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    Oct 11 2024

    Taking care of the communities where we live and work

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    On behalf of the entire Kinetic team, we want to thank you for your understanding as we restore and rebuild in the aftermath of Hurricane Helene. Every single one of us is rooting for you and the communities and we remain committed to your communications needs.

    Unfortunately, Helene has taken hundreds of loved ones and caused widespread devastation. The loss of life, property and infrastructure is devastating. To those who have suffered loss, we offer our sincerest condolences.

    It’s estimated this historic storm dumped 40 trillion gallons of rain across the region which many experts in the government and industry have never seen. The storm destroyed transportation, electrical and telecommunications infrastructure across Florida, Georgia, South and North Carolina, Kentucky and Tennessee. Some areas remain still unreachable due to debris and road washouts and many people are still missing. This has been a tremendous loss and our hearts ache for everyone impacted.

    In the days prior to Hurricane Helene, we prepared local teams and response efforts to effectively activate post-storm response field assessments. These were slow going at first due to the sheer volume of debris. Because we live in the same communities as our customers, our response teams were on the ground and working immediately once it was safe to do so. Additionally, we’ve deployed relief crews into Georgia, the Carolinas and Florida from unaffected Kinetic communities across the country. We are committed to restoring your service. We were there before the storm and we will be there long after the rebuilding finishes.

    Our technicians and construction teams continue to make significant progress in clearing debris and restoring service neighborhood by neighborhood; however, full recovery may take time because damage to the region’s infrastructure is widespread. In the areas without service, we continue to work 24x7 until service has returned.

    As we remove debris and navigate the immense destruction, safety remains a chief concern. We urge everyone to exercise caution as repair and restoration efforts continue. Additionally, we continue to see new cuts to cables during the restoration phase that were not present immediately after the storm. We ask that everyone supporting debris removal think twice before impacting a cable and always call 811 before work begins. Our technicians and engineers are working closely with utility companies to swiftly and safely restore service when power is restored.

    We want to thank those customers who have found the opportunity to support those affected by volunteering, donating goods or services at our local drives, or keeping them in your thoughts and prayers as we continue down the long road of recovery. Across our 18-state footprint, Kinetic employees have coordinated and delivered donations of water, food, and supplies into the hardest-hit service territories, and we’re grateful to many in those same communities who have reciprocated and reached out to our hard-at-work front-line crews offering food and water.

    To those navigating loss and the unknown challenges ahead, our hearts go out to you. We see you and we want you to know we’re with you. To track an outage and the status of the repair, you can download our GoKinetic App from the Apple or GooglePlay App Stores. For Hurricane Helene restoration updates, you can follow us on social media at @GoKineticHome on Facebook, or on X at@GoKineticHome.

    We are committed to building back better, together.

    DSL Promo Price: Customer will receive highest bandwidth DSL service that Kinetic can then provide at the address for $44.99/mo. for twelve (12) months with AutoPay; customer will see a line-item charge for DSL at $59.99/mo., a $5.00/mo. AutoPay credit, and a $10.00/mo. Promo Credit on their bill each month. Register for AutoPay though the Go Kinetic Portal[www.windstream.com/gokinetic] or by calling a service representative at 877-807-9463. If customer is not registered for AutoPay, customer will be charged $49.99/mo. without the AutoPay credit. After the advertised rate period, DSL service will be charged the then current DSL rate for continued service and future rate increases may be applied. Customer may cancel at any time. Home Phone service not included in price. Customer is responsible for payment of applicable taxes, fees, and surcharges, as these are not included in promotional or standard rates. Additional restrictions may apply.

    Kinetic by Windstream: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Credit restrictions may apply. Subject to availability, Windstream Terms and Conditions, and Windstream Acceptable Use Policy.

    Kinetic Internet: Kinetic cannot guarantee upload or download speeds or uninterrupted, error-free service. Speed availability, capabilities, and provisioning vary depending on several factors: network and terrain conditions; Internet, website, or network congestion; effect of wi-fi use; number of concurrent users; device limitations; and customer location. Speeds 25 Mbps and above may be provisioned in a range including a minimum and maximum speed. Kinetic will provision customer’s location for the fastest speed within the available range, but may be less than the maximum.

    Kinetic Gig Speed Fiber: Kinetic Gig Speed Fiber has up to 1 Gig upload speed, which is more than 25x faster upload speed than the best advertised 1 Gig cable internet speed, which has 30-35 Mbps upload speed as of June 2024.

    99.9% Network Reliability: Kinetic Network Reliability based on monthly service availability scores from March 2023 to March 2024 as measured by the Windstream Network Operations Center using the formula Available Customer Hours divided by Total Customer Hours (Available Customer Hours plus Customer Outage Hours). Customer Outage Hours does not include planned maintenance, emergency events (hurricanes, winter storms, mass flooding, etc.)

    Equipment: Monthly equipment fees may apply. Kinetic-provided modems are capable of in-home wireless networking but connected devices may experience speeds slower than advertised or referenced in your Internet plan. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

    Whole Home Wi-Fi Set Up: Whole Home Wi-Fi installation involves Kinetic connect the Kinetic Gateway (modem), Wi-Fi extenders (as needed), & Wi-Fi capable devices to the home's network.

    Whole Home Wi-Fi: After the first month, the standard rate for Kinetic Wi-Fi Gateway is $10.99/month. Kinetic Fiber customers may receive up to 3 Kinetic Wi-Fi Extenders for $4.99/month. Kinetic DSL customers may receive up to 3 Kinetic Wi-Fi $10.99/month. Each additional Kinetic Wi-Fi Extender is $10.99/month. Taxes, fees, and surcharges are applicable. Other restrictions may apply. An Internet Activation fee and a Professional Installation fee may apply. At the time of installation, Kinetic Wi-Fi Gateway will be configured to provided the fastest connection then available; individual device connections speeds will vary due to a number of factors including, but not limited to; number of concurrent users and device limitations.

    *Reward Card Offer: Value of Reward Card varies based on broadband speed selected; not all broadband speeds qualify for a Reward Card: $100 for 1 Gig Service, and $200 for 2 Gig and up Service.

    Kinetic Reward Prepaid Mastercard: After eligibility has been confirmed by Kinetic, which is determined in Kinetic's sole discretion, customers will receive a redemption email and can choose immediate electronic delivery or a physical card by mail. If physical card delivery is selected, a $3 shipping and handling fee will be deducted from the amount of the card and the card will ship within 5-7 business days. There is a maximum of one prepaid card per household. Use your card anywhere Mastercard is accepted in the U.S. This card is issued by The Bancorp Bank, N.A., pursuant to license by Mastercard International. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. The Bancorp Bank, N.A.; Member FDIC. This is not a gift card. This card is issued for loyalty, award or promotional purposes.

    Installation/Activation: An Internet Activation fee may apply. Professional Installation may be covered under this fee.

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    Kinetic and Windstream are registered service marks or trademarks of Windstream Intellectual Property Services, LLC. All other marks are the property of their respective owners.

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