How do I recover or reset my email password or change my email user name?

This short video can help you recover or reset your email password and change your email user name. You can also scroll below for step by step instructions.

Recover Password

Note: In order to recover your password, you must have first completed the security questions associated with your account.

To reset your email password, click here to go to our Manage my account page. Click on the 'I forgot my password' link, and follow the instructions.

Change Email Username or Password

  1. To change your password or email user name go to and click on the My Account & Support link at the top of the page. 
  2. Click on Manage My Account from the drop down menu
  3. Then, enter your current email address and password and click Login.
  4. Now click on the ‘Change User Names, Passwords, & Email Accounts’ link.
  5. Depending on what you are looking to change, enter either your desired new user name or new password and click ‘Change’.
  6. You will see a message at the top of the screen in green letting you know your changes were successfully saved.


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Call (866) 819-1239 to order by phone.

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