Offer Conditions for Windstream Services

1 Month Free Internet:

For Gig customers: Must be a new Internet customer who has not received Kinetic Internet service within the past 30 days. Must subscribe to select plans to qualify. After 1 month, the promotional Kinetic Internet, standard speed upgrade, and modem rates apply. After 12 months, the standard Kinetic Internet rate applies. Taxes, fees and surcharges are extra and not included in promotion or standard rate. Customer location must be Gig addressable to qualify. Additional restrictions may apply.

For Non-Gig customers: Must be a new Internet customer who has not received Kinetic Internet service within the past 30 days. Must subscribe to select plans to qualify. After 1 month, the promotional Kinetic Internet, standard speed upgrade, and modem rates apply. After 12 months, the standard Kinetic Internet rate applies. Taxes, fees and surcharges are extra and not included in introductory or standard rate. Additional restrictions may apply.

3 Months Free Internet:

Must be a new Internet customer who has not received Kinetic Internet service within the past 30 days. Must subscribe to select plans to qualify. After 3 months, the promotional Kinetic Internet, standard speed upgrade, and modem rates apply. After 12 months, the standard Kinetic Internet rate applies. Taxes, fees and surcharges are extra and not included in introductory or standard rate. If service(s) are cancelled within the first six (6) months after installation, your bill credits will be reversed, and you will be charged for the services. Additional restrictions may apply.

$100 Kinetic Visa® prepaid card offer:

$100 Kinetic Visa® prepaid card offer: For call-in orders only and households who qualify for copper internet. Requires Internet purchase. Windstream may rescind offer without notice. Must be a new Internet customer who has not received Windstream Internet service within the past 30 days. Local, State, or Federal government accounts are not eligible. Card is issued by MetaBank®, Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Card valid for up to 6 months; unused funds will forfeit after the valid thru date. Card terms and conditions apply.

Kinetic One offer:

Limited time offer valid for qualified residential customers who are new internet customers and have not received Kinetic by Windstream services within the past 30 days.  Other restrictions may apply.  Service is subject to the Terms and Conditions at Windstream.com/terms.  Actual speeds may vary by address and are not guaranteed and may be provisioned in a range including a minimum and maximum speed.  Kinetic by Windstream will provision the customer’s location for the fastest speed available within the available range, at the time of order.  Applicable activation and installation fees, taxes and surcharges are excluded from this offer and customers will be responsible for payment of such charges.  Kinetic by Windstream-provided equipment, (the Kinetic Wi-Fi Gateway) is capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to your household qualified speed.  Kinetic by Windstream-provided equipment must be returned upon termination of services; if not returned, we reserve the right to charge for the equipment or a $100 fee.

Fiber Promo Offer Conditions

Kinetic by Windstream: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Credit restrictions may apply. Subject to availability, Windstream Terms and Conditions windstream.com/terms, and Windstream Acceptable Use Policy www2.windstream.net/customersupport/usersguide/accept/accept.html.

Offer Conditions

Offer Details: Must be a new Internet customer who has not received Windstream Internet service within the past 30 days. Must subscribe to select plans to qualify. After 12 months, the standard Kinetic Internet rate applies. Taxes, fees and surcharges are extra and not included in introductory or standard rate. Additional restrictions may apply.

3-Month Gig Speed Upgrade Offer: Monthly fees for speed upgrades apply. Customer location must be fiber addressable to qualify. For the first 3 months after upgrade, qualifying Kinetic Fiber Internet customers will receive monthly credits to offset charges for enhanced speed only. Additional fees for bundle additions or voice service will apply. After 3 months, standard rates for the upgraded speed apply.

12-Month Gig Speed Upgrade Offer: Monthly fees for speed upgrades apply. Customer location must be fiber addressable to qualify. For the first 12 months after upgrade, qualifying Kinetic Fiber Internet customers will receive monthly credits to offset charges for enhanced speed only. Additional fees for bundle additions or voice service will apply. After 12 months, standard rates for the upgraded speed apply.

Speed Upgrade Offer: Monthly fees for speed upgrades apply. Customer location must be addressable to qualify. For the first 3 months after upgrade, qualifying Kinetic Internet customers will receive $10 credit for enhanced speed only. Additional fees for bundle additions or voice service will apply. After 3 months, standard rates for the upgraded speed apply.

Online Credit Offer: Must be a new Internet customer who has not received Windstream Internet service within the past 30 days. According to their location, customers subscribing to select Internet plans may qualify for a one-time credit of $100 to be applied to the customer’s first month bill. Offer cannot be combined with other promotions. One-time credit is limited to online Windstream.com purchases only. Additional restrictions may apply

Kinetic Internet: Windstream cannot guarantee speeds or uninterrupted, error-free service. Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location. Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance. In select areas, includes Internet transport, Internet access, and unlimited incoming calls. Outbound calls, except for toll free and 911, will be charged at 10 cents/minute. Operator Service and 411 will be charged at tariffed rates. No features or long-distance carrier rates allowed.

Internet Speed: Monthly fees may apply. Speeds 25 Mbps and above may be provisioned in a range including a minimum and maximum speed. Windstream will provision customer’s location for the fastest speed available within the available range, at the time of order but cannot guarantee speed or uninterrupted, error-free service.

Equipment: Monthly equipment fees may apply. Windstream-provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day. To obtain advertised speed, connecting a device directly to the modem to provide a wired connection is recommended. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

Installation/Activation: Activation charge may apply. Plans with speeds 25 Mbps and higher may qualify for free professional installation. Plans with speeds less than 25 Mbps may incur a fee for professional installation.

Money-Back Guarantee: If customer cancels new Internet service within 30 days after start of service, all service charges and any modem equipment and install charges, if applicable, related to Internet services only, will be refunded. Modem equipment must be returned upon termination and if not, Windstream reserves the right to charge for the modem or a $100 fee.

YouTube TV: Terms & Conditions: Offer only available to customers who are not current YouTube TV subscribers, have not been YouTube TV subscribers nor participated in a YouTube TV trial previously. Promotional value of subscription(s) are non-transferable, not for resale, and not redeemable for cash. Offer available in US markets where YouTube TV service is available. Valid form of payment required at sign-up but will not be charged until the trial period expires. At the end of the trial period, you will be automatically charged the standard subscription price, currently $49.99USD per month. You can cancel your trial at no charge at any time before the trial is over. Offer requires a Google account. Must be 18 years or older. Full terms here: https://www.youtube.com/t/terms_paidservice

Kinetic Internet

Online Credit: Must be a new Internet customer who has not received Windstream Internet service within the past 30 days. According to their location, customers subscribing to select Internet plans may qualify for a one-time credit of $100 or $150 to be applied to the customer’s first month bill. Offer cannot be combined with other promotions. One-time credit is limited to online (Windstream.com) purchases only. Additional restrictions may apply

Kinetic Internet: Windstream cannot guarantee speeds or uninterrupted, error-free service.  Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location.  Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance.  In select areas, includes Internet transport, Internet access, and unlimited incoming calls.  Outbound calls, except for toll free and 911, will be charged at 10 cents/minute.  Operator Service and 411 will be charged at tariffed rates. No features or long-distance carrier rates allowed.

Kinetic Internet Speed: Monthly fees may apply.  Windstream will provision customer’s location for the fastest speed available, 20 Mbps to 100 Mbps at the time of order but cannot guarantee speed or uninterrupted, error-free service.

Equipment: Monthly equipment fees may apply. Windstream-provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day.  To obtain advertised speed, connecting a device directly to the modem to provide a wired connection is recommended.  Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

Installation: Plans with speeds 50 Mbps and higher may qualify for free professional installation. Plans with speeds less than 50 Mbps will incur a fee for professional installation.

Money-Back Guarantee: If customer cancels new Internet service within 30 days after start of service, all service charges and any modem equipment and install charges, if applicable, related to Internet services only, will be refunded.  Modem equipment must be returned upon termination and if not, Windstream reserves the right to charge for the modem or a $100 fee.

Unlimited Phone: Must be bundled with select Internet plans. Includes residential voice calls, certain calling features and unlimited residential long distance within the U.S. and select territories. Calls inconsistent with these terms may void Unlimited Phone and Windstream may charge 10 cents per minute, per call.

Kinetic Internet + Digital TV

Kinetic Internet: Windstream cannot guarantee speeds or uninterrupted, error-free service.  Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location.  Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance.  In select areas, includes Internet transport, Internet access, and unlimited incoming calls.  Outbound calls, except for toll free and 911, will be charged at 10 cents/minute.  Operator Service and 411 will be charged at tariffed rates. No features or long-distance carrier rates allowed.

Kinetic Internet Speed: Monthly fees may apply.  Windstream will provision customer’s location for the fastest speed available, 20 Mbps to 100 Mbps at the time of order but cannot guarantee speed or uninterrupted, error-free service.

Equipment: Monthly equipment fees may apply. Windstream-provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day.  To obtain advertised speed, connecting a device directly to the modem to provide a wired connection is recommended.  Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

Installation: Plans with speeds 50 Mbps and higher may qualify for free professional installation. Plans with speeds less than 50 Mbps will incur a fee for professional installation.

Money-Back Guarantee: If customer cancels new Internet service within 30 days after start of service, all service charges and any modem equipment and install charges, if applicable, related to Internet services only, will be refunded.  Modem equipment must be returned upon termination and if not, Windstream reserves the right to charge for the modem or a $100 fee.

Unlimited Phone: Must be bundled with select Internet plans. Includes residential voice calls, certain calling features and unlimited residential long distance within the U.S. and select territories. Calls inconsistent with these terms may void Unlimited Phone and Windstream may charge 10 cents per minute, per call.

© 2019 Windstream Services, LLC. All rights reserved. Kinetic and Windstream are registered service marks or trademarks of Windstream Intellectual Property Services, Inc. and/or its affiliates. All other marks are the property of their respective owners.

DIRECTV NOW: Compatible device & browser required. Residential customers only. Available in the U.S. only (excludes Puerto Rico and U.S. Virgin Islands). Service renews monthly (currently min. $35/mo.), billed to your payment method on file, until you cancel. Pricing, channels, features, and terms subject to change & may be modified or discontinued at any time without notice. Live Sports: Limited availability. Channels vary by package and billing region. Device may need to be in billing region in order to view. Cancellation: View, modify or cancel at any time at directvnow.com. Once canceled you can access DIRECTV NOW through the remaining monthly period. No refunds or credits for any partial-month periods or unwatched content. GENERAL: Limit 2 concurrent streams per account. AT&T data coverage and service not available everywhere. Programming subject to blackout restrictions. Taxes may apply. See directvnow.com for more details. ©2018 AT&T Intellectual Property. All Rights Reserved. AT&T, Globe logo, DIRECTV, and all other DIRECTV marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.

Windstream Internet + Phone

Fixed Wireless

High-Speed Internet: Windstream cannot guarantee speeds or uninterrupted, error-free service. Speed availability, capabilities and provisioning vary depending on network, terrain, and environmental conditions, Internet, website, or network congestion, unavailability of radio frequency channels, and customer geographical location.  Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance.

Installation: Plans for service via Fixed Wireless qualify for free professional installation and require installation of a Windstream outdoor antenna.

Online-Only Internet Credit

Details: Must be a new Internet customer who has not received Windstream Internet service within the past 30 days. Customers subscribing to select Internet plans may qualify for a one-time credit of $100 to be applied to the customer’s first month bill. One-time credit is limited to online (Windstream.com) purchases only. Additional restrictions may apply.

$10 Enhanced Upgrade Offer

$10 Premium Upgrade Offer

$20 Premium Upgrade Offer

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Receive a $100 Kinetic Visa® prepaid card when you call-in and order* today.

* For call-in orders only. Requires Internet purchase. Local, State, or Federal government accounts are not eligible. Card is issued by MetaBank®, Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Card valid for up to 6 months; unused funds will forfeit after the valid thru date. Card terms and conditions apply.

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