Wi-Fi Network and Modem Support

Are third-party broadband DSL modems compatible or supported by Windstream Internet?
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Windstream offers very limited support for broadband DSL modems not issued by Windstream. We cannot guarantee these modems will be compatible with our Central Office equipment. When encountering technical difficulties with your broadband service in conjunction with a non-Windstream modem, our... Read More...
Do I need to update the firmware on my Windstream Modem?
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Firmware plays an important role in the way devices perform. Firmware updates are similar to updates you would do for your phone or computer that can provide new capabilities and bug fixes which improve your service. Windstream performs automatic updates to modems without any customer action... Read More...
How do I change my wireless encryption from WEP to WPA on my 2-wire router?
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Here’s how to setup or change the wireless encryption in the 2Wire. Note: It is best to do this from a computer that is connected to the 2Wire router with an Ethernet cable and not on a wireless connection. 1. First access the 2Wire router interface by opening your web browser and typing in... Read More...
How do i change my wireless network password?
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The below information is for customers who purchased: Black wireless modem (with or without Windstream Logo) White wireless modem (without Windstream Logo) Note: If you have a white (2-Wire) modem (with Windstream logo) click here for appropriate instructions on changing your password. A... Read More...
How do I change the name of my wireless network on my 2-wire modem?
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To change the name of your wireless network on your 2-Wire Modem, follow the steps below. Note: You must do this from your Windstream connection. It cannot be done from a remote location. Go to http://192.168.254.254/ to change the name of your network on your 2-Wire modem. When prompted for... Read More...
How do I change the name of my wireless network?
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The below information is for customers who purchased: Black wireless modem (WITH OR WITHOUT Windstream Logo) White wireless modem (WITHOUT Windstream Logo)  **If you have a white (2-Wire) modem (WITH Windstream logo) click here for appropriate instructions on changing your password. From your Wind Read More...
How do I change the wireless password on my 2-wire modem?
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The below information is for customers who purchased a white, 2-Wire Modem (WITH Windstream logo). Note: If your logo fits one of the descriptions below, click here for appropriate instructions and information. Black wireless modem (WITH OR WITHOUT Windstream Logo) White wireless modem (WITHOUT... Read More...
How do I connect more computers to my Wi-Fi home network?
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You can connect more computers wirelessly or via Ethernet. Ethernet Connect an Ethernet cable from any available Ethernet port on the Kinetic gateway to your computer's Ethernet port. Wirelessly Connect wirelessly with a wireless enabled notebook or a computer with an 802.11b/g wireless... Read More...
How do I set up my wireless cable modem?
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Follow the steps below to set up your wireless cable modem.  There are instructions to connect your modem with and without a TV. Connecting your wireless cable gateway Connect the coaxial cable to the wall plug. Connect the other end of the coaxial cable to the CABLE connector on the Gateway... Read More...
How do I set up my wireless modem?
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Follow the below steps to set up your Windstream wireless modem (black modem with green W): Step 1: Connecting Your Wireless Modem Connect the GREY phone line cable into the modem port marked "DSL". Connect the other end of the GREY phone line cable into the side of the phone filter marked... Read More...
How do I set up port forwarding on my 2-Wire router?
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DISCLAIMER: Windstream technical support does not provide troubleshooting support for this topic. This information is provided for your convenience. Please do not contact Windstream technical support in regards to port forwarding. Open your web browser and go to http://192.168.254.254.. In the... Read More...
Windstream Support Center
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Go to the Windstream Support Center. Introducing Windstream's Wi-Fi Optimize Experience: Select Optimize from the Wi-Fi menu to check your Wi-Fi network, get information on Wi-Fi in your home and get quick resolution on many common Wi-Fi issue directly from the Windstream Support Center... Read More...
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