Battery Backup for Windstream Digital Phone Customers

If your Windstream home phone service is provided over Windstream’s fiber optic network it will require a power source to operate. If there is a power outage your voice services will not work this includes calls to 911. For this reason, you may want to consider purchasing a battery backup unit...
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Can I be excluded from this?

Since this is a Caller ID overlay service and not a blocking service, there is no opt-out option.
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Features and Information of Local Phone

Enclosed are directions for making your services work. Many of these features may be purchased alone or as part of a Windstream package. Some features and services vary by market, so contact a Windstream representative for the features available in your area.
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How do I set up and use Metasphere voicemail on my phone?

To access the Windstream Voicemail service, you will need to dial the access number provided. You will also need to use the temporary PIN provided for your Mailbox account. When accessing your new Windstream Voicemail for the first time, you will be: Prompted to change your PIN Record your...
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Does Windstream offer International Calling Plans?

Windstream offers International Calling Plans. To inquire about rates, please contact a customer service representative at 1-866-445-5880.
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How do I set up voicemail on my home phone?

Dial your voicemail access number given to you by the Windstream sales representative. Most of our areas allow you to also access your voicemail box by dialing *98 from your phone. Use the specific instructions given to you by your sales representative. You may also call for directions to your...
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How is it determined that a call is SPAM/FRAUDULENT?

Please see the matrix
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If a call is marked as “SPAM?” should I answer it?

When the caller ID is prefixed with “SPAM?” there is a high probability that it is a SPAM call...
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If Windstream knows this is a SPAM/FRAUD call, why is it allowed to call me?

This is a Caller ID overlay service, not a blocking service
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SPAM calls are not being marked as SPAM or Fraudulent Call. How can this be fixed?

Please contact Customer Service and the Representative will open a ticket with the Windstream Helpdesk. The number will be evaluated and corrected if confirmed likely to be fraudulent.
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Valid calls from known person/business are incorrectly being marked as SPAM or Fraudulent Call.

Please contact Customer Service and the Representative will open a ticket with the Windstream Helpdesk...
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What calling features are included with my long distance service?

Our Long Distance Service includes our 13 most popular calling features. Calling features include: Caller ID Deluxe – Identifies the name and telephone number of incoming calls Enhanced Call Waiting – Notifies you when someone is calling you while you are on another call. You also have the...
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When someone calls me why is Calling Name showing SPAM or Fraudulent Call?

Windstream has implemented a Caller-ID SPAM CALL ALERT system which identifies calling party numbers that may be Fraudulent or Spam type calls.
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