We’re upgrading your account to add an enhanced level of security.

Your help is required to finish the process.

Your online security is very important to us. That’s why we’re improving your email with new security measures designed to protect against potential digital threats. ​

As a part of this process, we ask that you please reset your windstream.net password. This will help prevent unauthorized access and keep your personal data secure. We want to assure you that this is to keep your windstream.net emails secure and is not a phishing attempt. 

Your questions, answered.

  • To change your email username or password:

    1. Login to GoKinetic

    2. Click on View and Manage Email

    3. Select Forgot Your Password or Need to Reset It?

    4. Follow the prompts on the screen to create a new password ​

    OR

    Go directly to windstream.net click email on the top right of the menu bar and follow the prompts on the screen to reset your password.

  • Accounts that are inactive (without any Webmail, POP or IMAP activity for 180 days) will move to inactive status after 180 days and not be accessible to the end user. To resolve this, chat with us in the Go Kinetic Portal.

    Note: To recover your password, you must have first completed the security questions associated with your account.

    To reset your email password, go directly to Manage My Account and skip to step 4 or:

    1. Login to Go Kinetic

    2. Click on View and Manage Email

    3. Select Forgot Your Password or Need to Reset It? Or Email Identity Dashboard

    4. Follow the prompts on the screen to create a new password

    OR

    Go directly to windstream.net click email on the top right of the menu bar and follow the prompts on the screen to reset your password.

  • Already have a windstream.net account?:

    You can check your windstream.net emails in the below ways:

    1. Go to www.windstream.net and click email on the top right of the menu bar.

    2. Use an email application on a smart phone.

    3. Use an email client on a computer.

    OR

    Log in to Go Kinetic, Other Services, View and Manage Email

    Wanting to set up a new .net email account?:

    - If you do not already have a windstream.net email account, we are no longer creating new windstream.net email addresses at this time.

    - You can always set up an email account at no cost to you with other platforms like gmail or yahoo.com.

  • - Our commitment to providing you with the best possible experience means constantly evaluating our offerings.

    - Kinetic at Windstream will no longer be offering the ability for new windstream.net email boxes to be created at this time.

    - Although we are not offering customer the ability to create a windstream.net email you can always set up an email account at no cost with gmail.com / yahoo.com / outlook.com etc

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By submitting your email address, you agree to receive future emails from Kinetic by Windstream. We'll email you offers and promotions about Kinetic products and services.

DSL Promo Price: Customer will receive highest bandwidth DSL service that Kinetic can then provide at the address for $44.99/mo. for twelve (12) months with AutoPay; customer will see a line-item charge for DSL at $59.99/mo., a $5.00/mo. AutoPay credit, and a $10.00/mo. Promo Credit on their bill each month. Register for AutoPay though the Go Kinetic Portal[www.windstream.com/gokinetic] or by calling a service representative at 877-807-9463. If customer is not registered for AutoPay, customer will be charged $49.99/mo. without the AutoPay credit. After the advertised rate period, DSL service will be charged the then current DSL rate for continued service and future rate increases may be applied. Customer may cancel at any time. Home Phone service not included in price. Customer is responsible for payment of applicable taxes, fees, and surcharges, as these are not included in promotional or standard rates. Additional restrictions may apply.

Kinetic by Windstream: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Credit restrictions may apply. Subject to availability, Windstream Terms and Conditions, and Windstream Acceptable Use Policy.

Kinetic Internet: Kinetic cannot guarantee upload or download speeds or uninterrupted, error-free service. Speed availability, capabilities, and provisioning vary depending on several factors: network and terrain conditions; Internet, website, or network congestion; effect of wi-fi use; number of concurrent users; device limitations; and customer location. Speeds 25 Mbps and above may be provisioned in a range including a minimum and maximum speed. Kinetic will provision customer’s location for the fastest speed within the available range, but may be less than the maximum.

Kinetic Gig Speed Fiber: Kinetic Gig Speed Fiber has up to 1 Gig upload speed, which is more than 25x faster upload speed than the best advertised 1 Gig cable internet speed, which has 30-35 Mbps upload speed as of June 2024.

99.9% Network Reliability: Kinetic Network Reliability based on monthly service availability scores from March 2023 to March 2024 as measured by the Windstream Network Operations Center using the formula Available Customer Hours divided by Total Customer Hours (Available Customer Hours plus Customer Outage Hours). Customer Outage Hours does not include planned maintenance, emergency events (hurricanes, winter storms, mass flooding, etc.)

Equipment: Monthly equipment fees may apply. Kinetic-provided modems are capable of in-home wireless networking but connected devices may experience speeds slower than advertised or referenced in your Internet plan. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

Whole Home Wi-Fi Set Up: Whole Home Wi-Fi installation involves Kinetic connect the Kinetic Gateway (modem), Wi-Fi extenders (as needed), & Wi-Fi capable devices to the home's network.

Whole Home Wi-Fi: After the first month, the standard rate for Kinetic Wi-Fi Gateway is $10.99/month. Kinetic Fiber customers may receive up to 3 Kinetic Wi-Fi Extenders for $4.99/month. Kinetic DSL customers may receive up to 3 Kinetic Wi-Fi $10.99/month. Each additional Kinetic Wi-Fi Extender is $10.99/month. Taxes, fees, and surcharges are applicable. Other restrictions may apply. An Internet Activation fee and a Professional Installation fee may apply. At the time of installation, Kinetic Wi-Fi Gateway will be configured to provided the fastest connection then available; individual device connections speeds will vary due to a number of factors including, but not limited to; number of concurrent users and device limitations.

*Reward Card Offer: Value of Reward Card varies based on broadband speed selected; not all broadband speeds qualify for a Reward Card: $100 for 1 Gig Service, and $200 for 2 Gig and up Service.

Kinetic Reward Prepaid Mastercard: After eligibility has been confirmed by Kinetic, which is determined in Kinetic's sole discretion, customers will receive a redemption email and can choose immediate electronic delivery or a physical card by mail. If physical card delivery is selected, a $3 shipping and handling fee will be deducted from the amount of the card and the card will ship within 5-7 business days. There is a maximum of one prepaid card per household. Use your card anywhere Mastercard is accepted in the U.S. This card is issued by The Bancorp Bank, N.A., pursuant to license by Mastercard International. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. The Bancorp Bank, N.A.; Member FDIC. This is not a gift card. This card is issued for loyalty, award or promotional purposes.

Installation/Activation: An Internet Activation fee may apply. Professional Installation may be covered under this fee.

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Kinetic and Windstream are registered service marks or trademarks of Windstream Intellectual Property Services, LLC. All other marks are the property of their respective owners.

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