Apply For The Affordable Connectivity Program

The Affordable Connectivity Program is a new long-term program to help qualified households lower their monthly cost of internet service and save on a connected device. If you fit any of these criteria, you may qualify for help:

See If You Qualify

To qualify for ACP:

  • Qualify for the Lifeline Program, including those who are on Medicaid or receive SNAP benefits.
  • Receive benefits under the free and reduced-price school lunch program.
  • Received a federal Pell Grant in the current award year.
  • Meet the eligibility criteria for a participating provider’s existing low-income program.

Households also have new ways to qualify for ACP:

Why Affordable Connectivity from Kinetic Matters

Fast, reliable internet is critical for school, work and special moments – especially now. By participating in the Affordable Connectivity Program for internet users, Kinetic is investing in neighborhoods to build a stronger network, with faster speeds. 

If you’re an existing customer and already have an Application ID with an approval status, use the button below to fill out the form to start receiving relief credits on your Kinetic by Windstream account.

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Get ultra-fast speeds for working, streaming, gaming and more with Kinetic Internet by Windstream. Unlike the other guys, we have no data caps and no annual contracts, giving you the ultimate online experience with maximum flexibility.

Frequently Asked Questions

Yes. If an existing Kinetic customer qualifies for the Affordable Connectivity Program, the credits can be applied to your monthly bill. Follow the steps provided above to apply.

Tribal lands qualify for an up to $75 credit per month.

Yes. Affordable Connectivity Program credits can be used simultaneously with Lifeline credits on your Kinetic by Windstream account. However, both credits cannot be used for the same thing (i.e. internet or phone). Since this credit is for internet service only, we recommend you use your Lifeline credit for phone, so that you can use this Affordable Connectivity Program credit for your internet service.

Once your information has been successfully submitted, there are still a few important steps we need to take on our end to verify and process your enrollment. While we are currently experiencing very high demand, please rest assured that we are working as quickly as possible to do so. We will contact you to let you know:
•    Once everything is confirmed – You will receive an email stating that your enrollment has been approved, the ACP credit has been applied to your Kinetic account and you should see it on your next bill
•    Or, if there are any issues – We will email you so we can work through it together
We understand how critical this is and we thank you for your trust and patience with this important matter.

No. You cannot be charged an early termination fee if you need to disconnect or cancel internet service.

No problem. You cannot be disqualified from receiving these Affordable Connectivity Program credits because of past or present overdue balances.

The up to $30 credit will be applied to your monthly internet service, as well as your monthly modem equipment fee.

For FCC ACP complaints, please visit or call 1.888.225.5322 (1.888.CALL.FCC)

The FCC's Affordable Connectivity Program formerly called the Emergency Broadband Benefit program is a government program that reduces an eligible household's broadband internet service bill. Discounts are provided through temporary bill credits, limited to one per household and the amount varies based on customer location and qualifying service. An application ID from the National Verifier must be provided to Kinetic by Windstream to receive a discount. Kinetic by Windstream is not responsible for program qualification decisions and cannot make any guarantees of eligibility, qualification for a certain credit amount or length of time the credit will be available to be applied to your monthly bill. Credits may be applied toward monthly internet services and modem equipment fees only and customers will be responsible for payment of any one-time or monthly charges not covered by the credits. Affordable Connectivity Program credits may be used with a provider of your choosing, such as for Kinetic Internet by Windstream. You are limited to one affordable connectivity program benefit transfer transaction per service month, with limited exceptions such as unwanted transfers or where you are unable to receive the requested service. You may retain other government program benefits such as Lifeline with one provider and the Affordable Connectivity Program benefits with a second provider. Once program credits are no longer available, you will be subject to Kinetic by Windstream's then-current rates and terms and conditions. For more information about the Affordable Connectivity Program including whether you may qualify for the program, visit Copyright 2022 Windstream Intellectual Property Services, LLC. All rights reserved. Kinetic and Windstream are registered service marks or trademarks of Windstream Intellectual Property Services, LLC.


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