With Kinetic internet, moving doesn’t have to mean disconnecting

Moving can be exciting—a fresh start, a new space to make your own—but it can also be a nightmare. Between the complicated logistics, endless paperwork, and mountains of boxes and bubble wrap, you’ve got enough to deal with. Switching over your internet service shouldn't be another source of frustration on top of the growing pile.

That’s why we make the process as simple as possible. If you’re already a Kinetic customer, you don’t have to cancel and start from scratch. One quick phone call is all it takes to transfer your existing service to your new address, and you can even take the opportunity to upgrade or modify your plan so it better fits your lifestyle.

Step one: Tell us you’re moving (before the chaos begins)

Timing is key for a smooth transition. You don’t want to wait until you’re halfway through packing up the kitchen to remember your internet. The sooner you can let us know that you’re relocating, the better we can help make the move seamless. Ideally, you’ll want to submit your move request at least two weeks in advance. This gives us time to check service availability, schedule your transfer, and ensure everything is ready for move-in day. That way, you won’t have to spend your first week either burning through your phone’s hotspot limits or living like it’s 1994, wondering how you survived before Wi-Fi. You can get started right from our moving page, and our support team will handle the rest.

Use your move as a chance to reassess your internet needs

Moving is also a great opportunity to reevaluate your internet needs. Maybe when you signed up, it was mostly just you streaming Netflix and scrolling social media. If you’ve added kids, roommates, or a partner, started working remotely, or fully embraced the smart home life, take a minute to see whether your current Kinetic plan still fits your lifestyle.

Do you work from home and rely on stable video conferencing? It might be time to upgrade to a plan with higher speeds and lower latency.
Do you stream 4K movies or play online games? Our fiber plans are designed to eliminate buffering and lag.
Has your household changed—new roommates, kids, or smart devices? We have options to support even the busiest, most connected homes.

We can help you figure out how much speed and bandwidth you actually need. So you don’t end up paying for professional gamer levels of performance, when all you really want to do is check emails and stream music.

Moving to a fiber-eligible area? Lucky you.

If your new address qualifies for Kinetic Fiber, it’s a great time to upgrade from satellite, cable, fixed wireless, or DSL. Fiber uses light signals to deliver ultra-fast speeds with minimal lag, giving you a smooth and reliable connection even when everyone’s online at once. With symmetrical upload and download speeds (tech-speak for “you can send data just as fast as you receive it”), fiber makes a big difference for remote work, video calls, cloud backups, and online gaming. Check fiber availability here and upgrade easily if your new home is eligible. Internet isn’t all you might need As you settle into your new space, you may need more than just fast internet. Whether you want to keep your growing family safe online or ensure buffer-free streaming in every room, Kinetic has you covered with:

Whole Home Wi-Fi: Eliminate dead zones and enjoy strong coverage across every inch of your new place.
Kinetic Secure: Keep your data, devices, and kids safe with advanced, easy-to-manage security tools and customizable parental controls.
Smart home ready: Dreading the thought of setting up every single smart device? Our knowledgeable technicians can connect all your tech for you, from thermostats to voice assistants.

Keep your Kinetic service—and your sanity—intact through your move

Moving comes with a lot of headaches, but we’ll help you eliminate a few. With just a little planning, you can transition your Kinetic service smoothly and avoid unnecessary downtime. You’ve got enough on your plate—let us take care of your internet.

Ready to go? Start your move with Kinetic.