Kinetic Internet + Kinetic IPTV
High-Speed Internet: Windstream cannot guarantee speeds or uninterrupted, error-free service. Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location. Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences between actual and advertised performance.
Premium Speed: Monthly fees may apply. Windstream will provision customer’s location for the fastest speed available at the time of the order, up to 100Mb, but cannot guarantee speed or uninterrupted, error-free service.
Equipment: Windstream provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your high-speed Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day. To obtain maximum speed, connecting a device directly to the modem to provide a wired connection is recommended. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.
Installation: Premium Plans may qualify for free installation.
Money-Back Guarantee: If a new Windstream customer cancels new Internet service within 30 days after the start of such service, all service charges and any modem equipment and install charges, if applicable, related to such Internet services only, will be refunded. Modem equipment must be returned upon termination and, if not, Windstream reserves the right to charge for the modem or a $100 fee.
No Additional Fees: Certain fees and surcharges may be included in the advertised price but Customer will still be responsible for all applicable city, county, state and/or federal applicable taxes and surcharges, late payment fees, Internet Collection fees and Broadband Reconnection fees, if applicable, which are in addition to the advertised price, and if Customer adds services, Customer may incur additional fees and surcharges.
Kinetic TV: Subscription to Kinetic service in certain territories may preclude customers from purchasing high-speed Internet services from any third party. Service includes digital channels (including local channels), one receiver and up to four standard direct video streams to residence. Local channel availability varies by market. Of the four video streams per customer residence, customer’s location will determine both HD availability and the maximum number of HD video streams (between one and four) a customer can view and record in HD at any one time (remaining streams will be standard definition) regardless of the number of receivers in the household. Additional charges will apply for additional programming packages, movie channel subscriptions, Pay Per View movies and events, On Demand purchases, and premium services/subscriptions for all plans. Pricing, programs and features subject to change.
HD Channels Included: HD programming is included in the package price at no additional charge. Offer is limited to channels associated with subscribed programming package.
Kinetic “On the Go”: Must subscribe to select plans to qualify. To view a channel via Kinetic “On the Go” Customer must be subscribed to that particular channel.
Whole Home DVR: The whole home DVR receiver is provided at no additional charge. This receiver is required, but the service does not have to be activated. Installation: Professional installation is required.
HSI: Windstream cannot guarantee speeds or uninterrupted, error-free service. Internet speed claims represent maximum network service capability speeds. Actual customer speeds may vary based on factors including simultaneous use of multiple devices, use of other Windstream services, including Kinetic, customer device capabilities, Internet and Network congestion, website traffic, content provider server capacity, customer location, network conditions, and bandwidth we devote to carriage or protocol and network information.
Equipment: Windstream provided receivers are required to view TV. A receiver is required for every TV that needs access. Monthly equipment fees may apply. Gateway and receiver equipment must be returned upon termination and if not, Windstream reserves the right to charge for the equipment. Windstream and the Windstream logo are registered service marks of Windstream Services, LLC. © 2018 Windstream Services, LLC. Additional restrictions may apply.