APPLY FOR THE AFFORDABLE CONNECTIVITY
PROGRAM

The Affordable Connectivity Program is a new long-term program to help qualified households lower their monthly cost of internet service. If you fit any of these criteria, you may qualify for help:

AFFORDABLE CONNECTIVITY PROGRAM

See If You Qualify:

To qualify for ACP, you must:

  • Qualify for the Lifeline Program
  • Receive benefits under the free and reduced-price school lunch program
  • Receive a Pell Grant in the current award year
  • Meet the eligibility criteria for a participating provider's existing low-income program

Households newly qualify for ACP if they:

  • Receive WIC benefits
  • Meet the eligibility criteria for a participating provider’s existing low-income program

Why Affordable Connectivity
from Kinetic Matters

Fast, reliable internet is critical for school, work and special moments – especially now. By participating in the Affordable Connectivity Program for internet users, Kinetic is investing in neighborhoods to build a stronger network, with faster speeds.

How to Take Part in the
Affordable Connectivity Program

STEP 1:

Apply online

Fill out the National Verifier Application

The National Verifier will send you an Application ID and confirm your approval status.

STEP 2:

Select Your Plan

Sign up for Kinetic Internet Service

Shop Now

STEP 3:

Request Your Credit

Complete the ACP enrollment form to Request your Credit.

Your Application ID will be required to receive up to a $30 discount.

Kinetic internet

Fast Internet, Worry-Free Plans

Get ultra-fast speeds for working, streaming, gaming and more with Kinetic Internet by Windstream. We have no data caps and no annual contracts, giving you the ultimate online experience with maximum flexibility.

Frequently Asked Questions

Yes. If an existing Kinetic customer qualifies for the Affordable Connectivity Program, the credits can be applied to your monthly bill. Follow the steps provided above to apply.


Tribal lands qualify for an up to $75 credit per month.


Yes. Affordable Connectivity Program credits can be used simultaneously with Lifeline credits on your Kinetic by Windstream account. However, both credits cannot be used for the same thing (i.e. internet or phone). Since this credit is for internet service only, we recommend you use your Lifeline credit for phone, so that you can use this Affordable Connectivity Program credit for your internet service.


Once your information has been successfully submitted, there are still a few important steps we need to take on our end to verify and process your enrollment. While we are currently experiencing very high demand, please rest assured that we are working as quickly as possible to do so. We will contact you to let you know:
•    Once everything is confirmed – You will receive an email stating that your enrollment has been approved, the ACP credit has been applied to your Kinetic account and you should see it on your next bill
•    Or, if there are any issues – We will email you so we can work through it together
We understand how critical this is and we thank you for your trust and patience with this important matter.


No. You cannot be charged an early termination fee if you need to disconnect or cancel internet service.


No problem. You cannot be disqualified from receiving these Affordable Connectivity Program credits because of past or present overdue balances.
 


The up to $30 credit will be applied to your monthly internet service, as well as your monthly modem equipment fee.


For FCC ACP complaints, please visit https://consumercomplaints.fcc.gov/hc/en-us or call 1.888.225.5322 (1.888.CALL.FCC)


The FCC's Affordable Connectivity Program formerly called the Emergency Broadband Benefit program is a government program that reduces an eligible household's broadband internet service bill. Discounts are provided through bill credits, limited to one per household and the amount varies based on customer location and qualifying service. An application ID from the National Verifier must be provided to Kinetic by Windstream to receive a discount. Kinetic by Windstream is not responsible for program qualification decisions and cannot make any guarantees of eligibility, qualification for a certain credit amount or length of time the credit will be available to be applied to your monthly bill. Kinetic by Windstream will honor Affordable Connectivity Program credits until such credit. Affordable Connectivity Program credits may be used with a provider of your choosing, such as for Kinetic Internet, and may be moved to another provider at any time. Once credits are no longer available, you will be subject to Kinetic by Windstream's then-current rates and terms and conditions. For more information about the Affordable Connectivity Program including whether you may qualify for the program, visit Windstream.com/affordable-connectivity-program. Copyright 2021 Windstream Intellectual Property Services, LLC. All rights reserved. Kinetic and Windstream are registered service marks or trademarks of Windstream Intellectual Property Services, LLC.

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* For call-in orders only. Requires Internet purchase. Local, State, or Federal government accounts are not eligible. Card is issued by MetaBank®, Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Card valid for up to 6 months; unused funds will forfeit after the valid thru date. Card terms and conditions apply.

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