Lifeline Assistance Program
Lifeline is a federal program that helps qualified individuals lower their monthly cost of phone or internet service. You can apply your monthly Lifeline discount to either your phone or Internet service, but you can only receive a discount on one option: phone or Internet.
This service is non-transferable, only eligible consumers may enroll in the program, and the program is limited to one discount per household.
Eligible customers will receive a credit per month on their Windstream bill. Residents of federally recognized tribal lands may receive an additional reduction. Additional state support may be available.
HOW TO APPLY FOR LIFELINE CREDITS
Residents of Alabama, Arkansas, Florida, Georgia, Iowa, Kentucky, Minnesota, Mississippi, Missouri, Nebraska, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania and South Carolina must apply through the National Verifier
Apply Online: You can apply online by going to the Lifeline National Verifier consumer portal at https://www.lifelinesupport.org/national-verifier/ and creating an account. Be sure to write down the information you entered in the portal because you will have to sign up for Lifeline through Windstream exactly the way you signed up in the National Verifier, including capitalizations and abbreviations. You may find out if you qualify for Lifeline through the website immediately after applying online. If you do qualify successfully, you will receive an Approval Code Application ID (Q#). If the Lifeline National Verifier cannot prove your eligibility automatically, you will need to upload more documents to the consumer portal.
Apply by Mail: If you choose not to apply online, you can apply by mail. Visit the Lifeline National Verifier at https://www.lifelinesupport.org/national-verifier/. Fill out the form online and then print it. Please make a copy as you will need it as a reference because you will have to sign up for Lifeline through Windstream exactly the way you signed up in the National Verifier, including capitalizations and abbreviations. Then, mail in your completed Lifeline Program Application Form, Household Worksheet, and copies of your proof of eligibility to the Lifeline Support Center. The Lifeline Support Center’s mailing address is:
Lifeline Support Center
PO Box 7081
London, KY 40742
If you supply your email address in Section 2, the Lifeline Support Center will contact you by email to let you know if you qualify for Lifeline. Otherwise, the Lifeline National Verifier Support Center will contact you by mail to let you know if you qualify for Lifeline. You will also receive an Approval Code Application ID (Q#).
After you have been approved by the Lifeline Support Center AND have received an Approval Code Application ID (Q#), you then need to notify Windstream in order to receive Lifeline credits on your Windstream account. To notify Windstream, please complete the Windstream Lifeline Information Form exactly as you completed the Lifeline Program Application Form that you sent to the Lifeline Support Center, including capitalizations and abbreviations. Submit the completed Windstream Lifeline Information Form for final processing to the mailing address or email address at the bottom of the form.
Once the Windstream Lifeline team verifies the information on the form and matches the information in the National Verifier system, Lifeline credits will be added to your Windstream account.
NOTE: If you live in Nebraska you will also need to fill out the Nebraska Attestation Form.
If you have questions with the National Verifier process, contact USAC at (800) 234-9473.
Residents of Texas
Please visit https://www.puc.texas.gov/consumer/lowincome/Assistance.aspx to apply for Lifeline through the Public Utility Commission of Texas. On this website there are detailed instructions on how to apply for Lifeline as a Texas resident. Once you are approved, the state of Texas will notify Windstream and our Lifeline team will add Lifeline credits to your Windstream account.