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      Call Authentication Statement

      Windstream has implemented the FCC’s STIR/SHAKEN call authentication framework to more accurately verify traffic routed through its network.

      Windstream understands how disruptive these unwanted calls can be for our customers, and the company fully supports the FCC’s goal of stopping them. Windstream serves on the FCC-sponsored Industry Traceback Group and is actively engaged at both the federal and state levels of robocall policy making.

      Windstream also has several line-specific features which can assist customers with blocking unwanted calls. These include:

      • Anonymous Call Rejection by which an incoming call will automatically be blocked if the caller has blocked the Caller ID – i.e., blocked the display of the originating number. This feature is automatically activated without charge on customer lines and may be deactivated by the customer using *87.

      • Selective Call Acceptance which permits a customer to create a list of numbers that they will accept calls from. This feature is free of charge and is accessible directly from the customer’s phone by using the *64 feature.

      • Selective Call Rejection by which a customer can block calls from a specific number. This feature is free of charge and is accessible directly from the customer’s phone by using the *60 feature.

      • Spam Call Alert feature that will notify customers whether an incoming call might be spam. This feature is free of charge and may be activated by using the *60 feature.

      DSL Promo Price: Customer will receive highest bandwidth DSL service that Kinetic can then provide at the address for $44.99/mo. for twelve (12) months with AutoPay; customer will see a line-item charge for DSL at $59.99/mo., a $5.00/mo. AutoPay credit, and a $10.00/mo. Promo Credit on their bill each month. Register for AutoPay though the Go Kinetic Portal[www.windstream.com/gokinetic] or by calling a service representative at 877-807-9463. If customer is not registered for AutoPay, customer will be charged $49.99/mo. without the AutoPay credit. After the advertised rate period, DSL service will be charged the then current DSL rate for continued service and future rate increases may be applied. Customer may cancel at any time. Home Phone service not included in price. Customer is responsible for payment of applicable taxes, fees, and surcharges, as these are not included in promotional or standard rates. Additional restrictions may apply.

      Bundle Offer: Subject to Change. Bundle Offer: Subject to Change. Broadband Internet customers (existing or new) receive $20.00/mo. credit on their Kinetic Broadband bill if customers have eligible (existing or new) Wireless Services from AT&T Mobility. Wireless Services Requirements: Must be a new or existing AT&T wireless customer. Customers (having the same billing address) must maintain both services in order to continue to receive broadband credit per month, for up to 24 months. Limit: One bill credit per eligible Kinetic/AT&T Mobility bundle account. Credit will appear on the bill following activation of both Broadband and Wireless Services, or for existing customers, when existing services have been confirmed by Kinetic. New Kinetic Broadband customers must activate Wireless Services from AT&T within 90 days to receive bundle credit as new customer. Wireless Services provided independently by AT&T Mobility, and Kinetic makes no warranties or representations regarding Wireless Services. Bundle offer terms and conditions are subject to change and may be modified or terminated at any time without notice.

      *Broadband and Wireless services billed separately. Credit restrictions may apply; acceptance by one company does not guarantee acceptance by the other.

      Wireless Services: Subject to Consumer Service Agreement (att.com/consumerserviceagreement). Credit approval required; Deposit: may apply. Limits: Purch. & line limits apply. Additional AT&T fees & Govt. Taxes: Apply per line & include Administrative/Regulatory Cost Recovery Fee (up to $3.49) & other fees which are not government-required. Additional one-time AT&T fees may apply. Govt. taxes are extra. See att.com/mobilityfees for more details. Usage, speed, coverage & other restrictions apply. International and domestic off-net data may be at 2G speeds. AT&T services subject to AT&T network management policies. See att.com/broadbandinfo for details. Pricing, promotions, terms & conditions subject to change & may be modified or terminated at any time without notice. ©2025 AT&T Intellectual Property. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property. All other marks are the property of their respective owners. 

      Kinetic by Windstream: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Credit restrictions may apply. Subject to availability, Windstream Terms and Conditions, and Windstream Acceptable Use Policy.

      Kinetic Internet: Kinetic cannot guarantee upload or download speeds or uninterrupted, error-free service. Speed availability, capabilities, and provisioning vary depending on several factors: network and terrain conditions; Internet, website, or network congestion; effect of wi-fi use; number of concurrent users; device limitations; and customer location. Speeds 25 Mbps and above may be provisioned in a range including a minimum and maximum speed. Kinetic will provision customer’s location for the fastest speed within the available range, but may be less than the maximum.

      Kinetic Gig Speed Fiber: Kinetic Gig Speed Fiber has up to 1 Gig upload speed, which is more than 25x faster upload speed than the best advertised 1 Gig cable internet speed, which has 30-35 Mbps upload speed as of June 2024.

      99.9% Network Reliability: Kinetic Network Reliability based on monthly service availability scores from March 2023 to March 2024 as measured by the Windstream Network Operations Center using the formula Available Customer Hours divided by Total Customer Hours (Available Customer Hours plus Customer Outage Hours). Customer Outage Hours does not include planned maintenance, emergency events (hurricanes, winter storms, mass flooding, etc.)

      Equipment: Monthly equipment fees may apply. Kinetic-provided modems are capable of in-home wireless networking but connected devices may experience speeds slower than advertised or referenced in your Internet plan. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

      Whole Home Wi-Fi Set Up: Whole Home Wi-Fi installation involves Kinetic connect the Kinetic Gateway (modem), Wi-Fi extenders (as needed), & Wi-Fi capable devices to the home's network.

      Whole Home Wi-Fi: After the first month, the standard rate for Kinetic Wi-Fi Gateway is $10.99/month. Kinetic Fiber customers may receive up to 3 Kinetic Wi-Fi Extenders for $4.99/month. Kinetic DSL customers may receive up to 3 Kinetic Wi-Fi $10.99/month. Each additional Kinetic Wi-Fi Extender is $10.99/month. Taxes, fees, and surcharges are applicable. Other restrictions may apply. An Internet Activation fee and a Professional Installation fee may apply. At the time of installation, Kinetic Wi-Fi Gateway will be configured to provided the fastest connection then available; individual device connections speeds will vary due to a number of factors including, but not limited to; number of concurrent users and device limitations.

      *Reward Card Offer: Value of Reward Card varies based on broadband speed selected; not all broadband speeds qualify for a Reward Card: $100 for 1 Gig Service, and $200 for 2 Gig and up Service.

      Kinetic Reward Prepaid Mastercard: After eligibility has been confirmed by Kinetic, which is determined in Kinetic's sole discretion, customers will receive a redemption email and can choose immediate electronic delivery or a physical card by mail. If physical card delivery is selected, a $3 shipping and handling fee will be deducted from the amount of the card and the card will ship within 5-7 business days. There is a maximum of one prepaid card per household. Use your card anywhere Mastercard is accepted in the U.S. This card is issued by The Bancorp Bank, N.A., pursuant to license by Mastercard International. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. The Bancorp Bank, N.A.; Member FDIC. This is not a gift card. This card is issued for loyalty, award or promotional purposes.

      Installation/Activation: An Internet Activation fee may apply. Professional Installation may be covered under this fee.

      © 2025 Windstream Intellectual Property services, LLC. All Rights reserved.

      Kinetic and Windstream are registered service marks or trademarks of Windstream Intellectual Property Services, LLC. All other marks are the property of their respective owners.

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