Customer Instructions for New Remote

Do I have to sign a contract?

How do I reset my Kinetic TV Password?

What is Kinetic on the Go?

What is Kinetic TV?

Is a minimum speed required for Kinetic TV?

Is Windstream Internet or phone service required to get Kinetic TV?

What are simultaneous streams?

What Is Streaming?

Are parental controls available on Kinetic TV?

Can I go to the beginning of a program that has already started?

Can I protect recordings from being deleted?

Can I replay a show that I missed, even if I didn’t set it to record?

Can I search for a specific show or actor?

Does Kinetic TV have HD content?

How long can I pause live TV?

How many streams do I need?

Is there a Kinetic TV app I can download to watch TV on my phone, tablet or Smart TV?

What happens if I record my 50 hours and want to record something else?

Can I watch Kinetic TV on my computer or laptop?

Do I have to purchase or lease equipment?

Does Kinetic TV have a DVR?

How many hours of DVR storage are available to me?

Where can I find the Kinetic channel lineup?

Will I be able to watch shows on different devices?

What devices can I use to watch Kinetic TV?

Where can I find the Kinetic TV User Guide?

Where can I find the Kinetic channel lineup?

Can I control live TV?

How do I access Pay Per View?

How do I access Video on Demand?

How do I add, upgrade, or downgrade services?

How do I change my TV screen resolution?

How do I customize my channel lineup?

How do I set my favorite channels?

Visually Impaired

How do I fix picture problems?

How do I fix sound issues with my Kinetic TV service?

I am not receiving any High-Definition programming

My Kinetic remote is not working with my TV

Can I record an entire TV series?

Can I record more than one program at a time?

How do I cancel a scheduled recording?

How do I cancel a series recording?

How do I delete a recording?

How do I record a program?

How do I schedule recordings?

How do I watch a recording on my DVR?

How many receivers with DVR functions can I have in my home?

What is Whole Home DVR?

Where can I find the Kinetic TV Remote User Guide?

How do I order a replacement remote control?

How do I program my Kinetic remote control to other devices?

How do I program my Kinetic remote control to the TV?

What is Instant Channel Change?

How can I lock On Demand rentals?

How can I lock programs by rating?

How do I delete my Parental Control PIN?

How do I delete Parental Control settings?

How do I manage my Parental Control PIN?

How do I set up Parental Controls?

How do I temporarily turn off Parental Controls?

How do I view locked programming using my Parental Control PIN?

How can I manage my DISH account?

How do I connect my satellite dish to my TV?

What is DISH Anywhere?

What is the DISH Protection Plan?

What is the DISH TV Hopper?

Where can I find channel listings for DISH service?

Where can I find the Kinetic Cable TV channel lineup?

Kinetic Cable TV Customer Service

A/B Switch

Bad Check Policy

Billing Procedures

Cable TV Converters

Cable TV Protection Plus Coverage

Complaint Procedures

Equipment

Equipment Policy

Late Fee

Non-Pay Reconnect Policy

Outages and Service Interruptions

Parental Control

Service and Installation Policies

Service and Rate Changes

Service Call Policy

Subscriber Privacy Notice

Termination of Service

Theft of Cable TV Service

Troubleshooting

Visually Impaired