Kinetic TV Support

Is there a Kinetic TV app I can download to watch TV on my phone, tablet or Smart TV?

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Yes. To download the application, visit the appropriate app store for your device and search for “Kinetic TV.” Read More...

Are parental controls available on Kinetic TV?

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We value your ability to manage content in your own home, including the establishment of parental controls. To restrict available content based on ratings, users can set up a Personal Identification Number (PIN) that will be required to access any content rated R, TVA or NC17. Establishment of a PIN Read More...

Can I protect recordings from being deleted?

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Not at this time. But you can always delete recordings you no longer want, as well as purchase additional storage to meet your needs. Read More...

How many streams do I need?

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This depends on how many people in one home would want to watch different programming at the same time. Kinetic TV comes with three streams, but customers can upgrade to five total streams for a minimal cost. Read More...

How long can I pause live TV?

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You can pause live content for up to 60 minutes by using the remote. After 60 minutes on pause, the channel will automatically resume live programming. Read More...

Does Kinetic TV have HD content?

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Yes, HD content is included with Kinetic TV service at no extra cost. Read More...

What happens if I record my 50 hours and want to record something else?

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The system will automatically delete the oldest recording to create space for the new content. Read More...

Can I search for a specific show or actor?

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The Search feature can be accessed through the main menu and is an easy way to find what you need... Read More...

Can I go to the beginning of a program that has already started?

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This service, which is called Start Over, is available on some channels. When selecting a live program that has already started, a small pop-up window may appear on screen asking... Read More...

Can I replay a show that I missed, even if I didn’t set it to record?

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Kinetic TV’s Look Back feature allows you to access up to 72 hours of already-aired programming... Read More...
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