Lifeline is a federal program that helps qualified individuals lower their monthly cost of phone or internet service. You can apply your monthly Lifeline discount to either your phone or Internet service, but you can only receive a discount on one option: phone or Internet.

This service is non-transferable, only eligible consumers may enroll in the program, and the program is limited to one discount per household.

Eligible customers will receive a credit per month on their Windstream bill. Residents of federally recognized tribal lands may receive an additional reduction. Additional state support may be available.

Minnesota residents – if you are a low-income household or are enrolled in government programs, like SNAP or medical assistance, you may qualify for a discount. Contact the Minnesota Public Utilities Commission for assistance at consumer.puc@state.mn.us or 651-296-0406 or 1-800-657-3782

All information about the Lifeline discount program can be found at www.lifelinesupport.org.

If you live at an address occupied by multiple households, you also need to complete the Household Worksheet (or the Spanish language Household Worksheet ) along with your application.

HOW TO APPLY FOR LIFELINE CREDITS

Residents of Georgia, Iowa, Kentucky, Mississippi, Missouri, Nebraska, New Mexico, New York, North Carolina, and Pennsylvania must apply through the National Verifier

STEP 1:

Apply Online: You can apply online by going to the Lifeline National Verifier consumer portal at https://www.checklifeline.org/lifeline and creating an account. Be sure to write down the information you entered in the portal because you will have to sign up for Lifeline through Windstream exactly the way you signed up in the National Verifier, including capitalizations and abbreviations.  You may find out if you qualify for Lifeline through the website immediately after applying online. If you do qualify successfully, you will receive an Approval Code Application ID (Q#). If the Lifeline National Verifer cannot prove your eligibility automatically, you will need to upload more documents to the consumer portal.

Apply by Mail: If you choose not to apply online, you can apply by mail. Visit the Lifeline National Verifier at https://www.checklifeline.org/lifeline. Select the state you live in and then click “paper form”. Fill out the form online and then print it. Please make a copy as you will need it as a reference because you will have to sign up for Lifeline through Windstream exactly the way you signed up in the National Verifier, including capitalizations and abbreviations. Then, mail in your completed Lifeline Program Application Form, Household Worksheet, and copies of your proof of eligibility to the Lifeline Support Center. The Lifeline Support Center’s mailing address is:

                Lifeline Support Center

                PO Box 7081

                London, KY 40742

If  you supply your email address in Section 2, the Lifeline Support Center will contact you by email to let you know if you qualify for Lifeline. Otherwise, the Lifeline National Verifier Support Center will contact you by mail to let you know if you qualify for Lifeline. You will also receive an Approval Code Application ID (Q#).

 

STEP 2:

After you have been approved AND have received an Approval Code Application ID (Q#), you then need to notify Windstream in order to receive Lifeline credits on your Windstream account. To notify Windstream, please complete the Windstream Lifeline Information Form exactly as you completed the Lifeline Program Application Form that you sent to the Lifeline Support Center, including capitalizations and abbreviations. Submit the completed Windstream Lifeline Information Form for final processing to the mailing address or email address at the bottom of the form.

Once the Windstream Lifeline team successfully approves your Information form, Lifeline credits will be added to your Windstream account.

NOTE: If you live in Nebraska you will also need to fill out the Nebraska Attestation Form.

If you have questions with the National Verifier process, contact USAC at (800) 234-9473.

Residents of Alabama, Arkansas, Florida, Minnesota, Ohio, Oklahoma, or South Carolina

Please visit windstream.com/Lifeline to download the Lifeline Program Application Form for your state.

Complete the Lifeline Program Application Form in its entirety. Please be sure to review every statement in Section 4.  All nine statements must be applicable and initialed for the application to be processed. Be sure to also sign and date the application.

Include your proof of your qualifying program (award letter) or proof of income. In order to avoid third party verification, please include a copy of your unexpired driver’s license or birth certificate that confirms your date of birth and a copy of your Social Security card showing only the last four digits of your Social Security number.  Other acceptable forms of proof, should you not have an ID or driver’s license, are as follows:  W-2, unexpired passport, the prior year’s tax return, Certificate of U.S. Citizenship, Certificate of Naturalization, unexpired U.S. Government, Military, State, or Tribal Issued ID or government assistance program documents (that includes proof of identity).  The requirement is that the valid form of identification shows your name, address, your correct date of birth and the last four digits of your Social Security number.

Submit Completed and Signed Lifeline Program Application Form and Proof Documents to:

Windstream Communications
ATTN: Support Services-Lifeline
1720 Galleria Boulevard
Charlotte, North Carolina 28270

OR email to WCI.Life.Line.Charlotte@windstream.com

Once the Windstream Lifeline team receives your Lifeline Program Application Form and it is successfully approved, Lifeline credits will be added to your Windstream account.

Residents of Texas

Please visit https://www.puc.texas.gov/consumer/lowincome/Assistance.aspx to apply for Lifeline through the Public Utility Commission of Texas. On this website there are detailed instructions on how to apply for Lifeline as a Texas resident.  Once you are approved, the state of Texas will notify Windstream and our Lifeline team will add Lifeline credits to your Windstream account. 


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