Offer Conditions

WINDSTREAM: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Subject to availability, credit approval, Windstream Terms and Conditions, and Windstream Acceptable Use Policy.

Kinetic Internet

Kinetic Internet: Windstream cannot guarantee speeds or uninterrupted, error-free service.  Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location.  Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance.  In select areas, includes Internet transport, Internet access, and unlimited incoming calls.  Outbound calls, except for toll free and 911, will be charged at 10 cents/minute.  Operator Service and 411 will be charged at tariffed rates. No features or long-distance carrier rates allowed.

Kinetic Internet Speed: Monthly fees may apply.  Windstream will provision customer’s location for the fastest speed available, 20 Mbps to 100 Mbps at the time of order but cannot guarantee speed or uninterrupted, error-free service.

Equipment: Monthly equipment fees may apply. Windstream-provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day.  To obtain advertised speed, connecting a device directly to the modem to provide a wired connection is recommended.  Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

Installation: Plans with speeds 50 Mbps and higher may qualify for free professional installation. Plans with speeds less than 50 Mbps will incur a fee for professional installation.

Money-Back Guarantee: If customer cancels new Internet service within 30 days after start of service, all service charges and any modem equipment and install charges, if applicable, related to Internet services only, will be refunded.  Modem equipment must be returned upon termination and if not, Windstream reserves the right to charge for the modem or a $100 fee.

Unlimited Phone: Must be bundled with select Internet plans. Includes residential voice calls, certain calling features and unlimited residential long distance within the U.S. and select territories. Calls inconsistent with these terms may void Unlimited Phone and Windstream may charge 10 cents per minute, per call.

© 2018 Windstream Services, LLC. All rights reserved. Kinetic and Windstream are registered service marks or trademarks of Windstream Intellectual Property Services, Inc. and/or its affiliates. All other marks are the property of their respective owners.

Kinetic Internet + Digital TV

Kinetic Internet: Windstream cannot guarantee speeds or uninterrupted, error-free service.  Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location.  Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance.  In select areas, includes Internet transport, Internet access, and unlimited incoming calls.  Outbound calls, except for toll free and 911, will be charged at 10 cents/minute.  Operator Service and 411 will be charged at tariffed rates. No features or long-distance carrier rates allowed.

Kinetic Internet Speed: Monthly fees may apply.  Windstream will provision customer’s location for the fastest speed available, 20 Mbps to 100 Mbps at the time of order but cannot guarantee speed or uninterrupted, error-free service.

Equipment: Monthly equipment fees may apply. Windstream-provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day.  To obtain advertised speed, connecting a device directly to the modem to provide a wired connection is recommended.  Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

Installation: Plans with speeds 50 Mbps and higher may qualify for free professional installation. Plans with speeds less than 50 Mbps will incur a fee for professional installation.

Money-Back Guarantee: If customer cancels new Internet service within 30 days after start of service, all service charges and any modem equipment and install charges, if applicable, related to Internet services only, will be refunded.  Modem equipment must be returned upon termination and if not, Windstream reserves the right to charge for the modem or a $100 fee.

Unlimited Phone: Must be bundled with select Internet plans. Includes residential voice calls, certain calling features and unlimited residential long distance within the U.S. and select territories. Calls inconsistent with these terms may void Unlimited Phone and Windstream may charge 10 cents per minute, per call.

© 2018 Windstream Services, LLC. All rights reserved. Kinetic and Windstream are registered service marks or trademarks of Windstream Intellectual Property Services, Inc. and/or its affiliates. All other marks are the property of their respective owners.

DIRECTV NOW: Compatible device & browser required. Residential customers only. Available in the U.S. only (excludes Puerto Rico and U.S. Virgin Islands). Service renews monthly (currently min. $35/mo.), billed to your payment method on file, until you cancel. Pricing, channels, features, and terms subject to change & may be modified or discontinued at any time without notice. Live Sports: Limited availability. Channels vary by package and billing region. Device may need to be in billing region in order to view. Cancellation: View, modify or cancel at any time at directvnow.com. Once canceled you can access DIRECTV NOW through the remaining monthly period. No refunds or credits for any partial-month periods or unwatched content. GENERAL: Limit 2 concurrent streams per account. AT&T data coverage and service not available everywhere. Programming subject to blackout restrictions. Taxes may apply. See directvnow.com for more details. ©2018 AT&T Intellectual Property. All Rights Reserved. AT&T, Globe logo, DIRECTV, and all other DIRECTV marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.

Kinetic Internet + Kinetic IPTV

High-Speed Internet: Windstream cannot guarantee speeds or uninterrupted, error-free service. Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location. Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences between actual and advertised performance.

Premium Speed: Monthly fees may apply. Windstream will provision customer’s location for the fastest speed available at the time of the order, up to 100Mb, but cannot guarantee speed or uninterrupted, error-free service.

Equipment: Windstream provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your high-speed Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day. To obtain maximum speed, connecting a device directly to the modem to provide a wired connection is recommended. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

Installation: Premium Plans may qualify for free installation.

Money-Back Guarantee: If a new Windstream customer cancels new Internet service within 30 days after the start of such service, all service charges and any modem equipment and install charges, if applicable, related to such Internet services only, will be refunded. Modem equipment must be returned upon termination and, if not, Windstream reserves the right to charge for the modem or a $100 fee.

No Additional Fees: Certain fees and surcharges may be included in the advertised price but Customer will still be responsible for all applicable city, county, state and/or federal applicable taxes and surcharges, late payment fees, Internet Collection fees and Broadband Reconnection fees, if applicable, which are in addition to the advertised price, and if Customer adds services, Customer may incur additional fees and surcharges.

Kinetic TV: Subscription to Kinetic service in certain territories may preclude customers from purchasing high-speed Internet services from any third party. Service includes digital channels (including local channels), one receiver and up to four standard direct video streams to residence. Local channel availability varies by market. Of the four video streams per customer residence, customer’s location will determine both HD availability and the maximum number of HD video streams (between one and four) a customer can view and record in HD at any one time (remaining streams will be standard definition) regardless of the number of receivers in the household. Additional charges will apply for additional programming packages, movie channel subscriptions, Pay Per View movies and events, On Demand purchases, and premium services/subscriptions for all plans. Pricing, programs and features subject to change.

HD Channels Included: HD programming is included in the package price at no additional charge. Offer is limited to channels associated with subscribed programming package.

Kinetic “On the Go”: Must subscribe to select plans to qualify. To view a channel via Kinetic “On the Go” Customer must be subscribed to that particular channel.

Whole Home DVR: The whole home DVR receiver is provided at no additional charge. This receiver is required, but the service does not have to be activated. Installation: Professional installation is required.

HSI: Windstream cannot guarantee speeds or uninterrupted, error-free service. Internet speed claims represent maximum network service capability speeds. Actual customer speeds may vary based on factors including simultaneous use of multiple devices, use of other Windstream services, including Kinetic, customer device capabilities, Internet and Network congestion, website traffic, content provider server capacity, customer location, network conditions, and bandwidth we devote to carriage or protocol and network information.

Equipment: Windstream provided receivers are required to view TV. A receiver is required for every TV that needs access. Monthly equipment fees may apply. Gateway and receiver equipment must be returned upon termination and if not, Windstream reserves the right to charge for the equipment. Windstream and the Windstream logo are registered service marks of Windstream Services, LLC. © 2018 Windstream Services, LLC. Additional restrictions may apply.

Windstream Internet + Phone

Windstream: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Credit restrictions may apply. Subject to availability, Windstream Terms and Conditions, and Windstream Acceptable Use Policy.

Details: Must be a new Internet customer who has not received Windstream Internet service within the past 30 days. Must subscribe to select plans to qualify. After 12 months, the standard Internet rate applies. Taxes, fees and surcharges are extra and not included in introductory or standard rate. Additional restrictions may apply.

High-Speed Internet: Windstream cannot guarantee speeds or uninterrupted, error-free service.  Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location.  Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance.  In select areas, includes Internet transport, Internet access, and unlimited incoming calls.  Outbound calls, except for toll free and 911, will be charged at 10 cents/minute.  Operator Service and 411 will be charged at tariffed rates. No features or long-distance carrier rates allowed.

Internet Speed: Monthly fees may apply.  Windstream will provision customer’s location for the fastest speed available, up to 15 Mbps, at the time of order but cannot guarantee speed or uninterrupted, error-free service.

Equipment: Monthly equipment fees may apply. Windstream-provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day.  To obtain advertised speed, connecting a device directly to the modem to provide a wired connection is recommended.  Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

Installation: Plans with speeds 50 Mbps and higher may qualify for free professional installation. Plans with speeds less than 50 Mbps will incur a fee for professional installation.

Unlimited Phone: Must be bundled with select Internet plans. Includes residential voice calls, certain calling features and unlimited residential long distance (see www.windstream.com for examples) within the U.S. and select territories. Calls inconsistent with these terms may void Unlimited Phone and Windstream may charge 10 cents per minute, per call.

© 2018 Windstream Services, LLC. All rights reserved. Windstream is a registered service mark or trademark of Windstream Intellectual Property Services, Inc. and/or its affiliates. All other marks are the property of their respective owners.

Fixed Wireless

High-Speed Internet: Windstream cannot guarantee speeds or uninterrupted, error-free service. Speed availability, capabilities and provisioning vary depending on network, terrain, and environmental conditions, Internet, website, or network congestion, unavailability of radio frequency channels, and customer geographical location.  Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance.

Installation: Plans for service via Fixed Wireless qualify for free professional installation and require installation of a Windstream outdoor antenna.

Online-Only Internet Credit

Details: Must be a new Internet customer who has not received Windstream Internet service within the past 30 days. Customers subscribing to select Internet plans may qualify for a one-time credit of $100 to be applied to the customer’s first month bill. One-time credit is limited to online (Windstream.com) purchases only. Additional restrictions may apply.

$10 Enhanced Upgrade Offer

Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Subject to availability, credit approval, Windstream Terms and Conditions, and Windstream Acceptable Use Policy. $10 upgrade offer includes an upgrade to the Enhanced Speed tier.

High Speed Internet: Windstream cannot guarantee speeds or uninterrupted, error-free service. Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location. Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance.

Enhanced Speed: Windstream will provision customer's location for the fastest speed available, up to 25 Mbps, at the time of order but cannot guarantee speed. Additional $10 fee may apply.

Equipment: Monthly equipment fees may apply. Windstream-provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your High Speed Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day. To obtain advertised speed, connecting a device directly to the modem to provide a wired connection is recommended. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

Installation: Fees will apply for professional installation. Premium plans may qualify for free installation.

$10 Premium Upgrade Offer

Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Subject to availability, credit approval, Windstream Terms and Conditions, and Windstream Acceptable Use Policy. $10 upgrade offer includes an upgrade to the Premium Speed tier.

High Speed Internet: Windstream cannot guarantee speeds or uninterrupted, error-free service. Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location. Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance.

Premium Plans: Monthly fees apply. Windstream will provision customer’s location for the fastest speed available, up to 1 Gbps at the time of order but cannot guarantee speed. For devices connecting via a wireless networking connection, speed capabilities may be impacted by the device’s distance from the modem, interference from other equipment or devices at the location, modem location, types of devices connected, physical obstructions, or time of day.

Equipment: Monthly equipment fees may apply. Windstream-provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your High Speed Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day. To obtain advertised speed, connecting a device directly to the modem to provide a wired connection is recommended. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

Installation: Fees will apply for professional installation. Premium plans may qualify for free installation.

$20 Premium Upgrade Offer

Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Subject to availability, credit approval, Windstream Terms and Conditions, and Windstream Acceptable Use Policy. $20 upgrade offer includes an upgrade to the Premium Speed tier.

High Speed Internet: Windstream cannot guarantee speeds or uninterrupted, error-free service. Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location. Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance.

Premium Plans: Monthly fees apply. Windstream will provision customer’s location for the fastest speed available, up to 1 Gbps at the time of order but cannot guarantee speed. For devices connecting via a wireless networking connection, speed capabilities may be impacted by the device’s distance from the modem, interference from other equipment or devices at the location, modem location, types of devices connected, physical obstructions, or time of day.

Equipment: Monthly equipment fees may apply. Windstream-provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your High Speed Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day. To obtain advertised speed, connecting a device directly to the modem to provide a wired connection is recommended. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

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