Windstream customers are charged for dial tone, not per call; therefore local call detail will not appear on their bill.
Records of local calls are not maintained in the normal course of business. To attempt to retrieve local calls detail, Windstream must perform an extensive search of raw switch data and then attempt to assemble the relevant data into a report that can be understood by the requesting party. There is no guarantee that any particular local call record will be obtained. Applicable fees may apply to any requesting party, including Law Enforcement agencies b/c this is data that is not maintained in the normal course of Windstream’s business. NO information will be released without a subpoena, court order, or other legal demand specifically requesting this information.
Call Trace Results (*57)
Once a call is traced using the *57 feature, contact local Law Enforcement. The trace results will only be released to a law enforcement agency with a exigent request, subpoena, court order, or other legal demand. A successful trace will include the phone number captured and if that phone number is serviced by Windstream, the name and address of the subscriber will be released. If your Law Enforcement Agency has any questions regarding this process, please have them call the Windstream Law Enforcement Support Team at 877-999-7705. You may also email us at [email protected]
For additional information about Call Trace, see our Customer FAQ section on threatening, obscene, or verbally harassing calls.
Bill Statements
Windstream will only provide copies of a customer’s bill statements with a subpoena, court order, or other legal demand specifically requesting this information. Applicable fees may apply, please refer to the Windstream Fee Schedule.
Subscriber
Subscriber, or customer information may include customer name, physical and/or billing address. Please note that NO information will be released without a subpoena, court order, or other legal demand specifically requesting this information. Applicable fees may apply.
Toll/Long Distance Call Detail
An itemized list of outgoing toll/long distance calls, incoming collect calls, calling cards or third party billed calls may be available on a billing statement. If a customer has an unlimited long distance plan, an itemized list may not appear on the billing statement. Prior to billing, Windstream may not be able to provide all information that will ultimately appear on the customer’s billing statement. NO information will be released without a subpoena, court order, or other legal demand specifically requesting this information. Applicable fees may apply.
Payment
Payment information on how the customer paid may be available. However, records of actual bank, credit card or electronic fund transfers are not maintained in the normal course of business. Windstream must perform an extensive search. There is no guarantee that any particular payment record will be obtained. Applicable fees may apply to any requesting party, including Law Enforcement agencies b/c this is data that is not maintained in the normal course of Windstream’s business. NO information will be released without a subpoena, court order, or other legal demand specifically requesting this information.
