Kinetic TV Troubleshooting Support

How do I fix picture problems?
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Try these steps: Check other channels to make sure this issue is not isolated to one channel. If it is just one channel, it may be coming from the channel source and not your Kinetic system. Check the cables from your receiver to your TV and the cables coming into your receiver. Are they snug... Read More...
How do I fix sound issues with my Kinetic TV service?
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Whether your volume is stuck on mute, audio just doesn't sound right, or your home theater system is quiet we can help you diagnose and fix your problem. Make sure the mute button has not been pressed, or that the volume has not been turned down on both your TV and your Kinetic remote control... Read More...
I am not receiving any High-Definition programming
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Determine if HD is being received on any other TVs. If HD is received by other TV's, please ensure you are using the cable type that supports HD programming on the TV not receiving HD. Note: HD is supported only via HDMI or Component (red/green/blue) cable. If HD is being watched on other TVs, or... Read More...
My Kinetic remote is not working with my TV
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Verify that the TV is on. Verify that the remote control is in STB mode. Verify that there are no obstructions between the remote control and the wireless receiver. Aim the remote control directly at the wireless receiver front panel, not the TV or VCR. The angle between the remote control and... Read More...
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