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    Aug 18 2016

    Ways to Pay Your Windstream Bill

    Online

    The ease of paying your bill online and avoiding the cost of postage or waiting in line may sound appealing to you as it is available 24/7. You can also go paperless and get an email reminder about your upcoming payment. If you have never signed up for bill pay, just visit Windstream Online to register. Windstream also has a step-by-step registration guide to help you get started.

    Auto Pay

    Doesn’t automatic bill pay make life so much easier? It is one less thing to worry about (and one less thing to forget). It’s an easy, convenient and secure way to pay your Windstream bill. Auto Pay electronically transfers funds from your checking or credit card account to pay your Windstream bill. No more writing checks, buying stamps, or forgetting your payment. There is no additional charge for this service. Plus, you now have the options to stop receiving a paper bill from Windstream if you choose. Click here to get started using Auto Pay.

    Retail Location

    Some people prefer to pay bills in person. There is something to be said about good old fashioned face to face contact when doing business. Windstream has several retail locations available to serve you and take payments. However, if you don’t see a retail location in your area, you can still take it to a payment location near you.

    By Mail

    You can always mail your payment to us. Just make sure it is received by your due date to avoid any late charges. Click here to see our mailing address.

    By Phone

    If you prefer to pay by phone, just call Windstream Customer Service at 1-866-445-5880. Your payment can be completed through our automated phone system at no additional charge. A processing fee may apply if a representative processes the payment for you.

    Hopefully this information is helpful when reviewing the options available to pay your Windstream bill. If you are looking for high-speed internet service or would like to upgrade your current speed, visit us online to see available plans in your area.

    Kinetic: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Credit restrictions may apply. Subject to availability, Windstream Terms and Conditions, and Windstream Acceptable Use Policy.

    Kinetic Internet: Kinetic cannot guarantee upload or download speeds or uninterrupted, error-free service. Speed availability, capabilities, and provisioning vary depending on several factors: network and terrain conditions; Internet, website, or network congestion; effect of wi-fi use; number of concurrent users; device limitations; and customer location. Speeds 25 Mbps and above may be provisioned in a range including a minimum and maximum speed. Kinetic will provision customer’s location for the fastest speed within the available range, but may be less than the maximum.

    Kinetic Gig Speed Fiber: Kinetic Gig Speed Fiber has up to 1,000 Mbps upload speed, which is nearly 30X faster than the best advertised cable internet speed, which has 200 Mbps upload speed.

    99.9% Network Reliability: Kinetic Network Reliability based on monthly service availability scores from March 2023 to March 2024 as measured by the Windstream Network Operations Center using the formula Available Customer Hours divided by Total Customer Hours (Available Customer Hours plus Customer Outage Hours). Customer Outage Hours does not include planned maintenance, emergency events (hurricanes, winter storms, mass flooding, etc.)

    Equipment: Monthly equipment fees may apply. Kinetic-provided modems are capable of in-home wireless networking but connected devices may experience speeds slower than advertised or referenced in your Internet plan. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

    Installation/Activation: An Internet Activation fee may apply. Professional Installation may be covered under this fee.

    © 2024 Windstream Intellectual Property services, LLC. All Rights reserved.

    Kinetic and Windstream are registered service marks or trademarks of Windstream Intellectual Property Services, LLC. All other marks are the property of their respective owners.

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