Kinetic Rewards - FAQs

• How do I qualify for the Kinetic Reward Prepaid Mastercard?

  
  To qualify for the Kinetic Reward Prepaid Mastercard, adhere to these criteria: 

  • Installation Milestone: Ensure that your Kinetic Internet service has been successfully installed and remains active for at least 45 days. This period allows Kinetic to confirm that your service is up and running smoothly. 

  • Account Standing: After the installation, your first bill must be paid in full, ensuring your account is in good standing without any outstanding dues.  

  • Reward Card Limit: Remember, the offer is limited to one reward card per household.  

• How and when will I receive my Kinetic Reward Prepaid Mastercard?

  
  Upon meeting the qualifications, here's how you'll receive your Mastercard: 

  • Email Delivery: The Kinetic Reward Prepaid Mastercard redemption email will be sent to the email address you provided during the order placement process. This digital delivery ensures a fast and secure way to access your reward. 

• Can I choose a physical Kinetic Reward Prepaid Mastercard Card instead of a digital one?

  
  Yes, you have flexibility in how you receive your reward: 

  • Physical Card Option: Upon receiving the redemption email, you'll have the option to choose between an electronic delivery of the Kinetic Reward Card or a physical card. If you opt for the physical Kinetic Reward Card, it's important to note two things: 

  • Fee: A $3 shipping and handling fee will be deducted from the total balance of your reward.  

  • Delivery Time: After choosing the physical card option and confirming your delivery address, expect the card to be delivered within 5-10 business days.  

  • Address Confirmation: During the redemption process, you'll need to confirm the delivery address for the physical card. This ensures the card is sent to the correct location. 

• What happens if I don’t qualify for the Kinetic Reward Prepaid Mastercard?

  
  Ineligibility Scenario: 

  • Non-Delivery of Reward: If you fail to meet the qualifying conditions, the reward card will not be issued, and you will be ineligible for this specific offer.  

• What should I do if I haven't received my reward card or if I'm having trouble with redemption?

  
  Troubleshooting Steps: 

  • Verification: First, verify that your account is in good standing and that your service has been active for over 45 days. 

  • Account Details: Ensure that Go Kinetic has your correct and current email address on file, as this could affect the delivery of your digital reward. 

  Customer Service Assistance: 

  • Go Kinetic Chat: Use the chat feature in Go Kinetic for immediate assistance. From here, we can automatically resend your reward or connect you with a live agent for further assistance. Access Go Kinetic here. 

  • Phone Support: Alternatively, you can call Kinetic Customer Service at 800.347.1991 for any inquiries or assistance related to your reward card or redemption process.