Email Support

How do I recover or reset my email password?

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Accounts that are inactive (without any Webmail, POP or IMAP activity for 180 days) will move to inactive status after 180 days and not be accessible to the end user. To resolve this, call support at 800-347-1991. Note: To recover your password, you must have first completed the security... Read More...

How do I change my email username or password?

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To change your email username or password, go directly to Manage My Account and skip to step 4 or: Go to www.windstream.net Click on the My Account & Support drop down menu. Click Manage My Account. Enter your email address and password in the Online Account Options screen and click Login. Once... Read More...

How do I add an additional email address to my account?

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You can have a max of five email addresses. To create additional email addresses, follow the steps below: Go to http://www.windstream.net. Click on the My Account & Support drop-down menu. Click Manage My Account. Enter your email address and password in the Online Account Options screen and... Read More...

How do I report a phishing scam to Windstream?

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If you receive a fraudulent Phishing e-mail appearing to be from Windstream requesting account information, please report it to our Security Department within 24 hours from when it was received. If you are checking your Windstream e-mail account(s) using our Webmail Portal, simply open the... Read More...

What is Windstream doing about the spam problem?

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Windstream is committed to fighting spam. We currently have spam filtering in place that’s greatly reduced the amount delivered to our Windstream email customers. Unfortunately, spammers go to great lengths and spend large amounts of effort and money to evade spam filter detection. After 24... Read More...

Email Basics

What email address should I use to log in to Windstream.net?

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Log in with the full email address you currently use. This can be either an @windstream.net email address or your legacy email address prior to transitioning to Windstream (alltel.net, ctc.net, valornet.com, etc.). Read More...

How do I get a Windstream.net email address?

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The first chance to create an email account will take place during the installation of your new service. If you forgot your email address or want to create one, call 800-347-1991. Read More...

How do I check my Windstream email?

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Go to www.windstream.net and click email on the top right of the menu bar, or go to http://webmail.windstream.net/ to go directly to the email login screen. Use an email application on a smart phone. Use an email client on a computer. Note: Some email apps and clients will automatically know what... Read More...

What server settings do I use for Windstream email?

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If your email app or client didn’t set up the servers automatically after you provided your email address, you will need to manually enter the incoming (IMAP or POP) and outgoing (SMTP) mail servers. IMAP is recommended for the incoming. Incoming servers: imap.windstream.net port: (SSL) 993... Read More...

How do I set up my computer, tablet or phone for email?

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Visit our Setting Up My Email section for instructions on many of the most common email clients and applications. There are hundreds of different versions of email clients across PCs, phones and tablets. If your email doesn’t automatically work after entering your email address and password, you... Read More...

Webmail

Where is the Windstream Webmail portal?

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You can use either method below to access Windstream Webmail: Go to http://www.windstream.net and click Email on the top right of the menu bar. Or go to http://webmail.windstream.net to go directly to the email login screen. Read More...

How do I create and send an email message?

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Follow the steps below to create and send an email message: Click on the “New Message” button. If you want to include colors and text styles (bold, italics, underline) in your message, use the toolbar. Fill in the To, CC (Carbon Copy), and BCC (Blind Carbon Copy) fields with e-mail addresses or... Read More...

How do I view, read, reply to and delete email messages.

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Follow the below steps to view, read, reply to and delete email messages: Once logged in, make sure you are on the Mail tab on the top left. To view your e-mail messages, click on Inbox. To read, double click on the message you want to open. To reply, click the Reply button at the top of an... Read More...

How do I change my default From Name?

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Click Preferences at the top. Click Accounts on the left. Under Settings for Sent Messages you can specify what appears in the From field of email messages you send. Read More...

How do I change my default From Address?

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Click Preferences at the top. Click Accounts on the left. Under Settings for Sent Messages you can specify what email address appears in the From field of email messages you send. Read More...

How do I manage my contacts?

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To automatically add all new email contacts to your contact list: Click Preferences at the top. Click Contacts on the left. Here you can toggle the option to automatically Add new contacts to Emailed Contacts. Other methods of adding contacts: Right-click an email address or name to be able to... Read More...

How do I attach a file to an email message?

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Follow the below steps to attach a file to your e-mail message. You are allowed to attach files totaling up to 20 MB in size.  Compose a new message. See Create and send a message for help with this. Before you send the message, click 'Add Attachments'. To attach the file, click 'Choose File'... Read More...

How do I create and use folders?

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Follow the steps below to create and use folders in Windstream webmail: Log in to Windstream webmail. Click on the Mail tab. At the top left side is Mail Folders. you can click the gear icon to the right and click New Folder. Or right click in the folder area on the left and choose New Folder.... Read More...

What are the size limits for attachments?

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The total size limit for attachments is 25 MB per message. This can be with one 25 MB attachment or multiple attachments that have a combined total of 25 MB. Read More...

How do I create my email signature?

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Click Preferences at the top. Click Signatures on the left. From here you can create personalized signatures, and select which one to use. Read More...

How do I set my vacation or out-of-office message?

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Click Preferences at the top. Click Out of Office on the left. From here, you can specify your auto-reply message and when to use it. Read More...

How do I include the original message when replying?

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Click Preferences at the top. Click Mail on the left. Under Composing Messages, by Email Reply, you can choose between: Don’t include original message Include original message Include last message only Include original message as an attachment Read More...

How do I automatically save a copy of sent messages?

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Click Preferences at the top. Click Mail on the left. Under Composing Messages, you can chose to Save a copy to Sent folder. Read More...

How do I set up forwarding?

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Follow the steps below to set up auto-forwarding for your current Windstream email address: Click Preferences at the top. Click Mail on the left. Under Receiving Messages, you can specify the email address(es) to which all new incoming messages will be automatically forwarded. Note: If you want... Read More...

How do I create a message filter?

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Creating message filters for incoming mail is an easy way to organize your email and have certain messages go to designated folders. Once you are logged in to your Windstream.net account, follow the steps below to create filters for your email: Click on the Settings link in the upper right hand... Read More...

How can I report junk mail to Windstream from Webmail.

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There are three easy ways to report spam from webmail. Open the junk e-mail and click on the Spam button at the top. Put a checkmark in the box next to the message and click the Spam button at the top. Right click a message and click Mark as spam. Read More...

How do I add trusted email addresses?

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Mail from these addresses or domains will be considered trusted and images will automatically be displayed. Click Preferences at the top. Click Trusted Addresses on the left. Here you can Add or Remove. Read More...

How do I block or allow messages by email address or domain?

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Click Preferences at the top. Click Mail on the left. Under Spam Mail Options you can choose what email addresses or domains to block or allow. Read More...

How do I manage read receipts?

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Click Preferences at the top. Click Mail on the left. By Read Receipt you can choose how to respond when you are sent a read receipt. Under Composing Messages is your option to Always request read receipt. Read More...

How long do my messages stay on the Windstream servers?

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Any mail sitting in the Trash folder will be deleted after 60 days without notice. Any Unread messages sitting in the Inbox, will be deleted after 365 days without notice. Mailbox contents (other than Unread and Trash) will not be deleted until the mailbox is deleted entirely. Read More...

How do I spell check messages?

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Click Preferences at the top. Click Mail on the left. Under Composing Messages you can toggle the Mandatory spellcheck before sending a message option. Read More...

How do I toggle the Graphical Editor view?

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Click Preferences at the top. Click General on the left. At the top under Sign In you can select between the Advanced (Ajax) and Standard (HTML) views. Read More...

How do I change my time zone?

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Click Preferences at the top. Click General on the left. By Time Zone, choose your preferred time zone from the drop-down selection. Read More...

How do I block or unblock embedded HTML images?

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Click Preferences at the top. Click Mail on the left. Under the Displaying Messages section, by Images, you can toggle the option to Display external images automatically in HTML Email. Read More...

Setting Up My Email

How do I set up my Windstream email on my Android device?

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Follow the below instructions to set up your Windstream.net email on your Android device. From the home screen, tap the Applications Tray and then tap ‘Email’ Select ‘Add Account’. In the ‘Email Address’ and ‘Password’ field enter your Windstream.net email address and password and tap ‘Next’... Read More...

How do I set up my Windstream email on my iOS (Apple) device?

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This short video can help you set up your Windstream email on your Apple Device (iPhone, iPad, iPod Touch). You can also scroll below for step-by-step instructions. If you are going to set up email on your iPhone, iPad, or iPod Touch using IMAP, it is critical that you set up your email clients... Read More...

How do I set up my Windstream email in Windows 10?

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Follow the instructions below to set up your Windstream.net email address in Windows 10’s default email program. Press the Windows (flag) key on your keyboard to access the Windows 10 Start menu. Click Mail. Click the Settings icon Click Accounts. Click Add Account. Under Choose an Account... Read More...

How do I set up my Windstream email in Windows 8?

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Open Email, and then click the Settings icon. In the Settings menu, click Accounts. Under Accounts, click Add an account. Under Add an account, click Other account. Click Show more details. Enter the following information: Email address: Enter your full email address. Username: Enter your full... Read More...

How do I set up my Windstream email in Windows Vista?

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Open Windows Mail and go to the Tools menu. Select Accounts... On this window, click Add... Ensure E-mail account is selected. Click Next. Type in your first and last name. Click Next. For the E-mail Address put in your e-mail address. This picture shows a Windstream.net e-mail address. If you a Read More...

How do I set up my Windstream email in Windows Live Mail?

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Windows Live Mail is part of the Windows Essentials 2012 suite. Per Microsoft, the Windows Essentials 2012 suite reached end of support on January 10, 2017. Microsoft suggests you use Windows Mail instead. If you still have Windows Live Mail, here are the setup steps: Click File, Options, and... Read More...

How do I set up my Windstream email in Outlook 2010?

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Follow the steps below to set up Windstream email in Outlook 2010. Click File. Click Add Account. Select Manually configure server settings or additional server types. Click Next. Select Internet E-mail. Add the following: Your Name: The preferred Name. E-mail Address: The windstream.net email... Read More...

How do I set up my Windstream email in Outlook Express?

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Follow the instructions below to set up your Windstream.net email address in Outlook Express: In Outlook Express, click Tools and then Accounts. In the Internet Accounts dialog box, click Add, and then click Mail. In the Display name box, type the name that you want other users to see when you... Read More...

How do I set up my Windstream email in macOS High Sierra?

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Follow the below steps to set up your Windstream email account in Mail in macOS High Sierra: Open Mail by clicking on the Mail icon.  Click the Mail tab from the top menu and select Preferences.  If you have not yet set up any accounts, the Mail Setup window will appear, and you can skip to Step... Read More...

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