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    Your ACP discount will discontinue at the end of May 2024.

    WHAT'S THE LATEST WITH ACP: Due to a lack of additional funding from Congress, the FCC will discontinue the Affordable Connectivity Program (ACP) at the end of May 2024.

    So, what will happen with my Kinetic internet service after ACP ends? Kinetic is committed to standing with our affected customers. When ACP ends, we will provide current ACP customers with a monthly Kinetic Benefit Credit up to $30 or $75 in tribal areas.

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    Transfer your Affordable Connectivity Credit to Kinetic.
    Transfer your ACP credit

    You can transfer your existing ACP credit to Kinetic before May 28, 2024.

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    Kinetic by Windstream: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Credit restrictions may apply. Subject to availability, Windstream Terms and Conditions, and Windstream Acceptable Use Policy.

    Kinetic Internet: Kinetic cannot guarantee upload or download speeds or uninterrupted, error-free service. Speed availability, capabilities, and provisioning vary depending on several factors: network and terrain conditions; Internet, website, or network congestion; effect of wi-fi use; number of concurrent users; device limitations; and customer location. Speeds 25 Mbps and above may be provisioned in a range including a minimum and maximum speed. Kinetic will provision customer’s location for the fastest speed within the available range, but may be less than the maximum.

    Kinetic Gig Speed Fiber: Kinetic Gig Speed Fiber has up to 1,000 Mbps upload speed, which is 5X faster than the best advertised cable internet speed, which has 200 Mbps upload speed.

    99.9% Network Reliability: Kinetic Network Reliability based on monthly service availability scores from March 2023 to March 2024 as measured by the Windstream Network Operations Center using the formula Available Customer Hours divided by Total Customer Hours (Available Customer Hours plus Customer Outage Hours). Customer Outage Hours does not include planned maintenance, emergency events (hurricanes, winter storms, mass flooding, etc.)

    Equipment: Monthly equipment fees may apply. Kinetic-provided modems are capable of in-home wireless networking but connected devices may experience speeds slower than advertised or referenced in your Internet plan. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

    Installation/Activation: An Internet Activation fee may apply. Professional Installation may be covered under this fee.

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    Kinetic and Windstream are registered service marks or trademarks of Windstream Intellectual Property Services, LLC. All other marks are the property of their respective owners.