Premium Tech Support Remote Customer Assistance

Most WI-FI devices have a very basic interface without any operating system that allows the Support Team to log in and control remotely. Support Team Agents are equipped with the knowledge base tools and a wide array of product manuals to help the customer navigate over the phone.   In certain complex cases where the support issue is challenging, Support Team Agents use an iOS/Android application that can also be installed by the customer at that time, which enables them to use their phone/tablet camera as a tool for the Support Team Agents to see what the customer is seeing on the problem device. 


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