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Entertainment with Kinetic TV

Do I have to sign a contract?

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No contract is required. Plus, you are able to cancel or change service at any time. Read More...

How do I reset my Kinetic TV Password?

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To change your Kinetic TV username or password, go directly to Manage My Account and skip to step 4 or: Read More...

What is Kinetic TV?

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Kinetic TV lets you watch TV online and stream your favorite channels, shows, programs and movies to any device, anywhere you want, whenever you want, all without cable. It is offered exclusively to Kinetic Internet customers. Read More...

Is a minimum speed required for Kinetic TV?

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Kinetic TV customers should have Kinetic Internet speeds of at least 10MB to ensure you receive an ideal streaming experience. Also, based on how many streaming devices you have in your home, additional speed may be needed to maximize your viewing quality. Read More...

Is Windstream Internet or phone service required to get Kinetic TV?

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Kinetic TV is available to existing and new Windstream customers. Phone service is not required. Kinetic Internet from Windstream is required so that you can enjoy the best TV experience in your home. Read More...

What are simultaneous streams?

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Unlike traditional cable or satellite TV service, Kinetic TV doesn't require you to rent a box for every TV you need service for in your home... Read More...

What Is Streaming?

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Streaming is a new and better way to watch TV. With streaming... Read More...

Kinetic TV App & Features

Are parental controls available on Kinetic TV?

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We value your ability to manage content in your own home, including the establishment of parental controls. To restrict available content based on ratings, users can set up a Personal Identification Number (PIN) that will be required to access any content rated R, TVA or NC17. Establishment of a PIN Read More...

Can I go to the beginning of a program that has already started?

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This service, which is called Start Over, is available on some channels. When selecting a live program that has already started, a small pop-up window may appear on screen asking... Read More...

Can I protect recordings from being deleted?

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Not at this time. But you can always delete recordings you no longer want, as well as purchase additional storage to meet your needs. Read More...

Can I replay a show that I missed, even if I didn’t set it to record?

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Kinetic TV’s Look Back feature allows you to access up to 72 hours of already-aired programming... Read More...

Can I search for a specific show or actor?

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The Search feature can be accessed through the main menu and is an easy way to find what you need... Read More...

Does Kinetic TV have HD content?

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Yes, HD content is included with Kinetic TV service at no extra cost. Read More...

How long can I pause live TV?

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You can pause live content for up to 60 minutes by using the remote. After 60 minutes on pause, the channel will automatically resume live programming. Read More...

How many streams do I need?

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This depends on how many people in one home would want to watch different programming at the same time. Kinetic TV comes with three streams, but customers can upgrade to five total streams for a minimal cost. Read More...

Is there a Kinetic TV app I can download to watch TV on my phone, tablet or Smart TV?

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Yes. To download the application, visit the appropriate app store for your device and search for “Kinetic TV.” Read More...

What happens if I record my 50 hours and want to record something else?

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The system will automatically delete the oldest recording to create space for the new content. Read More...

Equipment & Devices

Can I watch Kinetic TV on my computer or laptop?

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Kinetic TV can be streamed using most of the popular browsers, including Chrome, Edge/Internet Explorer, Firefox, and Safari... Read More...

Do I have to purchase or lease equipment?

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No. We’ve made Kinetic TV flexible, so you have multiple options when it comes to equipment. You can use your own streaming device or Smart TV, or you can purchase a streaming device from Windstream. Read More...

Does Kinetic TV have a DVR?

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Kinetic TV records and stores content in “the Cloud” rather than on a physical device in your home. This allows you to access your stored programs from virtually anywhere with an adequate Internet connection... Read More...

How many hours of DVR storage are available to me?

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Customers receive 50 hours of storage just for being a Kinetic TV customer. Additional amounts – up to 250 hours – are available for an additional monthly fee. Read More...

What devices can I use to watch Kinetic TV?

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Below is a list of Kinetic TV compatible devices... Read More...

Will I be able to watch shows on different devices?

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Yes. Your Kinetic TV subscription includes three simultaneous streams of content, which allows three different devices (for example, a TV, tablet and phone) to stream three different programs at the same time. Read More...
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