Premium Tech Support is able to resolve 95% of customer PC problems remotely through the users own internet conection and over the phone. Because we are a remote service, it is not necessary for us to go into the home to do repairs.

In order to quality for a Kinetic Secure Package, customers must subscribe to a Windstream Internet plan, must have a compatible Kinetic gateway and must download/install Go Kinetic to acess their new interent security product.

Households hold an increasing number of internet-connected devices from PCs and smartphones to televisions and refrigerators. It’s impossible to secure all of them individually and the lack of available security apps leaves many of them vulnerable. Smart home protection blocks traffic from smart home devices if network traffic analysis detects that the device is sending malicious traffic. This indicates that this device is most likely infected. We recommend to not unblock this device before you have checked the issue with the manufacturer. Smart home devices are devices, such as smart TVs, gaming consoles, digital assistants, baby cams, etc., that connect to the internet.