Offer Conditions for Windstream Services

WINDSTREAM: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Subject to availability, credit approval, Windstream Terms and Conditions, and Windstream Acceptable Use Policy.

CURRENT OFFERS

Discounted Gig Speed Fiber for 3mo.:

For 3 months after upgrade, qualifying Kinetic Internet customers will receive credit to offset difference between standard Gig Speed Fiber and Promotional Rate of $39.99/mo. After 3 months, promotional rates of $69.99/mo. Gig Speed Fiber will apply. After 12 months, the then current, standard Kinetic Internet rate will apply. Additional fees for bundle additions or voice service will apply. Customer is responsible for payment of applicable taxes, fees, and surcharges, as these are not included in promotional or standard rates. Additional restrictions may apply.


3 months Free Internet (DSL)

Details: New Kinetic Broadband Internet customers (i.e., you have not received Kinetic Internet service within the past 30 days) will receive a $39.99 credit for 3 months to offset the $39.99 Kinetic Internet Promotional Price with AutoPay (Promotional Price includes $25 in credits against standard price of $64.99). After the initial 3 months, $39.99 Kinetic Internet Promotional Price with AutoPay will apply. After the 12 months, the standard Kinetic Internet rate will apply. AutoPay registration is required to receive $10/mo. credit; register for AutoPay though the Go Kinetic Portal (www.windstream.com/gokinetic) or by calling a service representative at 877-807-9463. Customer will be charged $10.99/mo. equipment rental fee for the gateway (“modem”). Customer is responsible for payment of applicable taxes, fees, and surcharges, as these are not included in promotional or standard rates. Additional restrictions may apply. Installation/Activation: A one-time Activation charge of $60.00 will apply. A one-time Deposit of $65.00 may apply.


Free Whole Home Wi-Fi Set Up:

Whole Home Wi-Fi installation includes installation by Kinetic of Kinetic provided Kinetic Gateway (modem), and Whole Home Wi-Fi Equipment (wi-fi extenders), if required, and connection of wi-fi capable devices within the home to the newly installed wi-fi network.



Whole Home Wi-Fi:

After the first month of service, you will be responsible for payment of the standard $10.99 per month rate for Whole Home Wi-Fi (with up to three (3) Whole Home Wi-Fi Equipment (wi-fi extenders) units included), plus an additional $10.99 per month for each Whole Home Wi-Fi Equipment (wi-fi extender) unit beyond the three (3) included in the base price. Applicable taxes, fees and surcharges are not included with this offer, and you will be responsible for payment of such fees, including those that apply during your first month of service. Additional restrictions may apply.



Kinetic Secure:

Kinetic Secure (Fiber with Premium Tech Support) for $0/mo. for 3 months; customer will see a charge for $14.99/mo. together with an offsetting credit in the same amount, may take a full bill cycle before first credit appears. Must be a new Kinetic customer (i.e., you have not received Kinetic service within the past 30 days) to qualify. After 3 months, the standard Kinetic rate of Kinetic Secure applies of $14.99/mo. Customer is responsible for payment of applicable taxes, fees, and surcharges, as these are not included in promotional or standard rates.



Kinetic Secure:

Kinetic Secure (DSL) for $0/mo. for 3 months; customer will see a charge for $14.99/mo. together with an offsetting credit in the same amount, may take a full bill cycle before first credit appears. Must be a new Kinetic customer (i.e., you have not received Kinetic service within the past 30 days) to qualify. After 3 months, the standard Kinetic rate of Kinetic Secure applies of $14.99/mo. Customer is responsible for payment of applicable taxes, fees, and surcharges, as these are not included in promotional or standard rates.



500Mb at $39.99/mo. for 12 Mo. with Auto Pay:

Promotional rate requires registration for Auto Pay; see details below. For 12 months, qualifying Kinetic Internet customers will receive credit to offset difference between standard 500Mb Speed Fiber and Promotional Rate of $39.99/mo. Additional fees for bundle additions or voice service will apply. After 12 months, the then current, standard Kinetic Internet rate will apply. Customer is responsible for payment of applicable taxes, fees, and surcharges, as these are not included in promotional or standard rates. Additional restrictions may apply. Auto Pay: Register for Auto Pay and Paperless billing through the Go Kinetic Portal or by calling a service representative at 877-807-9463. Once registered, it may take up to 2 billing cycles for the additional credits to appear.



Kinetic Reward Prepaid Mastercard®:

Use your card everywhere Mastercard is accepted in the U.S. Issued by The Bancorp Bank, Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Your use of the prepaid card is governed by the Cardholder Agreement, and some fees may apply. This is not a gift card. Please note that prepaid cards are subject to expiration, so pay close attention to the expiration date of the card.


$10 AutoPay Credit:

Kinetic by Windstream: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Credit restrictions may apply. Subject to availability, Windstream Terms and Conditions, and Windstream Acceptable Use Policy.


Eligibility: Must be a new Kinetic Broadband Internet customer (i.e., you have not received Kinetic Internet service within the past 30 days) to qualify. Advertised price is for 12 months and includes both a promotional credit and a $10 per month AutoPay bill credit. Promotional credit applicable at sign-up; $10 AutoPay credit requires separate enrollment. After enrollment, $10 AutoPay bill credit may take up to two billing cycles to reflect on the bill. To enroll after the point of sale, visit www.windstream.com/gokinetic or by calling a service representative at 877-807-9463. Customers that do not wish to enroll in AutoPay will not receive additional $10 bill credit.


Details: After 12 months, the then current standard Kinetic Internet rate will apply. Customer is responsible for payment of applicable taxes, fees, and surcharges, as these are not included in promotional or standard rates. Additional restrictions may apply.

Kinetic Internet: Kinetic cannot guarantee upload or download speeds or uninterrupted, error-free service. Speed availability, capabilities, and provisioning vary depending on several factors: network and terrain conditions; Internet, website, or network congestion; effect of wi-fi use; number of concurrent users; device limitations; and customer location. Speeds 25 Mbps and above may be provisioned in a range including a minimum and maximum speed. Kinetic will provision customer’s location for the fastest speed within the available range, but may be less than the maximum.

Equipment: Monthly equipment fees may apply. Kinetic-provided modems are capable of in-home wireless networking but connected devices may experience speeds slower than advertised or referenced in your Internet plan. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

Installation/Activation: An Internet Activation fee may apply. Professional Installation may be covered under this fee. ©2023 Windstream Intellectual Property Services, LLC. All rights reserved. Kinetic and Windstream are registered service marks or trademarks of Windstream Intellectual Property Services, LLC. All other marks are the property of their respective owners.


12-Month Gig Speed Upgrade Offer:

Eligibility may vary. Must subscribe to select plans to qualify. Monthly fees for speed upgrades may apply. Customer location must be fiber addressable to qualify. For the first 12 months after upgrade, qualifying Kinetic Fiber Internet customers will receive monthly credits to offset charges for enhanced speed only. Additional fees for bundle additions or voice service will apply. After 12 months, standard rates for the upgraded speed apply.


Extended Copper Drop $750 Installation Fee:

To provide broadband service at certain addresses, additional construction is required to extend and bury the copper line to the home (referred to as an extended buried copper drop). Customers will be notified at the point of sale if applicable to their address. Due to the construction distance required, it is our policy to obtain a non-refundable extended installation fee of $750 to assist with the costs associated with the extended construction. This fee must be paid in full prior to any work taking place.

A member of our team will contact you within 1 to 2 business days to take the $750 payment. If you decide within this time frame you would no longer like to move forward, you may cancel the order at that time at no charge. If the $750 payment is made, this advanced payment will appear as a credit on your first month’s bill.

After the $750 payment is made, installation will be scheduled. You may cancel your installation 3 business days prior to the construction date communicated to you at the time of payment. If you cancel your services within the defined timeframe, or we cannot install your services for some reason, then we may refund the advanced payment. Once work has begun, Windstream will not refund any advanced payments made.


EXPIRED OFFERS

Teacher/Student Waived Activation Offer Eligibility:

Offer available to teachers, families with students living at home, and/or college students not living at home. Must be a new Kinetic Broadband Internet customer (i.e. you have not received Kinetic Internet service within the past 30 days) to qualify.

$200 Kinetic Visa® Prepaid Card Offer:

$200 Kinetic Visa® Prepaid Card Offer: Must be a new Internet customer who has not received Kinetic by Windstream Internet service within the past 30 days. Local, State or Federal government accounts are not eligible. Card is issued by Pathward, N.A., Member FDIC, pursuant to a license from Visa U.S.A Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Card valid for up to 6 months; unused funds will forfeit after the valid thru date. Card terms and conditions apply.

$100 Kinetic Visa® Prepaid Card Offer:

Must be a new Internet customer who has not received Kinetic by Windstream Internet service within the past 30 days. Local, State or Federal government accounts are not eligible. Card is issued by Pathward, N.A., Member FDIC, pursuant to a license from Visa U.S.A Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Card valid for up to 6 months; unused funds will forfeit after the valid thru date. Card terms and conditions apply.


Kinetic Customer $10 Health Checkup Credit: Limited-time, in-market, non-transferable offer for current Kinetic by Windstream residential customers. One credit per customer per year and cannot be combined with other offers. Credit restrictions may apply. Subject to availability and Windstream Terms & Conditions. Credit may be applied toward monthly internet services or modem equipment fees. Customers are responsible for the payment of any one-time or monthly charges not covered by the credit. Windstream cannot guarantee speeds or uninterrupted, error-free service. Not all customers will quality for credit, see representative for details. Offer valid through 12/30/2022.

$5 AutoPay Credit


Kinetic by Windstream: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Credit restrictions may apply. Subject to availability, Windstream Terms and Conditions, and Windstream Acceptable Use Policy.

Eligibility: Must be a new Kinetic Broadband Internet customer (i.e., you have not received Kinetic Internet service within the past 30 days) to qualify. Advertised price is for 12 months and includes both a promotional credit and a $5 per month AutoPay bill credit. Promotional credit applicable at sign-up; $5 AutoPay credit requires separate enrollment. After enrollment, $5 AutoPay bill credit may take up to two billing cycles to reflect on the bill. To enroll after the point of sale, visit www.windstream.com/gokinetic or by calling a service representative at 877-807-9463. Customers that do not wish to enroll in AutoPay will not receive additional $5 bill credit. -- Offer expired 1/26/23.


Details: After 12 months, the standard Kinetic Internet rate applies. Customer is responsible for payment of applicable taxes, fees, and surcharges, as these are not included in promotional or standard rates. Additional restrictions may apply.

Kinetic Internet: Kinetic cannot guarantee upload or download speeds or uninterrupted, error-free service. Speed availability, capabilities, and provisioning vary depending on several factors: network and terrain conditions; Internet, website, or network congestion; effect of wi-fi use; number of concurrent users; device limitations; and customer location. Speeds 25 Mbps and above may be provisioned in a range including a minimum and maximum speed. Kinetic will provision customer’s location for the fastest speed within the available range, but may be less than the maximum.


Equipment: Monthly equipment fees may apply. Kinetic-provided modems are capable of in-home wireless networking but connected devices may experience speeds slower than advertised or referenced in your Internet plan. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.


Installation/Activation: An Internet Activation fee may apply. Professional Installation may be covered under this fee. ©2022 Windstream Intellectual Property Services, LLC. All rights reserved. Kinetic and Windstream are registered service marks or trademarks of Windstream Intellectual Property Services, LLC. All other marks are the property of their respective owners.


1 Month Free Internet:

For Gig customers: Must be a new Internet customer who has not received Kinetic Internet service within the past 30 days. Must subscribe to select plans to qualify. After 1 month, the promotional Kinetic Internet, standard speed upgrade, and modem rates apply. After 12 months, the standard Kinetic Internet rate applies. Taxes, fees and surcharges are extra and not included in promotion or standard rate. Customer location must be Gig addressable to qualify. Additional restrictions may apply. -- Offer expired 1/3/22.


For Non-Gig customers: Must be a new Internet customer who has not received Kinetic Internet service within the past 30 days. Must subscribe to select plans to qualify. After 1 month, the promotional Kinetic Internet, standard speed upgrade, and modem rates apply. After 12 months, the standard Kinetic Internet rate applies. Taxes, fees and surcharges are extra and not included in introductory or standard rate. Additional restrictions may apply. -- Offer expired 1/3/22.


3 Months Free Internet with AutoPay and Paperless Billing:

Eligibility: Must be a new Kinetic Broadband Internet customer (i.e., you have not received Kinetic Internet service within the past 30 days) to qualify. 1 month credit will be applied to your first invoice. To receive credit for 2 additional months, you must within 21 days of installation, register for Auto Pay and Paperless billing through the Go Kinetic Portal or by calling a service representative at 877-807-9463. Failure to register waives credit for those 2 additional months. Once registered, it may take up to 2 billing cycles for the additional credits to appear.


Details: Must be a new Kinetic Broadband Internet customer (i.e., you have not received Kinetic Internet service within the past 30 days) to qualify. After the 3 months free promotion, the promotional Kinetic Internet rates, standard speed upgrade rates, and modem rates apply. After the initial 12 months, the standard Kinetic Internet rate applies. Customer is responsible for payment of applicable taxes, fees, and surcharges, as these are not included in promotional or standard rates. If service(s) are terminated within six (6) months of installation, your bill credits will be reversed, and you will be charged for the services received. Additional restrictions may apply. -- Offer expired 9/30/22.


3 meses de Internet gratis con el sistema de pago automático (Autopay) y facturación electrónica:


Elegibilidad: Debe ser un nuevo cliente de Internet de Banda Ancha de Kinetic (es decir, no haber recibido el servicio de Internet de Kinetic en los últimos 30 días) para calificar. El crédito de 1 mes se aplicará a su primera factura. Para recibir el crédito de 2 meses adicionales, debe registrarse en el plazo de 21 días desde la instalación para el pago automático y la facturación digital a través del portal Go Kinetic [www.windstream.com/gokinetic] o llamando a un representante del servicio al 877-807-9463. Si no se registra, se pierde el crédito para esos 2 meses adicionales. Una vez registrado, los créditos adicionales pueden tardar hasta 2 ciclos de facturación en aparecer.

Detalles: Debe ser un nuevo cliente de Internet Kinetic de banda ancha (es decir, no haber recibido el servicio de Internet Kinetic en los últimos 30 días) para calificar. Después de la promoción gratuita de 3 meses, se aplican las tarifas promocionales de Internet Kinetic, las tarifas de actualización de velocidad estándar y las tarifas de módem. Después de los 12 meses iniciales, se aplica la tarifa estándar de Internet Kinetic. El Cliente es responsable del pago de los impuestos, tarifas y recargos aplicables, ya que estos no están incluidos en las tarifas promocionales o estándar. Si los servicios se cancelan dentro de los seis (6) meses posteriores a la instalación, los créditos de su factura se revertirán y se le cobrará por los servicios recibidos. Pueden aplicarse restricciones adicionales. -- La oferta expiró el 30/09/22.


3 Months Free Internet:

Must be a new Internet customer who has not received Kinetic Internet service within the past 30 days. Must subscribe to select plans to qualify. After 3 months, the promotional Kinetic Internet, standard speed upgrade, and modem rates apply. After 12 months, the standard Kinetic Internet rate applies. Taxes, fees and surcharges are extra and not included in introductory or standard rate. If service(s) are cancelled within the first six (6) months after installation, your bill credits will be reversed, and you will be charged for the services. Additional restrictions may apply.-- Offer expired 6/4/22.


Free Speed Upgrade

Details: Must be a new Internet customer (not received Kinetic Internet service within the past 30 days). Must subscribe to a Kinetic broadband plan to qualify. After 12 months, the standard Kinetic Internet rate applies. Customer is responsible for payment of applicable taxes, fees, and surcharges, as these are not included in promotional or standard rates. Additional restrictions may apply. -- Offer expired 9/30/22.


Free Speed Offer: Monthly fees for speed upgrades apply. For 3 months after upgrade, qualifying Kinetic Internet customers will receive credit to offset difference in charges for enhanced speed only. Additional fees for bundle additions or voice service will apply. After 3 months, standard rates for the upgraded speed apply.-- Offer expired 6/4/22.


Actualización de velocidad gratuita:

Detalles: Debe ser un cliente nuevo de Internet (es decir, no haber recibido el servicio de Internet Kinetic en los últimos 30 días). Debe suscribirse a un plan de banda ancha Kinetic para calificar. Después de 12 meses, se aplicarán las tarifas estándar de Internet Kinetic. El Cliente es responsable del pago de los impuestos, tarifas y recargos aplicables, ya que estos no están incluidos en las tarifas promocionales o estándar. Pueden aplicarse restricciones adicionales. -- La oferta expiró el 30/09/22.


Oferta de Velocidad Gratis: se aplicarán cargos mensuales por incrementos de velocidad. Durante 3 meses después del incremento, los clientes que hayan calificado recibirán un crédito para compensar la diferencia de costos por el incremento de velocidad solamente. Se aplicarán otros cargos por adiciones a los paquetes de servicios o servicios de voz. -- La oferta expiró el 30/09/22.


Kinetic One Offer

Kinetic One offer: Limited time offer valid for qualified residential customers who are new internet customers and have not received Kinetic by Windstream services within the past 30 days. Other restrictions may apply. Service is subject to the Terms and Conditions at Windstream.com/terms. Actual speeds may vary by address and are not guaranteed and may be provisioned in a range including a minimum and maximum speed. Kinetic by Windstream will provision the customer’s location for the fastest speed available within the available range, at the time of order. Applicable activation and installation fees, taxes and surcharges are excluded from this offer and customers will be responsible for payment of such charges. Kinetic by Windstream-provided equipment, (the Kinetic Wi-Fi Gateway) is capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to your household qualified speed. Kinetic by Windstream-provided equipment must be returned upon termination of services; if not returned, we reserve the right to charge for the equipment or a $100 fee. -- Offer expired 9/30/22.


Fiber Promo Offer Conditions

Kinetic by Windstream: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Credit restrictions may apply. Subject to availability, Windstream Terms and Conditions, and Windstream Acceptable Use Policy.

Offer Details: Must be a new Internet customer who has not received Windstream Internet service within the past 30 days. Must subscribe to select plans to qualify. After 12 months, the standard Kinetic Internet rate applies. Taxes, fees and surcharges are extra and not included in introductory or standard rate. Additional restrictions may apply. Eligibility may vary. Must subscribe to select plans to qualify.


3-Month Gig Speed Upgrade Offer: Monthly fees for speed upgrades apply. Customer location must be fiber addressable to qualify. For the first 3 months after upgrade, qualifying Kinetic Fiber Internet customers will receive monthly credits to offset charges for enhanced speed only. Additional fees for bundle additions or voice service will apply. After 3 months, standard rates for the upgraded speed apply. -- Offer expired 9/30/22.


Speed Upgrade Offer: Monthly fees for speed upgrades apply. Customer location must be addressable to qualify. For the first 3 months after upgrade, qualifying Kinetic Internet customers will receive $10 credit for enhanced speed only. Additional fees for bundle additions or voice service will apply. After 3 months, standard rates for the upgraded speed apply. -- Offer expired 9/30/22.


Online Credit Offer: Must be a new Internet customer who has not received Windstream Internet service within the past 30 days. According to their location, customers subscribing to select Internet plans may qualify for a one-time credit of $100 to be applied to the customer’s first month bill. Offer cannot be combined with other promotions. One-time credit is limited to online Windstream.com purchases only. Additional restrictions may apply. -- Offer expired 9/30/22.


Kinetic Internet: Windstream cannot guarantee speeds or uninterrupted, error-free service. Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location. Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance. In select areas, includes Internet transport, Internet access, and unlimited incoming calls. Outbound calls, except for toll free and 911, will be charged at 10 cents/minute. Operator Service and 411 will be charged at tariffed rates. No features or long-distance carrier rates allowed.

Internet Speed: Monthly fees may apply. Speeds 25 Mbps and above may be provisioned in a range including a minimum and maximum speed. Windstream will provision customer’s location for the fastest speed available within the available range, at the time of order but cannot guarantee speed or uninterrupted, error-free service.

Equipment: Monthly equipment fees may apply. Windstream-provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day. To obtain advertised speed, connecting a device directly to the modem to provide a wired connection is recommended. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

Installation/Activation: Activation charge may apply. Plans with speeds 25 Mbps and higher may qualify for free professional installation. Plans with speeds less than 25 Mbps may incur a fee for professional installation. An Internet Activation fee may apply. Professional Installation may be covered under this fee.

Money-Back Guarantee: If customer cancels new Internet service within 30 days after start of service, all service charges and any modem equipment and install charges, if applicable, related to Internet services only, will be refunded. Modem equipment must be returned upon termination and if not, Windstream reserves the right to charge for the modem or a $100 fee.

Kinetic Internet


Online Credit: Must be a new Internet customer who has not received Windstream Internet service within the past 30 days. According to their location, customers subscribing to select Internet plans may qualify for a one-time credit of $100 or $150 to be applied to the customer’s first month bill. Offer cannot be combined with other promotions. One-time credit is limited to online (Windstream.com) purchases only. Additional restrictions may apply. -- Offer expired 9/30/22.


Kinetic Internet: Kinetic cannot guarantee upload or download speeds or uninterrupted, error-free service. Speed availability, capabilities, and provisioning vary depending on several factors: network and terrain conditions; Internet, website, or network congestion; effect of wi-fi use; number of concurrent users; device limitations; and customer location. Speeds 25 Mbps and above may be provisioned in a range including a minimum and maximum speed. Kinetic will provision customer’s location for the fastest speed within the available range, but may be less than the maximum.


Kinetic Internet Speed: Monthly fees may apply. Speeds 25 Mbps and above may be provisioned in a range including a minimum and maximum speed. Windstream will provision customer’s location for the fastest speed available within the available range, at the time of order but cannot guarantee speed or uninterrupted, error-free service.

Equipment: Monthly equipment fees may apply. Windstream-provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day. To obtain advertised speed, connecting a device directly to the modem to provide a wired connection is recommended. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

Installation/Activation: An Internet Activation fee may apply. Professional Installation may be covered under this fee.

Money-Back Guarantee: If customer cancels new Internet service within 30 days after start of service, all service charges and any modem equipment and install charges, if applicable, related to Internet services only, will be refunded. Modem equipment must be returned upon termination and if not, Windstream reserves the right to charge for the modem or a $100 fee.

Unlimited Phone: Must be bundled with select Internet plans. Includes residential voice calls, certain calling features and unlimited residential long distance within the U.S. and select territories. Calls inconsistent with these terms may void Unlimited Phone and Windstream may charge 10 cents per minute, per call.

Windstream Internet + Phone


Windstream: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Credit restrictions may apply. Subject to availability, Windstream Terms and Conditions, and Windstream Acceptable Use Policy.

Details: Must be a new Internet customer who has not received Windstream Internet service within the past 30 days. Must subscribe to select plans to qualify. After 12 months, the standard Internet rate applies. Taxes, fees and surcharges are extra and not included in introductory or standard rate. Additional restrictions may apply.

High-Speed Internet: Windstream cannot guarantee speeds or uninterrupted, error-free service. Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location. Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance. In select areas, includes Internet transport, Internet access, and unlimited incoming calls. Outbound calls, except for toll free and 911, will be charged at 10 cents/minute. Operator Service and 411 will be charged at tariffed rates. No features or long-distance carrier rates allowed.

Internet Speed: Monthly fees may apply. Windstream will provision customer’s location for the fastest speed available, up to 15 Mbps, at the time of order but cannot guarantee speed or uninterrupted, error-free service.

Equipment: Monthly equipment fees may apply. Windstream-provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day. To obtain advertised speed, connecting a device directly to the modem to provide a wired connection is recommended. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

Installation/Activation: An Internet Activation fee may apply. Professional Installation may be covered under this fee.

Unlimited Phone: Must be bundled with select Internet plans. Includes residential voice calls, certain calling features and unlimited residential long distance (see www.windstream.com for examples) within the U.S. and select territories. Calls inconsistent with these terms may void Unlimited Phone and Windstream may charge 10 cents per minute, per call.


© 2018 Windstream Services, LLC. All rights reserved. Windstream is a registered service mark or trademark of Windstream Intellectual Property Services, Inc. and/or its affiliates. All other marks are the property of their respective owners.

Fixed Wireless


High-Speed Internet: Windstream cannot guarantee speeds or uninterrupted, error-free service. Speed availability, capabilities and provisioning vary depending on network, terrain, and environmental conditions, Internet, website, or network congestion, unavailability of radio frequency channels, and customer geographical location. Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance.


Installation/Activation: An Internet Activation fee may apply. Professional Installation may be covered under this fee.


Online-Only Internet Credit


Details: Must be a new Internet customer who has not received Windstream Internet service within the past 30 days. Customers subscribing to select Internet plans may qualify for a one-time credit of $100 to be applied to the customer’s first month bill. One-time credit is limited to online (Windstream.com) purchases only. Additional restrictions may apply. -- Offer expired 9/30/22.


$10 Enhanced Upgrade Offer

Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Subject to availability, credit approval, Windstream Terms and Conditions, and Windstream Acceptable Use Policy. $10 upgrade offer includes an upgrade to the Enhanced Speed tier. -- Offer No Longer Available.


High Speed Internet: Windstream cannot guarantee speeds or uninterrupted, error-free service. Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location. Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance.

Enhanced Speed: Windstream will provision customer's location for the fastest speed available, up to 25 Mbps, at the time of order but cannot guarantee speed. Additional $10 fee may apply.

Equipment: Monthly equipment fees may apply. Windstream-provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your High Speed Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day. To obtain advertised speed, connecting a device directly to the modem to provide a wired connection is recommended. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.


Installation/Activation: An Internet Activation fee may apply. Professional Installation may be covered under this fee.


$10 Premium Upgrade Offer

Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Subject to availability, credit approval, Windstream Terms and Conditions, and Windstream Acceptable Use Policy. $10 upgrade offer includes an upgrade to the Premium Speed tier. -- Offer No Longer Available.


High Speed Internet: Windstream cannot guarantee speeds or uninterrupted, error-free service. Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location. Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance.

Premium Plans: Monthly fees apply. Windstream will provision customer’s location for the fastest speed available, up to 1 Gbps at the time of order but cannot guarantee speed. For devices connecting via a wireless networking connection, speed capabilities may be impacted by the device’s distance from the modem, interference from other equipment or devices at the location, modem location, types of devices connected, physical obstructions, or time of day.


Equipment: Monthly equipment fees may apply. Windstream-provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your High Speed Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day. To obtain advertised speed, connecting a device directly to the modem to provide a wired connection is recommended. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

Installation/Activation: An Internet Activation fee may apply. Professional Installation may be covered under this fee.


$20 Premium Upgrade Offer

Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Subject to availability, credit approval, Windstream Terms and Conditions, and Windstream Acceptable Use Policy. $20 upgrade offer includes an upgrade to the Premium Speed tier. -- Offer No Longer Available.


High Speed Internet: Windstream cannot guarantee speeds or uninterrupted, error-free service. Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location. Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance.


Premium Plans: Monthly fees apply. Windstream will provision customer’s location for the fastest speed available, up to 1 Gbps at the time of order but cannot guarantee speed. For devices connecting via a wireless networking connection, speed capabilities may be impacted by the device’s distance from the modem, interference from other equipment or devices at the location, modem location, types of devices connected, physical obstructions, or time of day.


Equipment: Monthly equipment fees may apply. Windstream-provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your High Speed Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day. To obtain advertised speed, connecting a device directly to the modem to provide a wired connection is recommended. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

DISCLAIMERS

Kinetic by Windstream: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Credit restrictions may apply. Subject to availability, Windstream Terms and Conditions, and Windstream Acceptable Use Policy.

Kinetic Internet: Kinetic cannot guarantee upload or download speeds or uninterrupted, error-free service. Speed availability, capabilities, and provisioning vary depending on several factors: network and terrain conditions; Internet, website, or network congestion; effect of wi-fi use; number of concurrent users; device limitations; and customer location. Speeds 25 Mbps and above may be provisioned in a range including a minimum and maximum speed. Kinetic will provision customer’s location for the fastest speed within the available range but may be less than the maximum.

99.9% Network Reliability: Kinetic Network Reliability based upon 2022 and 2023 Year-to-Date average monthly service availability scores as measured by the Windstream Network Operations Center using the formula Available Customer Hours divided by Total Customer Hours (Available Customer Hours plus Customer Outage Hours). Customer Outage Hours does not include planned maintenance, emergency events (hurricanes, winter storms, mass flooding, etc.)

Kinetic Gig Speed Fiber has up to 1,000 Mbps upload speed, which is 5X faster than the best advertised cable internet speed, which has 200 Mbps upload speed.

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