Lifeline Assistance Program

Lifeline is a federal program offering a monthly discount to eligible consumers and is limited to one discount per household. It can be applied to either wireline or wireless services. If applied to wireline services, the discount will apply towards your broadband service. If you do not qualify under the broadband rules, the discount will apply to your voice service. This benefit provides a monthly discount of up to $9.25. Consumers living on Tribal lands are eligible for an enhanced discount of up to $34.25 per month.

For the purposes of the Lifeline program, a household is defined as any individual or group of individuals who live together at the same address and share income and expenses. Lifeline service is not transferable, and only eligible consumers may enroll in the program. Consumers who willfully make false statements to obtain Lifeline telephone or broadband service can be punished by fine or imprisonment and can be barred from the program.

To find out if you qualify for the Lifeline program visit: https://www.lifelinesupport.org/get-started/

HOW TO APPLY FOR LIFELINE CREDITS

Kinetic by Windstream customers that reside in Texas:

Visit the website of the Public Utility Commission of Texas at https://www.puc.texas.gov/consumer/lowincome/Assistance.aspx. Once you are approved, the state of Texas will notify Kinetic by Windstream and our Lifeline team will add Lifeline credits to your Kinetic by Windstream account.

Kinetic by Windstream customers that DO NOT reside in Texas:

Step 1: Apply Online: Visit the Lifeline National Verifier consumer portal at https://nv.fcc.gov/lifeline to get your qualification approved for the Lifeline program.

TIP: Open the attached Kinetic by Windstream application form in step 2. As you enter your information into the National Verifier portal fill out the Kinetic by Windstream form the exact same way, including capitalizations and abbreviations.

You may find out immediately if you qualify, However, if the Lifeline National Verifier cannot prove your eligibility automatically, you may be asked to supply more documents to the portal. Once you are successfully approved, you will receive an Approval Code Application ID (Q#). Then, continue to step 2.

Apply by Mail: If you choose not to apply online, you may apply by mail. Visit the Lifeline National at https://nv.fcc.gov/lifeline, select the state you live in, and then click Paper Form. Fill out the Paper Form online and then print two copies. Then, mail to the Lifeline Customer Support Center:

• One copy of the Paper Form

• Household Worksheet (if applicable)

• Copies of your proof of eligibility

The Lifeline Customer Support Center’s mailing address is:

Lifeline Customer Support Center P.O. Box 1000 Horseheads, NY 14845

If you supplied your email address in Section 2 of the qualification form, the Lifeline Customer Support Center will contact you by email to let you know if your qualification was approved for Lifeline. Otherwise, they will contact you by mail. You will also receive an Approval Code Application ID (Q#).

The second copy should be saved as Kinetic by Windstream will need this same information in step 2.

STEP 2:

Once you have been approved AND have received an Approval Code Application ID (Q#), complete the Kinetic by Windstream application form. It is imperative that you fill it out exactly as you completed the Application Form on the Lifeline National Verifier consumer portal, including capitalizations and abbreviations. Then, email the Kinetic by Windstream Lifeline form to [email protected]

NOTE: If you live in Nebraska you will also need to fill out the Nebraska Attestation Form.

Once your form is received, the Kinetic by Windstream Lifeline team will process your application to enroll you in the Lifeline program and add Lifeline credits to your Kinetic by Windstream account. You will receive a confirmation email once the process has been successfully completed

TERMS & CONDITIONS

Pennsylvania

Kinetic by Windstream's basic local service rates for residential voice lines range from $26 to $28 per month depending on your service location. Specific rates will be provided upon request. For the broadband Lifeline discount to apply, a customer must subscribe to a Kinetic by Windstream service that meets the minimum standard requirements as defined by the FCC.

Contact the PA PUC Bureau of Consumer Services for help with unresolved questions or complaints at 1-800-692-7380 or https://www.puc.pa.gov/complaints/informal-complaints/

Georgia

Kinetic by Windstream's basic local service rates for residential voice lines range from $53 to $59 per month depending on your service location. Specific rates will be provided upon request. For the broadband Lifeline discount to apply, a customer must subscribe to a Kinetic by Windstream service that meets the minimum standard requirements as defined by the FCC.

Unresolved complaints concerning Lifeline service can be directed to the Georgia Public Service Commission’s Consumer Affairs Unit at 244 Washington Street, SW, Atlanta, GA 30334-9052, Toll-free in Georgia (outside Metro Atlanta) 800-282-5813, Metro Atlanta 404-656-4501, Fax 404-656-2341, Email [email protected]

Iowa & Minnesota

Kinetic by Windstream's basic local service rates for residential voice lines range from $22 to $60 per month depending on your service location. Specific rates will be provided upon request. For the broadband Lifeline discount to apply, a customer must subscribe to a Kinetic by Windstream service that meets the minimum standard requirements as defined by the FCC.

New Mexico & Texas

Kinetic by Windstream's basic local service rates for residential voice lines range from $19 to $56 per month depending on your service location. Specific rates will be provided upon request. For the broadband Lifeline discount to apply, a customer must subscribe to a Kinetic by Windstream service that meets the minimum standard requirements as defined by the FCC.

All Other

Kinetic by Windstream’s basic local service rates for residential voice lines range from $22 to $60 per month depending on your service location. Specific rates will be provided upon request. For the broadband Lifeline discount to apply, a customer must subscribe to a Kinetic by Windstream service that meets the minimum standard requirements as defined by the FCC.

If you have questions with the National Verifier process, contact USAC at (800) 234-9473.

If you live in a Kinetic by Windstream service area and need help, please call 1-800-347-1991 with questions or to request an application for the Lifeline program.