Performance Dip, Meet Bandwidth BoostBefore smart TV streaming, cloud computing and video calling, internet speeds measured in single-digit megabits per second (Mbps) were sufficient. Families could surf the internet over multiple devices, scroll through social media feeds, even get together to Skype with grandparents.
If you’re wondering how to troubleshoot your internet connection, the first question is: what are your bandwidth requirements? Take this quick quiz to help you inventory your needs. If you need to secure bigger bandwidth for your home and family, turn to an expert. Check out Kinetic Internet by Windstream, or contact us.
Network Tips and TricksRecently, convinced by one of our Kinetic blogs, you pulled the trigger on new high-speed Kinetic Internet service, and now when you run a speedtest such as this one, you’re consistently getting 100+ Mbps. Hooray! This helps explain why junior household members have been giving you winks and nods. When they bother to look up from their screens at all.
- Equipment The promise of cloud computing is that less hard drive and processing hardware can deliver improved utility simply by moving processing off owned drives. Quite old devices, though, may need additional memory.
- Viruses and software Have you ever taken your laptop in only to have a tech tell you after that he spent as much time cleaning your drive as he did repairing it? How long has it been since you returned, or thought about the unnecessary software running on your systems?
- Distance from PoP Internet speeds are dictated by the distance and the routes information has to travel. Sites that use far-off servers will be that much slower. Windstream’s core transport network has Points of Presence (PoP) right beside major sites’ such as Netflix, Google, Amazon and others, in key cities like Chicago, Denver and big coastal metropolises.
- Website traffic The problem isn’t you or even the network. It’s the big football game that everyone’s watching over an overloaded network website app.
Router Not WorkingIt’s OK if you don’t distinguish between your router and modem. Today, many consumer devices are two-in-one. If you’re setting out to troubleshoot your internet connection, though, let’s distinguish between them.
- Placement When you’re setting up your Wi-Fi, consider where it’s most important to send a strong signal. If the answer is “Pretty much everywhere,” then put the router in a central location. If your router is set up in the living room, where the smart TV streams perfectly, and you’re wondering about the frequent buffering on the TV in the bedroom, begin weighing your options for moving the router.
- Obstructions Fireplaces, exterior walls and floors, furniture and appliances will obstruct the signal and slow speeds.
- Interference Bluetooth devices, smart home gadgets and even microwaves, while not necessarily even connected to the Wi-Fi, can operate at about the same 2.4GHz frequency as a router and impede internet speeds. If you live in an apartment complex, Wi-Fi networks may interfere with each other and tether performance even though each network is password-protected and closed.
Modem Not Working? Power Cycle Your ModemAmong the quickest, most reliable tools to troubleshoot your internet connection is to power cycle your modem.
- First, shut down all computers and devices connected to the modem and router. This may not be quick and easy for all devices such as video doorbells or smart thermostats — leave them alone. In shutting down complicated devices such as computers, be sure to use the operating system menu shutdown, not the power button.
- Power down then unplug the router if you’re using one.
- Unplug the power source from the modem. Do not feel impelled to unplug the DSL, coaxial RF or ethernet network connection, though you may.
- Advice on wait times differ, but experts agree that power cycling requires a delay before powering back up. If you’re impatient, we recommend 15 seconds. We suggest giving it a full minute.
- Begin powering back up, beginning with the modem (network connection before power supply), then the router.
Kinetic by Windstream has technical support experts willing to help talk through performance issues and improvements. Contact Kinetic by Windstream today!