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      Call Authentication Statement

      Windstream has implemented the FCC’s STIR/SHAKEN call authentication framework to more accurately verify traffic routed through its network.

      Windstream understands how disruptive these unwanted calls can be for our customers, and the company fully supports the FCC’s goal of stopping them. Windstream serves on the FCC-sponsored Industry Traceback Group and is actively engaged at both the federal and state levels of robocall policy making.

      Windstream also has several line-specific features which can assist customers with blocking unwanted calls. These include:

      • Anonymous Call Rejection by which an incoming call will automatically be blocked if the caller has blocked the Caller ID – i.e., blocked the display of the originating number. This feature is automatically activated without charge on customer lines and may be deactivated by the customer using *87.

      • Selective Call Acceptance which permits a customer to create a list of numbers that they will accept calls from. This feature is free of charge and is accessible directly from the customer’s phone by using the *64 feature.

      • Selective Call Rejection by which a customer can block calls from a specific number. This feature is free of charge and is accessible directly from the customer’s phone by using the *60 feature.

      • Spam Call Alert feature that will notify customers whether an incoming call might be spam. This feature is free of charge and may be activated by using the *60 feature.

      Bundle Offer: Subject to Change, Eligible Broadband Internet customers receive credit on their Kinetic Broadband bill when they also sign up for eligible Wireless Services from AT&T Mobility; Broadband Internet speed must be greater than 25 Mbps to be eligible. New Kinetic broadband internet customers (have not been a Kinetic customer within the last 30 days) receive $20.00/mo. credit if they have existing AT&T wireless or add new AT&T wireless service. Existing Kinetic broadband internet customers receive $15.00/mo. credit if they add new AT&T wireless services or add a new line of wireless service to their existing account. Customers (having the same billing address) must maintain both services in order to continue to receive broadband credit per month, for up to 24 months. Credit will appear on the bill following activation of both Broadband and Wireless Services. New Kinetic Broadband customers must activate Wireless Services with AT&T within 90 days to receive bundle credit as new customer. Wireless Services provided independently by AT&T Mobility, and Kinetic makes no warranties or representations regarding Wireless Services.

      *Broadband and Wireless services billed separately. Credit restrictions may apply; acceptance by one company does not guarantee acceptance by the other.

      Wireless Services: Subject to Consumer Service Agreement (att.com/consumerserviceagreement). Credit approval required; Deposit: may apply. Limits: Purch. & line limits apply. Additional AT&T fees & Govt. taxes: Monthly AT&T Fees apply per line & include Administrative/Regulatory Cost Recovery Fee (up to $3.49) & other fees which are not government-required. Add’l one-time AT&T fees may apply. Govt. taxes are extra. See att.com/mobilityfees for more details. Usage, speed, coverage & other restrictions apply. AT&T services subject to AT&T network management policies. See att.com/broadbandinfo for details. Pricing, promotions, terms & conditions subject to change & may be modified or terminated at any time without notice. ©2024 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property. All other marks are the property of their respective owners.

      Kinetic: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Credit restrictions may apply. Subject to availability, Windstream Terms and Conditions, and Windstream Acceptable Use Policy.

      Kinetic Internet: Kinetic cannot guarantee upload or download speeds or uninterrupted, error-free service. Speed availability, capabilities, and provisioning vary depending on several factors: network and terrain conditions; Internet, website, or network congestion; effect of wi-fi use; number of concurrent users; device limitations; and customer location. Speeds 25 Mbps and above may be provisioned in a range including a minimum and maximum speed. Kinetic will provision customer’s location for the fastest speed within the available range, but may be less than the maximum.

      Kinetic Gig Speed Fiber: Kinetic Gig Speed Fiber: Kinetic Gig Speed Fiber has up to 1 Gig upload speed, which is nearly 30x faster upload speed than the best advertised 1 Gig cable internet speed, which has 30-35 Mbps upload speed as of June 2024.

      99.9% Network Reliability: Kinetic Network Reliability based on monthly service availability scores from March 2023 to March 2024 as measured by the Windstream Network Operations Center using the formula Available Customer Hours divided by Total Customer Hours (Available Customer Hours plus Customer Outage Hours). Customer Outage Hours does not include planned maintenance, emergency events (hurricanes, winter storms, mass flooding, etc.)

      Equipment: Monthly equipment fees may apply. Kinetic-provided modems are capable of in-home wireless networking but connected devices may experience speeds slower than advertised or referenced in your Internet plan. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

      Installation/Activation: An Internet Activation fee may apply. Professional Installation may be covered under this fee.

      © 2024 Windstream Intellectual Property services, LLC. All Rights reserved.

      Kinetic and Windstream are registered service marks or trademarks of Windstream Intellectual Property Services, LLC. All other marks are the property of their respective owners.

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