Email and Windstream.net Support

How do I report a phishing scam to Windstream?
If you receive a fraudulent Phishing e-mail appearing to be from Windstream requesting account information, please report it to our Security Department within 24 hours from when it was received. If you are checking your Windstream e-mail account(s) using our Webmail Portal, simply open the... Read More...
What is Windstream doing about the spam problem?
Windstream has an anti-spam policy, and any Windstream Internet customer who sends spam from their account violates this policy and faces administrative action. If you receive spam for other sources, and you are unable to determine the origin, forward the spam as an attachment with full headers... Read More...

My Email Account

I’m having trouble logging into email from the new Windstream.net.
Using older versions of Internet Explorer will prevent you from logging into email from the new Windstream.net. You must upgrade your browser to the current version of Internet Explorer to be able to log into email. Follow the steps below to upgrade your browser. Open Windows Update by clicking... Read More...
What email address should I use to log in to Windstream.net?
Log in with the full email address you currently use. This can be either an @windstream.net email address or your legacy email address prior to transitioning to Windstream (alltel.net, ctc.net, valornet.com, etc.). Read More...
How do I set up my new Windstream email account?
All Internet Customers are provided five free email accounts. Your initial email account creation will take place during the installation of your modem. During this process you will choose the username and password for your Windstream email account. Read More...
How do I manage my webmail address book?
Here is a list of common functions with the Address Book when using Windstream Webmail: How to Manage your addresses Click on the Address Book tab. This will bring up your addresses. Create a new address Click on the Address Book tab. Click New Contact. A form for entering a new contact... Read More...
How do I attach a file to an email message?
Follow the below steps to attach a file to your e-mail message. You are allowed to attach files totaling up to 20 MB in size.  Compose a new message. See Create and send a message for help with this. Before you send the message, click 'Add Attachments'. To attach the file, click 'Choose File'... Read More...
Description of settings for Windstream Webmail
Here is a list of settings and how to modify them when using Windstream Webmail: How to Change your email account password Click the Settings tab. Click General. Click Change Password. You should be on the Self Care portal. For the User ID, put in your email address. The password is your email... Read More...
What are standard configuration settings for Windstream Internet service?
The following is standard configuration settings for Windstream Internet servers, access credentials and Windstream email. Server Setup Primary DNS: 166.102.165.13 Secondary DNS: 207.91.5.20 Access Credentials Usernames: Must contain 3 to 30 letters and/or numbers Passwords: Must be... Read More...
How do I access my email on a browser?
To access your email from the Windstream.net website, click Email on the top navigation bar or from the App Tray. Read More...
How do I add an additional email address to my account?
To add an additional email address to your existing Windstream account, please follow the instructions below: Go to www.windstream.net Click on the My Account & Support drop down menu Click Manage My Account Enter your email address and password in the Online Account Options screen and click... Read More...
How do I create and send an email message?
Follow the steps below to create and send an email message: Click on the Messages tab Click Compose. If you want to include colors and text styles (bold, italics, underline) in your message, click Compose with Graphical Editor. See Using the Graphical Editor to compose a message for more... Read More...
How do I view, read, and delete email messages?
Follow the below steps to view, read, and delete email messages: To VIEW your email messages, click on the 'Messages' tab. Then, click on the folder of the messages you wish to view on the left-hand side. New email messages arrive in the 'Inbox' folder. You can view sent messages in the... Read More...
How do I recover or reset my email password or change my email user name?
This short video can help you recover or reset your email password and change your email user name. You can also scroll below for step by step instructions. Recover Password Note: In order to recover your password, you must have first completed the security questions associated with your... Read More...
How do I create and send an email message? (2017)
Follow the steps below to create and send an email message: Click on the “New Message” button. If you want to include colors and text styles (bold, italics, underline) in your message, use the toolbar. Fill in the To, CC (Carbon Copy), and BCC (Blind Carbon Copy) fields with e-mail addresses or... Read More...
How do I view, read and delete email messages? (2017)
Follow the below steps to view, read and delete email messages: To VIEW your e-mail messages, click on “inbox”. Click the arrow next “inbox” to create a folder and organize your emails. You can view sent messages in the 'Sent' folder and drafted messages in the 'Drafts' folder. To READ the... Read More...
How do I manage my email mailbox? (2017)
Tags allow users to create labels for messages according to category, even if the messages are stored in different folders. For example, if users wanted to collect all messages from their family in one tag group, they would create a new tag called “Family” and then tag each message that they... Read More...

Setting Up My Email

How do I set up my Windstream email in Windows Vista?
Open Windows Mail and go to the Tools menu. Select Accounts... On this window, click Add... Ensure E-mail account is selected. Click Next. Type in your first and last name. Click Next. For the E-mail Address put in your e-mail address. This picture shows a Windstream.net e-mail address. If you a Read More...
How do I set up my Windstream email in Windows 8?
Unfortunately, at this time Windstream email can not be set up on the default Windows 8 email application. Read More...
How do I set up my Windstream email in Mac OS X Leopard?
Follow the below steps to set up your Windstream e-mail account in Mac Mail 10.5 (Leopard): 1. Open Mac Mail by clicking on the mail icon.  2. Click the 'Mail' tab from the top menu and select 'Preferences'.  If you have not yet set up any accounts, the 'Mail Setup' window will appear, and you... Read More...
How do I set up my Windstream email in Outlook Express?
Follow the instructions below to set up your Windstream.net email address in Outlook Express: Open Outlook Express, in the upper right-hand corner of your screen click on 'Tools' and select 'Accounts' On the Internet Accounts window, under the 'All' tab, click the 'Add' button and select 'Mail'... Read More...
How do I set up my Windstream email in Outlook 2000?
Follow the below steps to set up your Windstream e-mail in Outlook 2000: Open Outlook 2000 and click on 'Tools' in your top menu bar. Then select 'Accounts'. In the Internet Accounts window, click on the 'Add' button and select 'Mail'. For the 'Display Name' put in your first and last name and... Read More...
How do I set up my Windstream email in Outlook 2002 or 2003?
Follow the instructions below to set up your Windstream.net email account in Outlook 2002/2003. Open Outlook 2003. In the top left-hand corner click on the 'Tools' menu and select 'E-mail Accounts' In this window, select 'Add a new e-mail account' and click 'Next' Now select 'POP3' and click... Read More...
How do I set up my Windstream email in Outlook 2007?
Follow the below steps to set up your Windstream e-mail in Outlook 2007: Open Microsoft Outlook 2007. At the top of the page click on the 'Tools' menu and then select 'Account Settings'. Click the 'New' button under the 'E-mail' tab. Check the box at the bottom for 'Manually configure server... Read More...
How do I set up my Windstream email in Outlook 2010?
1. Open Microsoft Outlook and click the orange ‘File’ menu tab at the top of the page, then click on ‘Account Settings’ in the middle of the screen and select ‘Account Settings’ from the drop down menu. 2. Click the ‘New’ button on the ‘E-mail Accounts’ screen. 3. Check the box at the bottom... Read More...
How do I set up my Windstream email in Windows Live Mail?
Setting up Windows Live Mail is very simple. Here is how to do it: In Windows Live Mail, click on Add e-mail account. On this screen, put in the following settings: E-Mail Address: Your full Windstream E-Mail address Password: Your Windstream E-Mail password Display Name: Your full name Place... Read More...
How do I set up my Windstream email on my Android device?
Follow the below instructions to set up your Windstream.net email on your Android device. From the home screen, tap the Applications Tray and then tap ‘Email’ Select ‘Add Account’. In the ‘Email Address’ and ‘Password’ field enter your Windstream.net email address and password and tap ‘Next’... Read More...
How do I set up my Windstream email on my Apple device?
If you are going to set up email on your iPhone, iPad, or iPod Touch using IMAP, it is critical that you set up your email clients on all your PCs to use IMAP as well. Failure to do so will cause 'POP lock' on your email account due to the nature of how IMAP maintains a session with the mail... Read More...
How do I set up auto-forwarding?
To set up auto-forwarding for your current Windstream email address, please follow the steps below: Log in to Webmail Click on Preferences Select Mail on the right-hand side of the screen Scroll down to “Receiving Messages” section of the page Under Message Arrival, enter the email address that... Read More...

Email Maintenance

Managing Junk Mail
Junk Mail can be over-whelming. Choosing filters to help manage your incoming junk mail can save you a lot of time. Below are options and simple steps to help you control how your junk mail is delivered. 1. Click on Setting in the upper right hand side of your screen 2. Then select Junk Mail... Read More...
How do I create and use folders in my Windstream Webmail?
Creating and using folders in your Windstream Webmail is simple. After you log in to your Windstream.net email address, just follow the steps below: 1. Right Click on your email address in the left column and click 'New Subfolder' 2. Enter the desired name of the New Subfolder and click 'OK'... Read More...
How do I create message filters for incoming mail?
Creating message filters for incoming mail is an easy way to organize your email and have certain messages go to designated folders. Once you are logged in to your Windstream.net account, follow the steps below to create filters for your email: Click on the Settings link in the upper right hand... Read More...
Does Windstream remove old emails stored in my mailbox after a period of time?
Windstream's mail servers automatically remove emails stored in your Inbox, Drafts and Sent Mail folders after 180 days from the received date. Emails stored in folders created by users in the Webmail interface are not removed. If you want to keep emails messages for more than 180 days, you will... Read More...
What does error 100 mean when trying to log into webmail?
You may receive an Error 100 when trying to log into webmail for two reasons: if you are on a restricted network within the United States, or if you are accessing webmail from outside of the U.S. ​If you are in the U.S. and receiving Error 100: You may be trying to access Webmail from a... Read More...
How can I tell what version of Outlook I have?
Follow the below steps to determine your version of Microsoft Outlook: Click on 'File' in the top right corner of your screen, then click on 'Help'   Your version of Outlook will appear to the right. Read More...

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