Windstream Service Agent

Windstream Service Agent is a complimentary online tool available to all High-Speed Internet customers that assists with the installation, configuration, and management of your Windstream Internet service. Windstream Service Agent is only compatible with Windows computers.  For additional instructions for downloading Online Data Backup or Security Suite on your Mac computer, please refer to the following sites:

Once downloaded to your desktop, a quick link provides you with 24/7 real-time access to manage your account including the ability to view and pay your bill, as well as purchase and activate new services directly from your computer.

Benefits of the Windstream Service Agent:

  • Download, install, and activate existing Windstream Internet services
  • Access account information (such as billing due date and email addresses)
  • Chat with technical support

Download Now

Below you will find additional information about the Service Agent’s features.


The top section of the Service Agent provides category tabs to aid in navigation.

My Services

This tab will show you the current services on your High-Speed Internet account. Here you can also see any purchased services that are not currently installed and have the option to activate.

My Account

Manage your email account and view and pay your bill.


Get the help you need as it pertains to your Windstream service. We offer several options to help troubleshoot your issues or find answers to your questions.

Contact Us

We want to help you in with any problems or questions you have. We offer several contact options, so choose the one that is most convenient for you.


See what Kinetic products are available to you

Enter your address to review products and pricing available in your area.

Already a customer?

Sorry, we can't seem to find that address.

Please enter your address below so we can show you all of the best deals in your area.

Need help?
Call 1-866-819-12391-866-819-1239 or Chat Now.

It looks like Windstream isn't available for this address.

Contact us now to find out if you're located in one of our service areas.

Do we have this right?

Pick the correct address from this list to see the best deals available , or use that address.

Need help?
Call 1-866-819-1239 or Chat Now.