Windstream SMS Terms and Conditions

Effective Date: August 23, 2024

By signing up for or agreeing to receive text messages from Windstream, Kinetic, Windstream Enterprise, or Windstream Wholesale, (collectively “Windstream”) you agree to these SMS Terms, as well as the applicable Windstream Terms & Conditions and Privacy Policy, which are incorporated herein by reference and can be viewed at the links provided here.

Incorporated Terms:

Terms & Conditions

Privacy Policy

Messages You Can Expect:

Windstream will send messages regarding:

  • Windstream Service Notifications – Text messages related to Customer Service, Service Orders, Billing, Repair, and Outage notifications.

  • Windstream Marketing Notifications - Text messages with promotional and personalized marketing information, these messages are sent from a long code.

Opt-In

By opting-in to Windstream’s Text Messaging alerts, you authorize Windstream to use autodialer or non-autodialer technology to send text messages to the cell phone number you provided. Your consent is not a condition of purchasing any services or products.

Opt-Out

You can opt out of receiving text messages from Windstream at any time by replying with the keyword “STOP” to any message from us. Upon opting out, you will receive a confirmation message and no further messages will be sent. If you want to join again, just sign up as you did the first time and we will start sending text messages to you again.

For Help

If you are experiencing issues with our messages you can reply with the keyword HELP for more assistance, or you can get help directly by calling:

  • Kinetic Consumer: 800-347-1991

  • Kinetic Business: 800-241-0100

  • Windstream Enterprise: 800-600-5050

  • Windstream Wholesale: 866-375-6040

Message Frequency & Charges

As always, message and data rates may apply for any messages sent to you from us and to us from you. You can expect to receive on average four (4) messages per month, however this may vary depending on your account activity or communications with Windstream. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Privacy

Your privacy is important to us. Your mobile number and any other personal information provided will be used in accordance with our Privacy Policy (linked above).

Delivery Limitations

Notifications sent via SMS may not be delivered to you if your phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of your wireless carrier may interfere with message delivery, including customer equipment, terrain, proximity to buildings, foliage, and weather. You acknowledge that urgent alerts may not be timely received and that your wireless carrier does not guarantee that alerts will be delivered.

Representations

You represent that you are the account holder for the mobile telephone number(s) that you used to subscribe to the program.

Modifications to Terms and Conditions

Windstream reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting the revised Terms and Conditions.

Contact Us:

If you are a residential customer and you have questions or comments, please visit: https://www.windstream.com/support

If you are a small business customer and you have questions or comments, please visit: https://business.windstream.com/support/

If you are an enterprise or medium size business customer and you have questions or comments, please visit: https://www.windstreamenterprise.com/contact-us/.

If you are a wholesale customer and you have questions or comments please visit: https://www.windstreamwholesale.com/contact-us/.

DSL Promo Price: Customer will receive highest bandwidth DSL service that Kinetic can then provide at the address for $44.99/mo. for twelve (12) months with AutoPay; customer will see a line-item charge for DSL at $59.99/mo., a $5.00/mo. AutoPay credit, and a $10.00/mo. Promo Credit on their bill each month. Register for AutoPay though the Go Kinetic Portal[www.windstream.com/gokinetic] or by calling a service representative at 877-807-9463. If customer is not registered for AutoPay, customer will be charged $49.99/mo. without the AutoPay credit. After the advertised rate period, DSL service will be charged the then current DSL rate for continued service and future rate increases may be applied. Customer may cancel at any time. Home Phone service not included in price. Customer is responsible for payment of applicable taxes, fees, and surcharges, as these are not included in promotional or standard rates. Additional restrictions may apply.

Kinetic by Windstream: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Credit restrictions may apply. Subject to availability, Windstream Terms and Conditions, and Windstream Acceptable Use Policy.

Kinetic Internet: Kinetic cannot guarantee upload or download speeds or uninterrupted, error-free service. Speed availability, capabilities, and provisioning vary depending on several factors: network and terrain conditions; Internet, website, or network congestion; effect of wi-fi use; number of concurrent users; device limitations; and customer location. Speeds 25 Mbps and above may be provisioned in a range including a minimum and maximum speed. Kinetic will provision customer’s location for the fastest speed within the available range, but may be less than the maximum.

Kinetic Gig Speed Fiber: Kinetic Gig Speed Fiber has up to 1 Gig upload speed, which is more than 25x faster upload speed than the best advertised 1 Gig cable internet speed, which has 30-35 Mbps upload speed as of June 2024.

99.9% Network Reliability: Kinetic Network Reliability based on monthly service availability scores from March 2023 to March 2024 as measured by the Windstream Network Operations Center using the formula Available Customer Hours divided by Total Customer Hours (Available Customer Hours plus Customer Outage Hours). Customer Outage Hours does not include planned maintenance, emergency events (hurricanes, winter storms, mass flooding, etc.)

Equipment: Monthly equipment fees may apply. Kinetic-provided modems are capable of in-home wireless networking but connected devices may experience speeds slower than advertised or referenced in your Internet plan. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

Whole Home Wi-Fi Set Up: Whole Home Wi-Fi installation involves Kinetic connect the Kinetic Gateway (modem), Wi-Fi extenders (as needed), & Wi-Fi capable devices to the home's network.

Whole Home Wi-Fi: After the first month, the standard rate for Kinetic Wi-Fi Gateway is $10.99/month. Kinetic Fiber customers may receive up to 3 Kinetic Wi-Fi Extenders for $4.99/month. Kinetic DSL customers may receive up to 3 Kinetic Wi-Fi $10.99/month. Each additional Kinetic Wi-Fi Extender is $10.99/month. Taxes, fees, and surcharges are applicable. Other restrictions may apply. An Internet Activation fee and a Professional Installation fee may apply. At the time of installation, Kinetic Wi-Fi Gateway will be configured to provided the fastest connection then available; individual device connections speeds will vary due to a number of factors including, but not limited to; number of concurrent users and device limitations.

*Reward Card Offer: Value of Reward Card varies based on broadband speed selected; not all broadband speeds qualify for a Reward Card: $100 for 1 Gig Service, and $200 for 2 Gig and up Service.

Kinetic Reward Prepaid Mastercard: After eligibility has been confirmed by Kinetic, which is determined in Kinetic's sole discretion, customers will receive a redemption email and can choose immediate electronic delivery or a physical card by mail. If physical card delivery is selected, a $3 shipping and handling fee will be deducted from the amount of the card and the card will ship within 5-7 business days. There is a maximum of one prepaid card per household. Use your card anywhere Mastercard is accepted in the U.S. This card is issued by The Bancorp Bank, N.A., pursuant to license by Mastercard International. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. The Bancorp Bank, N.A.; Member FDIC. This is not a gift card. This card is issued for loyalty, award or promotional purposes.

Installation/Activation: An Internet Activation fee may apply. Professional Installation may be covered under this fee.

© 2025 Windstream Intellectual Property services, LLC. All Rights reserved.

Kinetic and Windstream are registered service marks or trademarks of Windstream Intellectual Property Services, LLC. All other marks are the property of their respective owners.

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