Supplier Code of Ethics

It is the policy of Windstream Holdings II, LLC (“Windstream”) to conduct business in a manner that is ethical and promotes the best interests of its customers, employees, and stockholders. Accordingly, Windstream expects its Suppliers to be ethical and honest, comply with all applicable laws and regulations, and avoid any appearance of impropriety or conflict of interest. Windstream Suppliers are never authorized to commit, or direct others to commit, any illegal or unethical act.

To assist Suppliers in meeting Windstream’s expectations, this Supplier Code of Ethics (“Code”) provides basic guidelines for important areas of business conduct. As used in this Code, “Supplier(s)” refers to any entity providing products, people or services to Windstream, and where applicable, all supply chain workers, including the personnel of Supplier and its subcontractors and agents. Windstream expects Suppliers to comply with these guidelines and always exercise good judgment in applying them to their conduct as a Windstream Supplier. In addition to the Code, Windstream expects all Suppliers to recognize and adhere to Windstream’s Ethics Policy, or a substantially similar internal supplier ethics and compliance program. Suppliers that do not comply with the Code may be subject to corrective action, up to and including termination of Windstream’s agreement(s) with such offending Suppliers.

This Code is not intended to create new or additional rights, or any additional Windstream obligations, in favor of Suppliers, Supplier personnel, or any third parties. It supplements, but does not supersede, the agreements between Windstream and Suppliers. Where this Code sets higher standards than what is required by law, Windstream expects Suppliers to adhere to such higher standards. Windstream reserves the right to revise the Code and its Ethics Policy at any time.

REPORTING CONCERNS

Suppliers must promptly report concerns and potential or actual violations of this Code. Suppliers should contact Windstream’s Chief Compliance Officer or Compliance Committee through the Windstream Working with Integrity Helpline at 888-898-3990, online at https://secure.ethicspoint.com/domain/media/en/gui/58655/index.html or by mail: Windstream Working with Integrity, Chief Compliance Officer, 4005 N. Rodney Parham Rd., Mailstop: B1F03-1352, Little Rock, AR 72212. The Helpline and online reporting system have been established to provide Suppliers with channels to report possible violations confidentially and anonymously. Both the Helpline and online reporting system are staffed by an independent third party. Suppliers must provide reasonable assistance to any investigation by Windstream of a violation of this Code. Suppliers must protect anyone who works for them, either as an employee or a contractor, from any form of retaliation for reporting suspected or actual violations. Windstream reserves the right to review or audit our Suppliers’ compliance with this Code.

POLICY AGAINST FACILITATION PAYMENTS

Suppliers must know and abide by the laws of the United States, including the Foreign Corrupt Practices Act, and the countries in which international operations are being conducted. Suppliers who are acting on Windstream’s behalf may not, with respect to any government official, pay bribes or engage in corrupt practices to advance any interests associated withWindstream. This includes directly or indirectly offering, promising to pay, or authorizing the payment or provision of money or anything of value to government officials, political parties, or candidates for political office for the purpose of influencing their acts or decisions. A Supplier acting on Windstream’s behalf may not engage in any form of bribery, including commercial bribery. Similarly, Windstream expects its Suppliers to maintain policies, processes and procedures to ensure the foregoing behavior does not occur. For the avoidance of doubt, when Suppliers team with Windstream in providing goods and services to government entities or otherwise deal with government officials in connection with Windstream matters, gifts or entertainment of any value are not permitted.

If a Supplier, in connection with its work for Windstream, is approached by anyone, including a government official or an agent thereof, and asked to provide a payment or anything of value to influence an act or decision of the official or his/her government, or to secure an improper advantage, the Supplier is required to refuse to make the payment or to provide anything of value and immediately report the incident to Windstream using the Helpline, online reporting system or mailing address.

FALSIFICATION OR ALTERATION OF RECORDS

Falsifying or altering records or reports, preparing records or reports for improper purposes, or knowingly approving such conduct is prohibited. Suppliers must keep accurate and complete books and records regarding all transactions relating to its work for Windstream. These prohibitions include the following:

  • False or misleading entries or statements should never be made in any Supplier books or records, including expense reports, time records, or other documentation, for any reason.

  • Expense reports must be completed accurately, showing the true purpose and correct amount of each expense item. Expense reports must never seek reimbursement of expenses that are not legitimate business expenses incurred in the course of your duties as a Windstream Supplier. This means that an expense report must never seek reimbursement for personal spending that is unrelated to reasonable, business related expenses.

  • Permanent entries in Supplier records should never be altered.

  • No secret or unrecorded funds or assets should be created or maintained for any reason.

  • Never make a payment or approve a receipt or expense report with the understanding that it will be used for a purpose other than what is described in the record of the transaction.

GIFTS AND ENTERTAINMENT

Suppliers warrant that no commissions, payments, kickbacks, lavish gifts, entertainment, or other things of any value have been given to any employee or agent of Windstream in connection with Supplier’s work for Windstream, and acknowledge that the giving of any such payments, gifts, entertainment, or other things of value is strictly in violation of Windstream’s policy on conflicts of interest and may result in the cancellation of Windstream’s relationship with a Supplier. Suppliers must notify Windstream of any solicitation by any of Windstream’semployees or agents for any payments, gifts, entertainment, or other things of value using the Helpline, online reporting system or mailing address.

APPEARANCE OF IMPROPRIETY – CONFLICTS OF INTEREST

Windstream awards business on the basis of several factors, including but not limited to, product or service needs, costs, project management resources, experience and performance record. A Supplier must not have a relationship with any employee at Windstream that affects or might appear to affect the objectivity of an employee’s judgment or that is or appears to be a conflict of interest. A conflict of interest may occur when a Supplier’s outside activities or personal interest conflict, or appear to conflict with, his or her responsibilities to Windstream. In the event an actual or potential conflict of interest does arise, Supplier must immediately report it to Windstream.

TREATMENT OF PEOPLE WITH RESPECT AND DIGNITY

Suppliers must maintain a workplace culture based on respect where all forms of unlawful harassment and abuse, including sexual harassment, is forbidden. Windstream expects Suppliers to treat all employees with respect and dignity and not to use corporal punishment, threats of violence, physical abuse or other forms of physical coercion, harassment or intimidation. Suppliers’ employment, wage and benefits practices should not be based upon grounds of sex, race, age, color, religion, national origin, marital status, veteran status or disability, in accordance with state and federal law.

FREEDOM OF ASSOCIATION

Windstream expects Suppliers to respect the legal rights of their employees to join or not to join worker organizations, including trade unions or similar external representative organizations, and the right to collectively bargain, if they choose to be represented. Suppliers should strive for effective employee communication as a means of promoting positive employee relations.

LABOR RIGHTS

Suppliers must implement hiring practices to accurately verify the age of all workers and workers’ legal right to work prior to employment. Suppliers will not employ individuals under the legal minimum working age of the jurisdiction and/or country where the Supplier operates. Suppliers must not use child labor. Consistent with the principles set forth in ILO Convention No. 138, the term “child” refers to any person under the age of 15, or under the applicable minimum age for completion of compulsory education, or under the minimum age for employment in any particular country, whichever is the highest. Suppliers must not use forced or involuntary labor whether bonded, imprisoned, or indentured, including debt servitude. Suppliers must comply with all applicable wage and hour laws and regulations, including, but not limited to, those relating to minimum living wages, overtime hours and maximum working hours, piece rates and other elements of compensation, and legally mandated benefits. Suppliers’ employees should understand their employment conditions including payment terms and benefits, and acceptable living conditions.

SAFETY, HEALTH AND THE ENVIRONMENT

Windstream is committed to providing a safe, healthy and alcohol and drug free workplace for its employees and for visitors to Windstream’s facilities, and Windstream expects Suppliers to do that same. Suppliers should provide appropriate health and safety information and training to their employees. Suppliers are expected to follow all applicable health and safety laws and regulations, as well as any related Windstream policies, and should have a program or mechanism(s) to enforce and monitor compliance with health and safety requirements. Such programs and/or mechanisms should include at least the following: (i) assurances that the Suppliers’ workers are provided with a safe place to work and are qualified to perform their work functions safely; (ii) the ability to track occupational injuries and illness; and (iii) an emergency preparedness plan and response procedure.

Additionally, Suppliers are expected to comply with all applicable environmental laws and regulations, including those related to hazardous materials, contaminants in air, soil and water, the protection of natural resources and recycling.

SUPPLY CHAIN RISK MANAGEMENT AND INTEGRITY

Windstream expects that Suppliers (including their suppliers) manage supply chain risk. At a minimum, Supplier supply chain risk management should ensure the secure design (including traceable provenance of components) of Supplier products or services, physical security (e.g., at the Suppliers’ facilities as well as when products are in transit), cybersecurity (protection of both Supplier and WIN Data, as defined in the agreement between Windstream and Supplier), and personnel security (e.g., onboarding (including background checks), off boarding, insider threat, training, etc.).

Windstream integrates key practices discussed in the National Institute of Standards and Technology (NIST) cyber supply chain risk management framework and expects similar efforts from Suppliers to adequately protect the supply chain. Suppliers are required to adopt or establish security practices such as the NIST IR 8276 or equivalent. Suppliers should periodically conduct a review of security roles and responsibilities to identify and rectify any gaps or ambiguities related to managing supply chain risk and develop and implement specific and actionable enhancements based on the outcomes of those reviews. Suppliers are also required to monitor and enforce compliance of these standards by their sub-suppliers.

Windstream expects that Suppliers ensure the integrity and resilience of the products and services purchased by Windstream. Suppliers should ensure that the products or services purchased by Windstream perform in the manner expected. Suppliers should have and implement resiliency plans, including plans in the event of disruptions, such as but not limited to, weather events, geopolitical instability, a pandemic or other public health crisis, wildfires, and earthquakes.

SUPPLY CHAIN RESPONSIBILITY

Windstream expects that Suppliers will work to establish responsible supply chains in all respects, from the materials in products delivered to Windstream to the treatment of people that deliver Supplier’s goods and services. Suppliers should have appropriate policies, management systems, and staffing in place to meet the expectations set forth in this Code.

Suppliers should also ensure that vendors providing them with services in their workplace, including the provision of workers, also apply these standards.

All Suppliers should communicate to their employees and to their suppliers the standards to which the Supplier is committed, as well as relevant laws, regulations, and protections.

Suppliers must comply with Windstream’s requirements with respect to “conflict minerals” - see Windstream’s Conflict Minerals Policy Statement. Further, Suppliers must use all reasonable efforts to avoid modern slavery and human trafficking in their supply chains.

USE AND PROTECTION OF COMPANY ASSETS

Windstream’s property and resources are highly valuable. Suppliers are responsible for protecting Windstream’s tangible and intangible property and ensuring their legitimate Windstream-related business use. Some examples of Windstream property include our funds, buildings and facilities, company vehicles, resources used to provide communications services, office equipment, intellectual property and confidential information. Suppliers are responsible for safeguarding Windstream property in their possession and control, and for using such resources only for legitimate business purposes to advance the interests of Windstream. Windstream property may not be taken, sold, loaned, given away, licensed, assigned, damaged, used for non-business purposes or otherwise disposed of regardless of its condition or value, unless the Supplier has specific written approval from an authorized Windstream representative.

In addition, if Windstream issues a building key or access device to a Supplier, the key or access device must: (i) be safeguarded; (ii) be used only by the authorized recipient; (iii) not be transferred without the consent of Windstream; (iv) not be duplicated; and (v) be returned to Windstream immediately when the employment of its holder is terminated, when its holder no longer requires such building key or access device, or at the request of Windstream.

PROPERTY RIGHTS OF OTHERS

Windstream respects the property rights of others. In the conduct of business, Windstream has occasion to receive and use proprietary information of others, such as customer lists, technical developments or operational data, as well as other material that is not publicly available. Windstream must use this information only in accordance with the agreements under which such information is received. Windstream’s policy is to honor and respect the intellectual property rights of others. Such intellectual property rights include patents, trademarks and copyrights. Suppliers should not engage in any improper use of the intellectual property rights of others, including the unlawful or unauthorized copying, revealing or use of anyone’s intellectual property.

CONFIDENTIAL INFORMATION AND PRIVACY

Windstream Privacy Policy

Windstream values and protects confidential information, including information about our customers, employees, operations, finances and business plans, and information created by our customers, in accordance with applicable law. Windstream will execute a non-disclosure agreement with a Supplier before providing access to confidential information. Suppliers arerequired to protect Windstream’s confidential information in accordance with that agreement; any disclosure of Windstream’s confidential information is prohibited. This includes inadvertent disclosures, which means that Suppliers must not have discussions involving Windstream’s confidential information in public areas where discussions could be easily intercepted or overheard. Suppliers will use Windstream’s confidential information solely for the purposes for which it is provided under the agreement, and must not make independent use of Windstream’s data.

ADVERTISEMENTS

Windstream exercises, in compliance with the law, broad discretion over our choice of brands and companies that advertise on our platforms. Windstream will reject advertisements it believes are misleading, inaccurate or that make fraudulent or unfair competitive claims. Windstream will also reject advertisements that are patently offensive or that violate the law (e.g. libel, copyright, trademark, right of privacy, etc.).

Additionally, Windstream will reject advertisements that are indecent; are sexually inappropriate; support hate speech; glorify violence or abuse; are defamatory or libelous; glorify drug use and abuse (including alcohol and tobacco); or attack or ridicule an individual or group’s age, national origin, race, ethnicity, religion, gender, sexual orientation or disability.

TO REPORT CONCERNS AND POTENTIAL OR ACTUAL VIOLATIONS

Phone: Working with Integrity Helpline, 888-898-3990

Web: https://secure.ethicspoint.com/domain/media/en/gui/58655/index.html

Mail: Windstream Working with Integrity Chief Compliance Officer 4005 N. Rodney Parham Rd. Mailstop: B1F03-1352 Little Rock, AR 72212

February 2025

$24.99 Fiber Internet Eligibility: Limited Time offer good through 3/26. To be eligible, must be a new Kinetic Broadband Internet customer (i.e., you have not received Kinetic Internet service within the past 30 days) to qualify. Advertised rate is for 1 year and is based on 100Mbps service (and includes $5/mo. AutoPay bill credit). After the advertised rate period, the then current standard rate will apply. Printed bills incur a $2/mo. charge for paper billing (excluding MN, NE, NM, NY, OK, PA, TX, or otherwise prohibited). Promotional credit applicable at sign-up; AutoPay requires separate enrollment. Register for AutoPay though the Go Kinetic Portal or by calling a service representative at 877-807-9463. After enrollment, $5 AutoPay bill credit may take up to two billing cycles to reflect on the bill. Customer is responsible for payment of applicable taxes, fees, and surcharges, as these are not included in promotional or standard rates. Additional restrictions may apply.

DSL Promo Price: Customer will receive highest bandwidth DSL service that Kinetic can then provide at the address for $44.99/mo. for twelve (12) months with AutoPay; customer will see a line-item charge for DSL at $59.99/mo., a $5.00/mo. AutoPay credit, and a $10.00/mo. Promo Credit on their bill each month. Register for AutoPay though the Go Kinetic Portal or by calling a service representative at 877-807-9463. If customer is not registered for AutoPay, customer will be charged $49.99/mo. without the AutoPay credit. After the advertised rate period, DSL service will be charged the then current DSL rate for continued service and future rate increases may be applied. Customer may cancel at any time. Home Phone service not included in price. Customer is responsible for payment of applicable taxes, fees, and surcharges, as these are not included in promotional or standard rates. Additional restrictions may apply.

Bundle Offer: Subject to Change. Bundle Offer: Subject to Change. Broadband Internet customers (existing or new) receive $20.00/mo. credit on their Kinetic Broadband bill if customers have eligible (existing or new) Wireless Services from AT&T Mobility. Wireless Services Requirements: Must be a new or existing AT&T wireless customer. Customers (having the same billing address) must maintain both services in order to continue to receive broadband credit per month, for up to 24 months. Limit: One bill credit per eligible Kinetic/AT&T Mobility bundle account. Credit will appear on the bill following activation of both Broadband and Wireless Services, or for existing customers, when existing services have been confirmed by Kinetic. New Kinetic Broadband customers must activate Wireless Services from AT&T within 90 days to receive bundle credit as new customer. Wireless Services provided independently by AT&T Mobility, and Kinetic makes no warranties or representations regarding Wireless Services. Bundle offer terms and conditions are subject to change and may be modified or terminated at any time without notice.

*Broadband and Wireless services billed separately. Credit restrictions may apply; acceptance by one company does not guarantee acceptance by the other.

Wireless Services: Subject to Consumer Service Agreement (att.com/consumerserviceagreement). Credit approval required; Deposit: may apply. Limits: Purch. & line limits apply. Additional AT&T fees & Govt. Taxes: Apply per line & include Administrative/Regulatory Cost Recovery Fee (up to $3.49) & other fees which are not government-required. Additional one-time AT&T fees may apply. Govt. taxes are extra. See att.com/mobilityfees for more details. Usage, speed, coverage & other restrictions apply. International and domestic off-net data may be at 2G speeds. AT&T services subject to AT&T network management policies. See att.com/broadbandinfo for details. Pricing, promotions, terms & conditions subject to change & may be modified or terminated at any time without notice. ©2025 AT&T Intellectual Property. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property. All other marks are the property of their respective owners. 

Kinetic by Windstream: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Credit restrictions may apply. Subject to availability, Windstream Terms and Conditions, and Windstream Acceptable Use Policy.

Kinetic Internet: Kinetic cannot guarantee upload or download speeds or uninterrupted, error-free service. Speed availability, capabilities, and provisioning vary depending on several factors: network and terrain conditions; Internet, website, or network congestion; effect of wi-fi use; number of concurrent users; device limitations; and customer location. Speeds 25 Mbps and above may be provisioned in a range including a minimum and maximum speed. Kinetic will provision customer’s location for the fastest speed within the available range, but may be less than the maximum.

Kinetic Gig Speed Fiber: Kinetic Gig Speed Fiber has up to 1 Gig upload speed, which is more than 25x faster upload speed than the best advertised 1 Gig cable internet speed, which has 30-35 Mbps upload speed as of June 2024.

99.9% Network Reliability: Kinetic Network Reliability based on monthly service availability scores from March 2023 to March 2024 as measured by the Windstream Network Operations Center using the formula Available Customer Hours divided by Total Customer Hours (Available Customer Hours plus Customer Outage Hours). Customer Outage Hours does not include planned maintenance, emergency events (hurricanes, winter storms, mass flooding, etc.)

Equipment: Monthly equipment fees may apply. Kinetic-provided modems are capable of in-home wireless networking but connected devices may experience speeds slower than advertised or referenced in your Internet plan. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

Whole Home Wi-Fi Set Up: Whole Home Wi-Fi installation involves Kinetic connect the Kinetic Gateway (modem), Wi-Fi extenders (as needed), & Wi-Fi capable devices to the home's network.

Whole Home Wi-Fi: After the first month, the standard rate for Kinetic Wi-Fi Gateway is $10.99/month. Kinetic Fiber customers may receive up to 3 Kinetic Wi-Fi Extenders for $4.99/month. Kinetic DSL customers may receive up to 3 Kinetic Wi-Fi $10.99/month. Each additional Kinetic Wi-Fi Extender is $10.99/month. Taxes, fees, and surcharges are applicable. Other restrictions may apply. An Internet Activation fee and a Professional Installation fee may apply. At the time of installation, Kinetic Wi-Fi Gateway will be configured to provided the fastest connection then available; individual device connections speeds will vary due to a number of factors including, but not limited to; number of concurrent users and device limitations.

*Reward Card Offer: Value of Reward Card varies based on broadband speed selected; not all broadband speeds qualify for a Reward Card: $100 for 1 Gig Service, and $200 for 2 Gig and up Service. Open to new Kinetic Broadband Internet customers who haven't had Kinetic Internet in the last 30 days. Promotional price applies for 12 months, it includes a promotional sign-up credit & a $5 monthly AutoPay discount (separate enrollment required). The AutoPay discount may take two billing cycles to appear. Enroll in AutoPay at www.windstream.com/gokinetic or call 877-807-9463. AutoPay enrollment is required for the $5 discount.

Kinetic Reward Prepaid Mastercard: After eligibility has been confirmed by Kinetic, which is determined in Kinetic's sole discretion, customers will receive a redemption email and can choose immediate electronic delivery or a physical card by mail. If physical card delivery is selected, a $3 shipping and handling fee will be deducted from the amount of the card and the card will ship within 5-7 business days. There is a maximum of one prepaid card per household. Use your card anywhere Mastercard is accepted in the U.S. This card is issued by The Bancorp Bank, N.A., pursuant to license by Mastercard International. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. The Bancorp Bank, N.A.; Member FDIC. This is not a gift card. This card is issued for loyalty, award or promotional purposes.

Installation/Activation: An Internet Activation fee may apply. Professional Installation may be covered under this fee.

© 2025 Windstream Intellectual Property services, LLC. All Rights reserved.

Kinetic and Windstream are registered service marks or trademarks of Windstream Intellectual Property Services, LLC. All other marks are the property of their respective owners.

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