Articles

Keeping Customers Connected, Even During Social Distancing

Mar 16, 2020

As the situation with COVID-19 continues to evolve and schools, businesses and communities determine responses, many students are moving to online classes, and many workplaces are considering remote work options.

Now more than ever, reliable fast Internet service is critically important.

At Kinetic by Windstream, we’re not just your Internet service provider, our employees are your neighbors, friends, church members and team parents. We’re part of the communities we serve and are proud to offer the service that can keep us connected, even during social distancing.

Some families are ordering broadband installation for the first time and some families will realize they need a speed upgrade with more devices than normal using their home network.

These service installations may require a technician to come to customers’ homes.

As a company, the health and safety of our employees and customers is our top priority.

We want to assure you that employees in customer-facing roles are taking appropriate preventative health measures, including proper and frequent handwashing and other appropriate protocols.

We also ask that if anyone in your family is sick and you have a technician scheduled to come to your home or business for an installation or repair, please disclose the nature of the illness so that we can make the proper assessment on how to handle the service request, including whether to reschedule.

Our retail stores are also taking extra cleaning precautions. We’re sanitizing counters, doors and point of sale terminals. We’ve asked any employees who may be sick not to come in and ask that if you are feeling ill to also stay home.

Kinetic by Windstream plans and prepares year-round for any events that could affect continuity of service and is monitoring the COVID-19 situation. The company is implementing guidance from the CDC and World Health Organization, as well as state and local public health authorities.

Our commitment to our customers is as important as ever, to keep you living connected to the things that are important to your life, regardless of where you live.

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