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      Legal Notices

      Offers or promotions contained in other Windstream advertising may not be available in windstream.com. These documents are made available without warranty of any kind. They may be updated, altered, expanded, or removed at any time. "Windstream" is a registered trademark.

      Windstream Legal Notices

      DSL Promo Price: Customer will receive highest bandwidth DSL service that Kinetic can then provide at the address for $44.99/mo. for twelve (12) months with AutoPay; customer will see a line -item charge for DSL at $59.99/mo., a $10.00/mo. AutoPay credit, and a $5.00/mo. Promo Credit on their bill each month. Register for AutoPay though the Go Kinetic Portal[www.windstream.com/gokinetic] or by calling a service representative at 877-807-9463. If customer is not registered for AutoPay, customer will be charged $49.99/mo. without the AutoPay credit. At the end of contract, DSL service will be charged the then current DSL rate for continued service and future rate increases may be applied. Customer may cancel at any time. Home Phone service not included in price. Customer is responsible for payment of applicable taxes, fees, and surcharges, as these are not included in promotional or standard rates. Additional restrictions may apply.

      Bundle Offer: Broadband Internet customers receive credit on their Kinetic Broadband bill when they also sign up for eligible Wireless Services from AT&T Mobility; new Kinetic broadband internet customers (have not been a Kinetic customer within the last 30 days) receive $20.00/mo. credit if they have existing AT&T wireless or add new AT&T wireless service. Existing Kinetic broadband internet customers receive $15.00/mo. credit if they add new AT&T wireless services or add a new line of wireless service to their existing account. Customers (having the same billing address) must maintain both services in order to continue to receive broadband credit per month, for up to 24 months. Limit: credit applicable to only one Kinetic account per AT&T Mobility account. Credit will appear on the bill following activation of both Broadband and Wireless Services. New Kinetic Broadband customers must activate Wireless Services with AT&T within 90 days to receive bundle credit as new customer. Wireless Services provided independently by AT&T Mobility, and Kinetic makes no warranties or representations regarding Wireless Services.  

      *Broadband and Wireless services billed separately. Credit restrictions may apply; acceptance by one company does not guarantee acceptance by the other.

      Wireless Services: Subject to Consumer Service Agreement (att.com/consumerserviceagreement). Credit approval required; Deposit: may apply. Limits: Purch. & line limits apply. Additional monthly fees & taxes: Apply per line & include Administrative/Regulatory Cost Recovery Fee (up to $3.49) & other fees which are not government-required surcharges as well as taxes; Additional one-time fees may apply. Govt. taxes are extra. See att.com/mobilityfees for more details. Usage, speed, coverage & other restrictions apply. AT&T services subject to AT&T network management policies. See att.com/broadbandinfo for details. Pricing, promotions, terms & conditions subject to change & may be modified or terminated at any time without notice. ©2024 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property. All other marks are the property of their respective owners. 

      Kinetic by Windstream: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Credit restrictions may apply. Subject to availability, Windstream Terms and Conditions, and Windstream Acceptable Use Policy.

      Kinetic Internet: Kinetic cannot guarantee upload or download speeds or uninterrupted, error-free service. Speed availability, capabilities, and provisioning vary depending on several factors: network and terrain conditions; Internet, website, or network congestion; effect of wi-fi use; number of concurrent users; device limitations; and customer location. Speeds 25 Mbps and above may be provisioned in a range including a minimum and maximum speed. Kinetic will provision customer’s location for the fastest speed within the available range, but may be less than the maximum.

      Kinetic Gig Speed Fiber: Kinetic Gig Speed Fiber has up to 1 Gig upload speed, which is nearly 30x faster upload speed than the best advertised 1 Gig cable internet speed, which has 30-35 Mbps upload speed as of June 2024.

      99.9% Network Reliability: Kinetic Network Reliability based on monthly service availability scores from March 2023 to March 2024 as measured by the Windstream Network Operations Center using the formula Available Customer Hours divided by Total Customer Hours (Available Customer Hours plus Customer Outage Hours). Customer Outage Hours does not include planned maintenance, emergency events (hurricanes, winter storms, mass flooding, etc.)

      Equipment: Monthly equipment fees may apply. Kinetic-provided modems are capable of in-home wireless networking but connected devices may experience speeds slower than advertised or referenced in your Internet plan. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

      Installation/Activation: An Internet Activation fee may apply. Professional Installation may be covered under this fee.

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      © 2025 Windstream Intellectual Property services, LLC. All Rights reserved.

      Kinetic and Windstream are registered service marks or trademarks of Windstream Intellectual Property Services, LLC. All other marks are the property of their respective owners.

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