For Customers
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Call blocking (Call Screening) is a feature that may be placed on your telephone number. The Windstream Law Enforcement Support Center is not able to add features. Call blocking/screening is not available in all areas. For assistance with the call screening feature, or any other feature/alternate solutions, please speak to a Windstream customer service representative for more information. Contact the Business Office number found on your Windstream bill, or find contact phone numbers on Windstream.com.
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When Windstream is served a Copyright subpoena requesting identifying information on a particular IP address or addresses, Windstream is a third party to the subpoena, meaning we are required to provide certain information requested by the federal court. Windstream’s practice is to notify our affected customers as a courtesy of possible future litigation. Once we provide the information to the federal court, Windstream has completed its legal requirement in the matter.
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Hang up calls are often from telemarketers with auto dialing devices that sometimes call more numbers than they have operators available. Calls may be received between 7am and 9pm, 7 days a week. It is not unusual to receive three to five calls per day.
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The Law Enforcement Support Center (LESC) can provide customers with information concerning the local and long-distance calls made from the customer’s phone number at a certain date and time. Keep in mind that some of this information is available to customers in their billing statements through their online account or via mail. The LESC may charge the appropriate fees for looking up this information. The LESC cannot provide information concerning incoming telephone calls without a proper legal demand (either a subpoena or court order). To obtain this information a Business or Residential Release of Records form will need to be filled out, notarized and return to the LESC via mail, email or fax (330-486-3131).
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Windstream Services, LLC is firmly committed to protecting your privacy. However, as stated in the notification letter sent by Windstream, Windstream received a subpoena which legally requires us to produce the information requested on the date specified. Windstream has no basis upon which to withhold the information or object to the subpoena on your behalf.
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Always contact your local Law Enforcement Agency. If they feel it is exigent they will contact Windstream for assistance. In addition to contacting Law Enforcement, you may consider Windstream’s Call Trace feature.