Internet Support

How do I sign up for Windstream Internet?

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How to sign up for Windstream Internet Read More...

What Internet services does Windstream provide?

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Windstream provides a wide range including Dial-Up, DSL, cable, fiber-optic, and various business class Internet solutions. Read More...

What speeds are available?

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Available speeds will vary depending on your location. Visit https://www.windstream.com/product-selector?filter=Internet to check available speeds based on your location. Read More...

Does Windstream have caps on data usage?

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Windstream does not manage network congestion by capping an individual customer's usage, reducing the speed of an individual customer's service once a certain amount of usage is exceeded, or other similar strategies. Read More...

Is there a limit on the number of devices I can have connected at once?

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Find out how many devices you can have connected to your router Read More...

What are the differences between static and dynamic IP addresses? Which do I want?

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With a static IP address, the IP address does not change. With a dynamic IP address, the IP address can change. Read More...

What determines where the Internet thinks my location is? / What is geolocation?

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Geolocation is the process or technique of identifying the geographical location of a person or device by means of digital information processed via the Internet. Read More...

Can I use any email address with Windstream Internet?

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Windstream doesn’t limit what email addresses you can use. Read More...

What different types of threats are on the Internet?

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Image Spam Image-based spam has increased in the past year, and a higher percentage is making it past spam filters. The reason this happens is the images are varied each time a message is sent out. spam images are just slightly changed each time the message is sent. The difference may be a... Read More...

What is the contact support telephone number for static IP customers?

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Windstream Dedicated Services Technical Assistance Center (DSTAC) supports our static IP; customers. They can be reached at (800) 347-1991. Please select option 1 for new installation support, option 2 for support of existing customers. Read More...

Dial-up setup

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Most computers don't come with dial-up modems, so make sure you have one installed before proceeding. Read More...

Router & Wi-Fi FAQ

What equipment is required for Internet service?

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Depending on the service you will need a connecting device like a router, a DSL router, or a cable modem. Windstream will provide rental of equipment needed for Internet services. Windstream doesn’t provide dial-up modems. Read More...

Does Windstream provide the equipment?

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Yes, with a lease of $9.99 monthly Windstream provides the connecting equipment, phone support for it, and free replacement if needed. There is currently no option to purchase equipment outright through Windstream. Read More...

Can I purchase my own equipment to work with Windstream services?

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Yes you can, but make sure it is compatible with your service. DSL speeds up to 12mb can be handled by a router or modem that supports ADSL. If you are on a GBOND or VDSL connection, your router or modem will have to support that. Read More...

Windstream DSL Routers

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Here you can find answers to many frequently asked questions about Windstream’s current DSL routers. Read More...

What do the lights on my router mean?

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Depending on the router, the lights may indicate line status, Internet status, and wireless status. Read More...

How are the inputs on my router used?

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Most routers will have an input for the power cord, phone cord, and four ethernet connections. Read More...

How do I access the interface of my router?

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The router interface is the control center. From it you can configure the router, change wireless networks and passwords, set port forwarding, and more. Read More...

How do I change my wireless network's name? (SSID)

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With any Windstream router you can personalize your wireless network name. Read More...

How do I change my wireless network's password? (SSID)

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With any Windstream router you can personalize your wireless network password. You may do this to easily remember and share your Wi-Fi password. Read More...

How do I disable wireless?

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If you have your own wireless solution plugged into the router, or intend not to use wireless at all, you may want to disable the wireless Read More...

How do I port forward?

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In computer networking, port forwarding redirects a communication request from one address and port number combination to another. You may need to open ports for gaming systems, running a game or media server, VoIP, and other applications. Read More...

How do I hard reset my device back to factory settings?

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A factory reset will take the modem back to factory settings. That clears all settings like personalized wireless names, passwords, and port forwarding, etc. Depending on the state of the modem, sometimes a hard reset will restore services. Read More...

Speed Optimization

What speed results should I expect?

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Ideally you will get an average of at least 65% of your purchased speeds when testing with an ethernet (hard-wired) connection. Read More...

Where do I test connection speeds?

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Where you can test your internet connection speeds Read More...

What causes slow Internet speeds, and what can I do about it?

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What causes slow Internet speeds, and what can I do about it? Read More...

How do I get faster speeds?

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If there are no problems with achieving your current speeds, but you could use more, call 866-445-8084 or visit https://www.windstream.com/product-selector?filter=Internet to check for availability based on your location. Read More...

How can I create the best wireless experience?

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How can I create the best wireless experience? Read More...
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