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    As a new Kinetic customer, enjoy 90 days of complimentary Premium Technical Support, available 24/7 from our PTS experts!

    Two ways to connect:

    - Chat with us through Support in the Go Kinetic app.

    - Call us at 1-800-347-1991 (select Option 1, then Option 4).

    Chat via Go Kinetic Support

    Stay connected. Stay protected.

    Get help when you need it with 24/7 Premium Technical Support for connectivity issues, device setup, virus removal, and more. Our tech experts will resolve problems remotely ─ through your internet connection or over the phone ─ to avoid having to schedule a technician to come to your home. 

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    Device Connectivity

    Don’t let connectivity issues keep you from getting the most out of your Kinetic internet service. 

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    Trouble connecting?
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    Network speed issues?
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    Weak Wi-Fi Signal?
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    Email Issue​s

    Restore and recover your email account to ensure you never miss another important message.

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    Inbox not refreshing?
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    Undeliverable messages?
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    Missing attachments?
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    Application Support​

    Troubleshoot your favorite applications to make sure they’re working and updating properly.

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    New apps not loading?
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    Unable to sync apps?
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    Apps quitting unexpectedly?
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    Network Configuration​

    Make sure your Wi-Fi network is set up properly to work with every Smart Device in your home.

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    IP and DNS conflicts?
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    Printer won’t connect?
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    Firewall issues?
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    Virus & Malware Removal​

    Get your computer running safely and smoothly again if it gets infected by cybercriminal activity.

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    System crashing regularly?
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    Slow loading times?
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    Repeated error messages?

    Total Protection with Kinetic Secure

    Premium Technical Support is part of the Kinetic Secure suite of solutions designed to safeguard your family’s online activities from cyber threats, inappropriate content, and other potential risks.
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    ID Monitoring

    Protect against unauthorized use of your personal data and identity.

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    Password Vault

    Safely store all your passwords in a secure digital location.

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    Privacy VPN

    Browse with confidence knowing your privacy stays protected.

    Add Kinetic Secure to keep Premium Technical Support and gain peace of mind with these extensive safety features.

    Get Secure
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    Sign up for the latest deals, product news, updates to our expanding network, and more.

    By submitting your email address, you agree to receive future emails from Kinetic by Windstream. We'll email you offers and promotions about Kinetic products and services.

    DSL Promo Price: Customer will receive highest bandwidth DSL service that Kinetic can then provide at the address for $44.99/mo. for twelve (12) months with AutoPay; customer will see a line-item charge for DSL at $59.99/mo., a $5.00/mo. AutoPay credit, and a $10.00/mo. Promo Credit on their bill each month. Register for AutoPay though the Go Kinetic Portal[www.windstream.com/gokinetic] or by calling a service representative at 877-807-9463. If customer is not registered for AutoPay, customer will be charged $49.99/mo. without the AutoPay credit. After the advertised rate period, DSL service will be charged the then current DSL rate for continued service and future rate increases may be applied. Customer may cancel at any time. Home Phone service not included in price. Customer is responsible for payment of applicable taxes, fees, and surcharges, as these are not included in promotional or standard rates. Additional restrictions may apply.

    Kinetic by Windstream: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Credit restrictions may apply. Subject to availability, Windstream Terms and Conditions, and Windstream Acceptable Use Policy.

    Kinetic Internet: Kinetic cannot guarantee upload or download speeds or uninterrupted, error-free service. Speed availability, capabilities, and provisioning vary depending on several factors: network and terrain conditions; Internet, website, or network congestion; effect of wi-fi use; number of concurrent users; device limitations; and customer location. Speeds 25 Mbps and above may be provisioned in a range including a minimum and maximum speed. Kinetic will provision customer’s location for the fastest speed within the available range, but may be less than the maximum.

    Kinetic Gig Speed Fiber: Kinetic Gig Speed Fiber has up to 1 Gig upload speed, which is more than 25x faster upload speed than the best advertised 1 Gig cable internet speed, which has 30-35 Mbps upload speed as of June 2024.

    99.9% Network Reliability: Kinetic Network Reliability based on monthly service availability scores from March 2023 to March 2024 as measured by the Windstream Network Operations Center using the formula Available Customer Hours divided by Total Customer Hours (Available Customer Hours plus Customer Outage Hours). Customer Outage Hours does not include planned maintenance, emergency events (hurricanes, winter storms, mass flooding, etc.)

    Equipment: Monthly equipment fees may apply. Kinetic-provided modems are capable of in-home wireless networking but connected devices may experience speeds slower than advertised or referenced in your Internet plan. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

    Whole Home Wi-Fi Set Up: Whole Home Wi-Fi installation involves Kinetic connect the Kinetic Gateway (modem), Wi-Fi extenders (as needed), & Wi-Fi capable devices to the home's network.

    Whole Home Wi-Fi: After the first month, the standard rate for Kinetic Wi-Fi Gateway is $10.99/month. Kinetic Fiber customers may receive up to 3 Kinetic Wi-Fi Extenders for $4.99/month. Kinetic DSL customers may receive up to 3 Kinetic Wi-Fi $10.99/month. Each additional Kinetic Wi-Fi Extender is $10.99/month. Taxes, fees, and surcharges are applicable. Other restrictions may apply. An Internet Activation fee and a Professional Installation fee may apply. At the time of installation, Kinetic Wi-Fi Gateway will be configured to provided the fastest connection then available; individual device connections speeds will vary due to a number of factors including, but not limited to; number of concurrent users and device limitations.

    *Reward Card Offer: Value of Reward Card varies based on broadband speed selected; not all broadband speeds qualify for a Reward Card: $100 for 1 Gig Service, and $200 for 2 Gig and up Service.

    Kinetic Reward Prepaid Mastercard: After eligibility has been confirmed by Kinetic, which is determined in Kinetic's sole discretion, customers will receive a redemption email and can choose immediate electronic delivery or a physical card by mail. If physical card delivery is selected, a $3 shipping and handling fee will be deducted from the amount of the card and the card will ship within 5-7 business days. There is a maximum of one prepaid card per household. Use your card anywhere Mastercard is accepted in the U.S. This card is issued by The Bancorp Bank, N.A., pursuant to license by Mastercard International. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. The Bancorp Bank, N.A.; Member FDIC. This is not a gift card. This card is issued for loyalty, award or promotional purposes.

    Installation/Activation: An Internet Activation fee may apply. Professional Installation may be covered under this fee.

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