Apply For The Affordable Connectivity Program

If you’re an existing customer and already have an Application ID with an approval status, use the button below to fill out the form to start receiving relief credits on your Kinetic by Windstream account.

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Frequently Asked Questions

Yes. If an existing Kinetic customer qualifies for the Affordable Connectivity Program, the credits can be applied to your monthly bill. Follow the steps provided above to apply.


Tribal lands qualify for an up to $75 credit per month.


Yes. Affordable Connectivity Program credits can be used simultaneously with Lifeline credits on your Kinetic by Windstream account. However, both credits cannot be used for the same thing (i.e. internet or phone). Since this credit is for internet service only, we recommend you use your Lifeline credit for phone, so that you can use this Affordable Connectivity Program credit for your internet service.


Once your information has been successfully submitted, there are still a few important steps we need to take on our end to verify and process your enrollment. While we are currently experiencing very high demand, please rest assured that we are working as quickly as possible to do so. We will contact you to let you know:
•    Once everything is confirmed – You will receive an email stating that your enrollment has been approved, the ACP credit has been applied to your Kinetic account and you should see it on your next bill
•    Or, if there are any issues – We will email you so we can work through it together
We understand how critical this is and we thank you for your trust and patience with this important matter.


No. You cannot be charged an early termination fee if you need to disconnect or cancel internet service.


No problem. You cannot be disqualified from receiving these Affordable Connectivity Program credits because of past or present overdue balances.
 


The up to $30 credit will be applied to your monthly internet service, as well as your monthly modem equipment fee.


Kinetic by Windstream can provide eligible customers a tablet valued at $120 for only $20. If qualified, customers will receive a one-time $100 credit on their bill towards this connected device.


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