Lifeline Assistance Program

Lifeline is a Federal program that helps qualified individuals lowers their monthly cost of phone or internet service. You can apply your monthly Lifeline discount to either your phone or Internet service, but you can only receive a discount on one option: phone or Internet.

Eligible customers will receive a credit per month on their Windstream phone bill. Residents of federally recognized tribal lands may receive an additional reduction. Additional state support may be available.

Only one Lifeline discount is allowed per household, consisting of either phone or internet service.

A household is not permitted to receive Lifeline benefits from multiple providers. Lifeline service is a non-transferable benefit.

Am I Eligible?

Yes, if you participate in at least one of the following programs, you are eligible for a Lifeline Program discount: 

  • Federal Public Housing Assistance
  • Supplemental Security Income (SSI)
  • Income below the Federal Poverty guideline
  • Medicaid
  • Veterans Pension and Survivors Benefit Program
  • Supplemental Nutrition Assistance Program (SNAP)

You may also qualify if:

  • You reside on Tribal lands (any Federally recognized Indian tribe's reservation, Pueblo, or Colony including former reservations in Oklahoma, Alaska Native regions, Hawaiian Home Lands, and Indian Allotments) and you participate in any of the above federal assistance programs; or
  • You, or someone in your household, participates in one of the following assistance programs:
    • Bureau of Indian Affairs General Assistance
    • Head Start (only households meeting the income qualifying standard)
    • Tribally-administered Temporary Assistance for Needy Families (TTANF)
    • Food Distribution Program on Indian Reservations (FDPIR)

Program-Based Eligibility Documentation

If you are applying based on Federal program-based eligibility, you will also be required to provide a copy of a document showing proof of your participation in the qualifying program. For example, if you are eligible for the Lifeline Program because you participate in the Medicaid program, you will need to submit a copy of your Medicaid benefit card with your application.

Income-Based Eligibility Documentation

If you are applying based on your household's income being at or below 135 percent of the Federal poverty guidelines You will be required to provide your service provider with income documentation.

Acceptable documentation includes:

  • Current income statement from an employer
  • Prior year's State, Federal, or Tribal tax return
  • A Social Security statement of benefits
  • A Veteran’s Administration statement of benefits
  • A retirement or pension statement of benefits
  • An Unemployment or Workers’ Compensation statement of benefits
  • A Federal or Tribal notice letter of participation in General Assistance
  • A divorce decree
  • A child support award
  • Other official document containing income information

Only one benefit per household.

A household is defined as any individual or group of individuals who are living together at the same address as one economic unit. An economic unit consists of all adult individuals contributing to and sharing in the income and expense of a household. Use this worksheet (or this Spanish language worksheet) to determine if more than one household resides at your address. The worksheet must be completed any time more than one person at the same address receives a discount on telephone or Internet service, or when a new applicant applies for service at an address where there is already a subscriber.

Identity Documentation

To avoid delays in receiving your Lifeline benefit, please include a valid form of identification shows your name, address, your correct date of birth and the last four digits of your Social Security number.

Please include a copy of your unexpired driver’s license or birth certificate that confirms your date of birth and a copy of your Social Security card showing only the last four digits of your Social Security number. 

Other acceptable forms of proof, should you not have an ID or driver’s license, are as follows: 

  • W-2, unexpired passport
  • Prior year’s tax return
  • Certificate of U.S. Citizenship
  • Certificate of Naturalization
  • Unexpired U.S. Government, Military, State or Tribal Issued ID
  • Government assistance program documents (that includes proof of identity).  The requirement is that the valid form of identification shows your name, address, your correct date of birth and the last four digits of your Social Security number.

Qualifying for Internet Lifeline Discount

Lifeline Internet service must offer at least 15Mbps/2Mbps download/upload speeds for home Internet plans. Qualifying Windstream Lifeline Internet only service is available starting at $67.99 per month less the Lifeline discount.

How Do I Sign Up?

  • If you do not have phone or Internet service in your home, you will need to contact Windstream in your area to establish service then apply for the Lifeline Assistance program.
  • Already have phone or internet service? Applying is easy.  Click here to access the Lifeline application. Then, complete and sign the application form and mail, email, or fax it with your supporting documents to the address, email address or fax number shown at the bottom of the application.

Additional Requirements

  • Windstream is required by the Federal Communications Commission, or FCC, to verify your documentation of eligibility to participate in the Lifeline program. Lifeline is a government benefit program, and consumers who willfully make false statements in order to obtain the benefit can be punished by fine or imprisonment or can be barred from the program.
  • To qualify you will be asked to certify your eligibility data and agree to abide by the program’s rules.
  • If you have questions please call (800) 347-1991 or email wci.Life.Line.Charlotte@windstream.com

Additional Information

Additional information about the Lifeline discount program can be found at www.lifelinesupport.org.

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