical
configuration, type, destination, location and amount of use of the telecommunications
services purchased by you from Windstream.
CPNI is available to Windstream solely through its relationship with you
and information contained in your bill for telecommunication services. CPNI does not include information that is
typically classified as PII, such as your name or e-mail address and does not
include compiled or aggregated PII. U.S.
federal law requires Windstream to protect the confidentiality of CPNI. Unless you opt-out
from the use of CPNI, Windstream may use CPNI to market service offerings to
you to which you do not already subscribe.
To opt-out, just contact us.
Windstream may, without prior approval from you, use CPNI to provide or
market service offerings to you, if the service offerings are within the same
categories of service to which you already subscribe, regardless of your CPNI
If you order Windstream services from a
Windstream dealer, Windstream’s dealers are prohibited from accessing or using
your CPNI unless you sign a consent form authorizing Windstream to release your
CPNI to the dealers. Dealers are
required by Windstream to take all necessary measures to protect the
confidentiality of your CPNI. As part of
the dealers’ agreements with Windstream, dealers agree that, upon termination
of your Windstream services, the dealers will promptly return all of your CPNI
to Windstream and will not retain any CPNI in any form.
Because we appreciate the trust you have placed in us, we
continually look for ways to enhance your customer experience. From time to
time, we may notify you about a Windstream product or service using the
information you have provided to us either in person, telephonically or
electronically by visiting our websites or using our mobile apps, including
information you provide to use our services. We strive to limit our offers to
those we think you would benefit from and appreciate receiving. We want every
contact you have with us to be a positive experience. If you prefer not to
receive these Windstream value-added services, offers and opportunities, just contact us.
Windstream complies with all applicable laws and regulations
regarding “Do Not Call” Lists.
Generally, Windstream is allowed to contact its customers, even if the
customers are registered with federal or state Do Not Call Lists, because of
our relationship with you. Windstream
will, of course, honor any request to remove your name from our telephone, mail
or e-mail solicitation lists and will delete your information from existing
files within a reasonable time period. Just contact us.
Windstream does not sell PII of its customers. In limited circumstances, Windstream may
provide PII to third parties:
In addition to PII identified in Section A of this
Statement, we, or our third-party partners, may collect non-personal
information automatically when you enter Windstream websites or use Windstream
mobile apps, such as domain name, browser, your computer operating system,
information about the Web page from which you linked to the website, and time
spent on different parts of our websites or mobile apps. We or our partners may
use this information to evaluate and improve the websites and mobile apps, and
may share the information with third parties on an aggregated basis to enhance
our products and services offered. This
on-line information is typically collected via cookies, web beacons (seeSection N for definitions), and/or
other data collection technologies. Like virtually all other websites that you
control access to your personal shopping cart after your initial entry. The
cookie permits the server to recall information from your previous shopping
trip, should you decide to think about your purchase. A cookie is not used to
access or otherwise compromise the data on your hard drive. With most browsers,
you can choose to change your browser settings to disable cookies. Please be
aware that cookies may be required to complete certain functions on Windstream
websites and other websites you may link to from Windstream websites, including
making purchases or payments on your Windstream account.
Windstream wants you to use our services with confidence,
and therefore we use a number of security techniques designed to protect your
information from unauthorized access, including firewalls and access control
procedures. Windstream has physical, electronic, contractual, and managerial security
measures in place to protect against the loss, misuse and alteration of
information under our control. For example, when you place an order on a
Windstream Website, the information you submit is encrypted using the Secure
Sockets Layer (SSL) protocol.
Windstream employees are bound non-disclosure agreements
that prevent them from disclosing any PII or CPNI. Further, Windstream’s Working with Integrity
Guidelines state that Windstream employees must abide by all state and federal
laws and regulations in the performance of their job duties.
Our policies also limit access to PII to only those
employees, contractors, agents, or representatives that require the information
to perform their jobs or assist Windstream with providing products and services
Children under the age of majority should consult with their
parents or guardian before furnishing any data to us. Parents should consider
using one of a number of available parental control tools that provide a
child-friendly, on-line environment and can prevent children from disclosing
PII without parental consent. If a child has provided personal information
without the consent of a parent or guardian, that parent or guardian should contact us to
request that the information be deleted from our records. More information
about parental controls may be found on Windstream websites or by contacting a
Windstream customer care representative.
Windstream does not knowingly collect
PII from children under the age of 13 in connection with providing products and
services, and it strives to comply with all provisions of the Children’s Online
Privacy Protection Act (COPPA). If
Windstream inadvertently collects information from minors below the age of 13,
the information will be treated as PII of the adult customer.
Windstream is not responsible for the content or privacy
policies of other non-Windstream websites or non-Windstream mobile apps. You
should keep this in mind when accessing websites through links on Windstream
websites or mobile apps, or through third party advertisements appearing on
Windstream websites or mobile apps. Further, Windstream may advertise on other
websites or mobile apps. The advertising
effectiveness of our ads. The use of
such technology is subject to the privacy policies of the advertising
companies, and not this Statement.
We may update this Privacy Statement at any time in
connection with our constant efforts to improve our products and services. We strongly encourage you to periodically
review this Statement. We reserve the
right to expand our capabilities for information collection and use and change
this Statement in this regard. If any
change constitutes a material change to this Statement, we will post a notice
on our websites in a prominent position.
If Windstream decides to use PII in a manner that is materially
different from what is contained herein, we will post the change on this page
for 30 days before making the change.
While our goal is to prevent any unauthorized disclosure of
PII, Windstream cannot guarantee that a disclosure will not occur. We will make reasonable efforts to contact
you if we determine that a security breach has occurred and that there is a
reasonable risk of identity theft or as otherwise required by law.
If you have questions, concerns, or complaints about this
Statement or Windstream’s privacy practices, please contact a Windstream
customer care representative; email us at email@example.com;
or write to us at Windstream Services, LLC, ATTN: Legal Department, 4001 Rodney
Parham Road, Little Rock, Arkansas 72212.
We will respond to your inquiries in a timely manner.
Cookies are small, encrypted data strings our server writes to your hard drive that
contains your unique Windstream User ID.
Web beacons are small graphic images imbedded in a webpage or email.
network management practices are designed to provide the best possible online
experience to its customers. To that end, Windstream monitors traffic flows
between points within its network and between its network and locations on the
Internet for purposes of reasonable network management. Windstream uses this
information to manage its network, provide security for its customers, plan for
future needs, and ensure its network runs efficiently. Monitored information
includes the amount of data sent to and from your connection, the source and
destination of the data, and the type of information sent and received. In
limited circumstances, Windstream may also look into the contents of the
information to determine whether it is malicious in nature (such as a virus,
spam, worm, etc) or when required by law to comply with judicial orders or
For individually identifiable information received by
Windstream in the United States from Users in the European Union, Windstream
adheres to the following principles:
Notice: Windstream will
inform Users about the purposes for which it collects and uses PII, the types
of non-agent third parties to which Windstream discloses PII, and the choices
and means, if any, Windstream offers for limiting use and disclosure of PII.
Choice: Windstream will
offer Users the opportunity to choose (opt-out) whether their PII is (a) to be
disclosed to a third party who is not an agent, or (b) to be used for a purpose
other than the purpose for which it was originally collected or subsequently
authorized. For sensitive PII,
Windstream will give Users the opportunity to affirmatively and explicitly
(opt-in) consent to such disclosure or use.
Access: Upon request,
Windstream will provide Users with the PII that it holds about them and will
take reasonable steps to provide individuals with a means to correct, amend or
delete PII that is inaccurate or incomplete.
Dispute Resolution: For
complaints that cannot be resolved between Windstream and the User, such disputes
will be governed by the current provisions of Windstream’s Terms and Conditions,
or the terms of your written agreement with Windstream, if applicable.
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160 Varick address