Will Windstream notify subscribers of requests for account information?

Yes, but only for civil cases. Windstream’s policy is to notify subscribers of requests for their Windstream account information, which includes a copy of the legal request, as soon as we are able (e.g., prior to or after disclosure of account information) unless we are prohibited from doing so (e.g., an order under 18 U.S.C. § 2705(b)). Exceptions to subscriber notices may include exigent or counterproductive circumstances, such as emergencies regarding imminent threat to life, child sexual exploitation, terrorism and any criminal case which would impede investigation. We ask that any non-disclosure provisions include a specified duration (e.g., 30, 60, 90 days) during which Windstream is prohibited from notifying the subscriber.

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