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    May 11 2020

    We’re Here For You

    Kinetic technician stands in front of Kinetic by Windstream service truck

    During the past few weeks, the COVID-19 crisis has demonstrated that a strong communications network is vital to our country. Social distancing has moved education online, work from home has become a necessity, family and friends are staying connected with video conferencing tools, we are keeping healthy with telemedicine doctor visits, and staying entertained with streaming and gaming services as we face this challenge together.

    We are monitoring our network closely and we are happy to inform you that it is performing very well. We have seen a 30% increase in data traffic and a 50% increase in voice traffic, but we have experienced no network slowdowns.

    In technical terms, we migrated Windstream to scalable, robust equipment and IP/Ethernet services. What that means to you: the network works when you need it to most. Also, our investments have enabled a significant amount of additional speed in our network.

    At Kinetic by Windstream, we are proud of the network we can now offer to you, and even more proud to be your service provider. Thank you for your business, and we will continue to work diligently to ensure this network performs well for you.

    Learn more about getting the most from your internet: 

    Kinetic: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Credit restrictions may apply. Subject to availability, Windstream Terms and Conditions, and Windstream Acceptable Use Policy.

    Kinetic Internet: Kinetic cannot guarantee upload or download speeds or uninterrupted, error-free service. Speed availability, capabilities, and provisioning vary depending on several factors: network and terrain conditions; Internet, website, or network congestion; effect of wi-fi use; number of concurrent users; device limitations; and customer location. Speeds 25 Mbps and above may be provisioned in a range including a minimum and maximum speed. Kinetic will provision customer’s location for the fastest speed within the available range, but may be less than the maximum.

    Kinetic Gig Speed Fiber: Kinetic Gig Speed Fiber has up to 1,000 Mbps upload speed, which is nearly 30X faster than the best advertised cable internet speed, which has 200 Mbps upload speed.

    99.9% Network Reliability: Kinetic Network Reliability based on monthly service availability scores from March 2023 to March 2024 as measured by the Windstream Network Operations Center using the formula Available Customer Hours divided by Total Customer Hours (Available Customer Hours plus Customer Outage Hours). Customer Outage Hours does not include planned maintenance, emergency events (hurricanes, winter storms, mass flooding, etc.)

    Equipment: Monthly equipment fees may apply. Kinetic-provided modems are capable of in-home wireless networking but connected devices may experience speeds slower than advertised or referenced in your Internet plan. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

    Installation/Activation: An Internet Activation fee may apply. Professional Installation may be covered under this fee.

    © 2025 Windstream Intellectual Property services, LLC. All Rights reserved.

    Kinetic and Windstream are registered service marks or trademarks of Windstream Intellectual Property Services, LLC. All other marks are the property of their respective owners.

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