As of May 2024, ACP has been discontinued.

Your questions, answered.

• What happens when I lose my ACP credit?

  
  When the program ends, you will lose your ACP credit. Kinetic is committed to keeping our community connected. Kinetic will continue to provide a monthly Kinetic Benefit Credit of up to $30 for many or up to $75 in tribal areas, subject to certain service terms. You can call 833-241-0104 or chat with us here.

• Can I still save on my internet service after ACP ends?

  
  Yes, starting June 1st Kinetic will provide you with a credit every month in the same amount as your current ACP benefit.

• Do I need to take action to take advantage of the Kinetic Benefit Credit?

  
  If you have received any communication from Kinetic to opt-in and have not, you will need to act no later than May 28th.  To Opt-in, please call 833-241-0104 or login to your Go Kinetic account to complete the process online.

• How long will I receive the Kinetic Benefit Credit?  

  
  You’ll continue to receive the Kinetic Benefit Credit as long as you continue to receive services pursuant to our Terms and Conditions and meet the following conditions: 

  •The Kinetic Benefit Credit is void if you move, make any changes to your services, disconnect any of your services, if any services are disconnected by us, or if any portion of your account balance becomes past due. 

  •You may be required to complete annual recertification to ensure that you still qualify for the benefit. Failure to complete the recertification request or to meet the original ACP requirements will void the Kinetic Benefit Credit. 

• When will the FCC’s ACP go away?  

  
  ACP will end on May 28th 2024.  We will continue to update any changes throughout this transition. Starting June 1st,  we will provide our monthly Kinetic Benefit Credit to affected customers.

• Will my internet service be impacted in any way after ACP ends?   

  
  When ACP ends at the end of May 2024, your service will not be impacted.  We’re still committed to keeping our community connected. Kinetic will continue to provide a monthly Kinetic Benefit Credit of up to $30 for many or up to $75 in tribal areas, subject to certain service terms. An opt-in action may be required to take advantage of the Kinetic Benefit Credit. Please make sure to follow all actions outlined in any Kinetic opt-in communications. Failure to opt-in may result in your services being disconnected on June 1st.  To Opt-in, please call 833-241-0104 or log in to my.gokinetic.com to complete the process online.

• Where can I find updated information about ACP?  

  
  For more information on ACP, please visit Affordable Connectivity Program | Federal Communications Commission (fcc.gov)

• Will the federal government replace ACP with any other type of government assistance program for broadband service?  

  
  It’s unclear at this time if additional funding will be provided to support the program or if there will be a replacement. Kinetic will update customers if we learn any new information.  In the meantime, we’re offering our monthly Kinetic Benefit Credit to affected customers. 

• Who do I contact to discuss my Kinetic account if ACP ends?  

  
  We’re here to help and keep you connected. Feel free to call 833-241-0104 if you have any questions.  

• Can I still manage my account in Go Kinetic after ACP?  

  
  Yes, you’ll still have full access to manage your Kinetic products and services through Go Kinetic. If you haven’t enrolled yet and would like to manage your account, please sign up at my.gokinetic.com.