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    Jan 17 2019

    Safeguard Your Online Identity, Wi-Fi Network and Cloud Data Backups

    But you’re long overdue in putting an end to that kind of thinking. It’s time for you to get protected and stay protected — each and every time you’re using your Kinetic Internet.

    Why does it even matter? The number of customer data breaches has increased almost every single year since 2011. And, in 2017, there were nearly 1.6 billion breaches in the United States alone, exposing some 179 million records. That same year, there were 16.7 million victims of identity theft, setting a new record after surpassing the previous year.

    And, even though credit card companies introduced microchip technology to curb counterfeit, criminals have found another way around: using your personal information gleaned from said hacks and breaches to start a new account or open a new line of credit.

    Without any online security, you would be leaving yourself vulnerable to become a victim. And, the recovery process isn’t the fastest between replacing your official documents and reporting the fraud.

    Ready to ensure that your personal information is zipped up tight while still getting your best online experience?

    Say hello to Windstream Shield. At Kinetic by Windstream, your security is our priority. That’s why we offer three different packages depending on your Kinetic Internet usage and needs. So, which is right for you?

    Let’s take a look at your options:

    1. Shield Lite

    Our basic protection offering, Shield Lite includes malware and virus protection for three devices, along with file loss protection and online backup. This option will also give you online identity theft protection, which includes 24/7 credit monitoring, Social Security number monitoring and instant access to your credit report and score.

    At $8.99 a month, this version is for those who know how to protect themselves online but want an added sense of security. It’s also great for those who don’t visit websites that store valuable information, like your Social Security number or your banking data.

    2. Shield Standard

    With all the features of Shield Lite, Shield Standard is our recommended package for most high-speed Internet users. At $11.99 a month, not only will it keep you protected online, but it will also give you around-the-clock access to our Tech Help desk for up to three computers. So, say sayonara to those tech headaches, and let our experts solve them for you! This option also provides inside wire maintenance protection, shielding you from expensive repair costs should a problem arise within your wiring, jacks or owned equipment.

    3. Shield Premium

    Our greatest line of defense, Shield Premium has all the features of the Lite and Standard packages — and even more! Its signature characteristics are PC protection (think: device insurance) and Whole Home Tech Support.

    PC Protection — which include PC and Mac computers, tablets and e-readers — provides coverage for device hardware malfunction, as well as accidental damage.

    Whole Home Tech Support is a more comprehensive type of support for up to 10 Internet-connected devices. Its coverage extends to include peripheral setup, along with computer virus removal and assistance.

    If you want the highest protection — and recovery — for your online musings, this $14.99-a-month package is right for you!

    Take a look at the chart below to more easily compare the three packages.

    Ready to make Internet risks a thing of the past? Visit our Security Packages page now! And, if you’re still not sure how much online security you really need, we’d be glad to help! Contact us, and we can help get you on the road to online protection.

    DSL Promo Price: Customer will receive highest bandwidth DSL service that Kinetic can then provide at the address for $44.99/mo. for twelve (12) months with AutoPay; customer will see a line-item charge for DSL at $59.99/mo., a $5.00/mo. AutoPay credit, and a $10.00/mo. Promo Credit on their bill each month. Register for AutoPay though the Go Kinetic Portal or by calling a service representative at 877-807-9463. If customer is not registered for AutoPay, customer will be charged $49.99/mo. without the AutoPay credit. After the advertised rate period, DSL service will be charged the then current DSL rate for continued service and future rate increases may be applied. Customer may cancel at any time. Home Phone service not included in price. Customer is responsible for payment of applicable taxes, fees, and surcharges, as these are not included in promotional or standard rates. Additional restrictions may apply.

    Kinetic by Windstream: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Credit restrictions may apply. Subject to availability, Windstream Terms and Conditions, and Windstream Acceptable Use Policy.

    Kinetic Internet: Kinetic cannot guarantee upload or download speeds or uninterrupted, error-free service. Speed availability, capabilities, and provisioning vary depending on several factors: network and terrain conditions; Internet, website, or network congestion; effect of wi-fi use; number of concurrent users; device limitations; and customer location. Speeds 25 Mbps and above may be provisioned in a range including a minimum and maximum speed. Kinetic will provision customer’s location for the fastest speed within the available range, but may be less than the maximum.

    Kinetic Gig Speed Fiber: Kinetic Gig Speed Fiber has up to 1 Gig upload speed, which is more than 25x faster upload speed than the best advertised 1 Gig cable internet speed, which has 30-35 Mbps upload speed as of June 2024.

    99.9% Network Reliability: Kinetic Network Reliability based on monthly service availability scores from March 2023 to March 2024 as measured by the Windstream Network Operations Center using the formula Available Customer Hours divided by Total Customer Hours (Available Customer Hours plus Customer Outage Hours). Customer Outage Hours does not include planned maintenance, emergency events (hurricanes, winter storms, mass flooding, etc.)

    Equipment: Monthly equipment fees may apply. Kinetic-provided modems are capable of in-home wireless networking but connected devices may experience speeds slower than advertised or referenced in your Internet plan. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

    Whole Home Wi-Fi Set Up: Whole Home Wi-Fi installation involves Kinetic connect the Kinetic Gateway (modem), Wi-Fi extenders (as needed), & Wi-Fi capable devices to the home's network.

    Whole Home Wi-Fi: After the first month, the standard rate for Kinetic Wi-Fi Gateway is $10.99/month. Kinetic Fiber customers may receive up to 3 Kinetic Wi-Fi Extenders for $4.99/month. Kinetic DSL customers may receive up to 3 Kinetic Wi-Fi $10.99/month. Each additional Kinetic Wi-Fi Extender is $10.99/month. Taxes, fees, and surcharges are applicable. Other restrictions may apply. An Internet Activation fee and a Professional Installation fee may apply. At the time of installation, Kinetic Wi-Fi Gateway will be configured to provided the fastest connection then available; individual device connections speeds will vary due to a number of factors including, but not limited to; number of concurrent users and device limitations.

    *Reward Card Offer: Value of Reward Card varies based on broadband speed selected; not all broadband speeds qualify for a Reward Card: $100 for 1 Gig Service, and $200 for 2 Gig and up Service.

    Kinetic Reward Prepaid Mastercard: After eligibility has been confirmed by Kinetic, which is determined in Kinetic's sole discretion, customers will receive a redemption email and can choose immediate electronic delivery or a physical card by mail. If physical card delivery is selected, a $3 shipping and handling fee will be deducted from the amount of the card and the card will ship within 5-7 business days. There is a maximum of one prepaid card per household. Use your card anywhere Mastercard is accepted in the U.S. This card is issued by The Bancorp Bank, N.A., pursuant to license by Mastercard International. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. The Bancorp Bank, N.A.; Member FDIC. This is not a gift card. This card is issued for loyalty, award or promotional purposes.

    Installation/Activation: An Internet Activation fee may apply. Professional Installation may be covered under this fee.

    © 2025 Windstream Intellectual Property services, LLC. All Rights reserved.

    Kinetic and Windstream are registered service marks or trademarks of Windstream Intellectual Property Services, LLC. All other marks are the property of their respective owners.

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