What does error 100 mean when trying to log into webmail?

You may receive an Error 100 when trying to log into webmail for two reasons: if you are on a restricted network within the United States, or if you are accessing webmail from outside of the U.S.

If you are in the U.S. and receiving Error 100:

You may be trying to access Webmail from a restricted network. Please contact our Broadband Help Desk at (888) 292-3827, and one of our technicians will submit a request to authorize the network you are using. This process normally takes between 24-48 hours to be processed and completed. Our technicians may have you go to http://www2.windstream.net/myip to check your connection IP address. After your account has been authorized, you should be able to use your e-mail account via webmail on any Internet connection.

If you are outside the U.S and receiving Error 100:

Windstream currently has restrictions in place for webmail (http://webmail.windstream.net) use outside the United States. Our access restrictions are in place due to excessive activity from spammers compromising e-mail accounts. To minimize this impact and to make our efforts in combating unauthorized e-mail account use more effective, we have restricted only U.S. based connections to the webmail server.

If you frequently travel outside the U.S. and need access to our webmail server to check your e-mail, you have two options:

  1. Set up an e-mail client application i.e. Outlook Express, Thunderbird, etc. E-mail clients use our POP3/SMTP servers directly.
  2. Contact our Broadband Help Desk at (888) 292-3827, and one of our technicians will submit a request to authorize the network you are using. This process normally takes between 24-48 hours to be processed and completed. Our technicians may have you go to http://www2.windstream.net/myip to check your connection IP address. After your account has been authorized, you should be able to use your e-mail account via webmail on any Internet connection.

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