Internet Support

Installation Options and Expectations
Professional Installation Professional Installation includes:  Set up of Windstream Wireless Modem Home Networking setup Installation of up to 4 peripheral devices (printers, laptops, streaming devices) New Jack Installation if needed $35 Installation Fee will apply What to expect A technician... Read More...
Does Windstream have caps on data usage?
Windstream does not manage network congestion by capping an individual customer's usage, reducing the speed of an individual customer's service once a certain amount of usage is exceeded, or other similar strategies. Read More...
What different types of threats are on the Internet?
Image Spam Image-based spam has increased in the past year, and a higher percentage is making it past spam filters. The reason this happens is the images are varied each time a message is sent out. spam images are just slightly changed each time the message is sent. The difference may be a... Read More...
How do I set up a VPN through my Windstream Internet Service
VPN, or Virtual Private Networking, is a feature already built into most PCs that lets you tunnel through the Internet to a home or office network from a remote location. This feature currently uses either PPTP (Point-to-Point Tunneling Protocol) or L2TP (Layer 2 Tunneling Protocol) in order to... Read More...
What is the cost of the High-Speed Internet modem?
Windstream offers modem rental at $9.99 per month. With the monthly modem rental pricing, your modem is covered as long as you have Windstream's High-Speed Internet service, even if you need a replacement. Read More...
How do I connect multiple computers to my Windstream Internet service?
You can connect multiple computers using a device that will split or share your existing Internet connection, such as a switch or a router. Users commonly utilize wireless routers to offer both wired and wireless options for home-based networking. Follow the below steps to utilize your wireless... Read More...
How do I configure my Xbox 360 for PPPoE?
If you are a Windstream customer with a Speedstream 4200 or a 2Wire router, and it is already configured to work with your Broadband connection, these instructions should not be necessary. However, your Speedstream 4200 or 2Wire router may need to have ports forwarded to your Xbox 360 console for... Read More...
How do I get a Reverse DNS (PTR) record setup for my Windstream static IP address?
When you purchase Windstream static IP addresses, we are unsure what you will be using them for -- mail server, web server, internal server, etc. By default, all Windstream IP addresses have a PTR record setup on them showing either of the following: hXX.167.102.166.ip.alltel.net... Read More...
My Windstream Broadband connection isn't working with my Playstation 3. What could be the reason for this?
DISCLAIMER: Windstream technical support does not provide troubleshooting support for this topic. This information is provided for your convenience. Please do not contact Windstream technical support in regards to setting up your Playstation 3. When using Windstream's Broadband connection on... Read More...
What is the contact support telephone number for static IP customers?
Windstream Dedicated Services Technical Assistance Center (DSTAC) supports our static IP; customers. They can be reached at (800) 347-1991. Please select option 1 for new installation support, option 2 for support of existing customers. Read More...
My Windstream Static IP is Blacklisted. How do I get it removed?
Verify what Blacklist you are on by going to the web site of http://www.mxtoolbox.com/blacklists.aspx and using the "Spam database lookup". Enter your static IP address and look for any RED areas. Once this information is obtained, please e-mail us your name, contact phone number, and Windstream... Read More...
Do I receive Dial Up Access with Windstream High-Speed Internet and Local Measured Service?
Windstream’s High-Speed Internet and Local Measured Service only allow a broadband Internet connection. Your username and password for broadband will allow you to utilize a dial up connection. However you will be charged just as you would for an outbound call because you are still utilizing the... Read More...
What do I do when I receive an Authentication Required message?
If you are receiving an "Authentication Required" message when you try to get on the Internet, follow the outlined steps to resolve the issue.  Type 192.168.254.254/resetrouter.html in your Internet address bar and click on the 'Reboot' button. You will see a message informing you that your DSL... Read More...
How can I forward ports on my Speedstream 4200 to have my Playstation 3 set up in NAT Type 2?
DISCLAIMER: Windstream technical support does not provide troubleshooting support for this topic. This information is provided for your convenience. Please do not contact Windstream technical support in regards to setting up your Playstation 3. To open ports for your Speedstream 4200 to work... Read More...
How can I forward ports on my Sagemcom 1704 modem to have my Xbox 360 work properly?
To open ports for your Sagemcom 1704 modem to work with your XBOX 360, you will need to follow the steps below on your computer. Open your web browser type 192.168.254.254.  When prompted, log in with admin as both the User Name and Password. Click OK.  Click on Device Info on the left side of... Read More...
How can I forward ports on my Speedstream 4200 to have my Xbox 360 work properly?
DISCLAIMER: Windstream technical support does not provide troubleshooting support for this topic. This information is provided for your convenience. Please do not contact Windstream technical support in regards to setting up your XBOX or Xbox 360. To open ports for your Speedstream 4200 to work... Read More...

Wi-Fi Network and Modem

How do I set up my wireless modem?
Follow the below steps to set up your Windstream wireless modem (black modem with green W): Step 1: Connecting Your Wireless Modem Connect the GREY phone line cable into the modem port marked "DSL". Connect the other end of the GREY phone line cable into the side of the phone filter marked... Read More...
How do i change my wireless network password?
The below information is for customers who purchased: Black wireless modem (with or without Windstream Logo) White wireless modem (without Windstream Logo) Note: If you have a white (2-Wire) modem (with Windstream logo) click here for appropriate instructions on changing your password. A... Read More...
How do I change the name of my wireless network?
The below information is for customers who purchased: Black wireless modem (WITH OR WITHOUT Windstream Logo) White wireless modem (WITHOUT Windstream Logo)  **If you have a white (2-Wire) modem (WITH Windstream logo) click here for appropriate instructions on changing your password. From your Wind Read More...
Windstream Support Center
Go to the Windstream Support Center. Introducing Windstream's Wi-Fi Optimize Experience: Select Optimize from the Wi-Fi menu to check your Wi-Fi network, get information on Wi-Fi in your home and get quick resolution on many common Wi-Fi issue directly from the Windstream Support Center... Read More...
How do I set up port forwarding on my 2-Wire router?
DISCLAIMER: Windstream technical support does not provide troubleshooting support for this topic. This information is provided for your convenience. Please do not contact Windstream technical support in regards to port forwarding. Open your web browser and go to http://192.168.254.254.. In the... Read More...
How do I change the name of my wireless network on my 2-wire modem?
To change the name of your wireless network on your 2-Wire Modem, follow the steps below. Note: You must do this from your Windstream connection. It cannot be done from a remote location. Go to http://192.168.254.254/ to change the name of your network on your 2-Wire modem. When prompted for... Read More...
How do I set up my wireless cable modem?
Follow the steps below to set up your wireless cable modem.  There are instructions to connect your modem with and without a TV. Connecting your wireless cable gateway Connect the coaxial cable to the wall plug. Connect the other end of the coaxial cable to the CABLE connector on the Gateway... Read More...
Do I need to update the firmware on my Windstream Modem?
Firmware plays an important role in the way devices perform. Firmware updates are similar to updates you would do for your phone or computer that can provide new capabilities and bug fixes which improve your service. Windstream performs automatic updates to modems without any customer action... Read More...
Are third-party broadband DSL modems compatible or supported by Windstream Internet?
Windstream offers very limited support for broadband DSL modems not issued by Windstream. We cannot guarantee these modems will be compatible with our Central Office equipment. When encountering technical difficulties with your broadband service in conjunction with a non-Windstream modem, our... Read More...
How do I change my wireless encryption from WEP to WPA on my 2-wire router?
Here’s how to setup or change the wireless encryption in the 2Wire. Note: It is best to do this from a computer that is connected to the 2Wire router with an Ethernet cable and not on a wireless connection. 1. First access the 2Wire router interface by opening your web browser and typing in... Read More...
How do I power cycle my modem?
Many connectivity issues can be resolved by simply turning off your equipment and resetting it through a process called “power cycling.” Power cycling your modem simply means you are resetting your network hardware to the factory default settings. Think of it like you would a car, this is just... Read More...
How do I change the wireless password on my 2-wire modem?
The below information is for customers who purchased a white, 2-Wire Modem (WITH Windstream logo). Note: If your logo fits one of the descriptions below, click here for appropriate instructions and information. Black wireless modem (WITH OR WITHOUT Windstream Logo) White wireless modem (WITHOUT... Read More...
How do I connect more computers to my Wi-Fi home network?
You can connect more computers wirelessly or via Ethernet. Ethernet Connect an Ethernet cable from any available Ethernet port on the Kinetic gateway to your computer's Ethernet port. Wirelessly Connect wirelessly with a wireless enabled notebook or a computer with an 802.11b/g wireless... Read More...

Wi-Fi Setup

How do I set up my wireless connection on my Android smartphone?
To set up your wireless connection on your Android smartphone, follow the below steps: From your home screen, tap the Apps located at the upper-right of your tablet screen. Tap on the Settings icon. NOTE: This icon picture may be different on your tablet! Tap on the Wireless and networks... Read More...
How do I set up my wireless connection on my Apple iOS device (iPhone, iPad, iPod Touch)?
Follow the below steps to set up your wireless network on your Apple iOS device (iPhone, iPad, iPod Touch): From your home screen, tap on the Settings icon. Tap on Wi-Fi. Swipe the toggle switch to 'ON' Locate your wireless network name (SSID). For Windstream equipment, the wireless network name... Read More...
How do I set up my wireless connection on my Blackberry?
To set up your wireless connection on your Blackberry, follow the steps below: Press the Menu button, as highlighted on the screenshot. Using the trackball/trackpad, scroll down to the Setup icon. Press the trackball/trackpad. Scroll over to the Set Up Wi-Fi icon and press the trackball/trackpad... Read More...
How do I set up my wireless connection on my Kindle?
To set up your wireless connection on your Kindle, follow the steps below: Press the Home button, then press the Menu button. Navigate to Settings by moving the 5-way controller down, then press the 5-way controller to select. Select view next to Wi-Fi Settings to display a list of detected... Read More...
How do I set up the wireless connection on my Kindle Fire?
To set up your wireless connection on your Kindle Fire, follow the steps below: Tap the Quick Settings icon. Tap the Wi-Fi symbol and make sure wireless is turned on. You may be prompted to turn on Wi-Fi by typing in the password you created for your Kindle Fire. You'll see a list of detected... Read More...
How do I set up my wireless connection on my Android device?
Follow the below instructions to set up your wireless connection on your Android device:  From your home screen, tap on the ‘Apps’ icon. Then tap ‘Settings’ In the Wireless Networks section, swipe the ‘Wi-Fi’ indicator to ‘on’ Now, touch ‘Wi-Fi’ Now you will see a list of available wireless... Read More...
How do I set up my wireless connection on my Windows 8 Tablet?
Follow the instructions below to set up the wireless connection on your Windows 8 tablet:  Initiate the Charms bar by sliding your finger in from your tablet’s right edge; then tap the Settings icon.  Tap your wireless network icon that should be showing Available. When the Network pane appears... Read More...
How do I set up my wireless connection on my Xbox One?
Follow the instructions below to set up the wireless connection on your Xbox One: From the Home Screen (You can press the Xbox button to return Home Screen) Press the 'Menu' button and select 'Settings'. Click on 'Network'. Then select 'Set Up Wireless Network'. Selecting this button deletes... Read More...
How do I set up my wireless connection on my Nintendo Wii?
To set up your wireless connection on your Nintendo Wii, follow the below steps: 1. From the Wii home screen select Wii Options  2. Select Wii Settings.  3. Select Internet (from Wii Settings Screen 2) 4. Select Connection Settings  5. Select the Connection number you wish to store this... Read More...
How do I set up my wireless connection on my Playstation 3 or 4?
Follow the steps below to set up your wireless connection on your Playstation 3 and 4: From the Playstation home screen select Network Settings from within the Settings section. Ensure Internet Connection is enabled (if not, select Internet Connection and toggle from disabled to enabled). Select... Read More...
How do I set up my wireless connection on my Xbox 360?
To set up your wireless connection on your Xbox 360, follow the below steps: If you have an older type Xbox 360, check that your wireless adapter is plugged in correctly. If you have a newer type of Xbox 360, then you have wireless built in as standard. After switching your Xbox 360 on, you will... Read More...
How do I set up my wireless connection on my Apple TV?
Apple TV will help you connect to your wireless network. If you use a password to access your network, have it ready. For Windstream's F@ST 1704, the wireless network name is located on the bottom of the router next to SSID. For Windstream's F@ST 1704, this password is also located on the bottom... Read More...
How do I set up my wireless connection on my Wii U?
Follow the below steps to set up your wireless connection on your Wii U: From the Wii U Menu, select "System Settings." Using the Left Stick, select the "Internet" icon and press the A Button. Select "Connect to the Internet." The Wii U will search for available Wi-Fi networks in your area. Once... Read More...
How do I set up my wireless connection on my Google TV?
Select "All Apps" Now select "Settings" In the next screen select "Network" Select "Wi-Fi" Find your network in the list provided. For Windstream's F@ST 1704, the wireless network name is located on the bottom of the router next to SSID. Enter your password. For Windstream's F@ST 1704, this... Read More...
How do I set up my wireless connection on my Roku?
The Roku Streaming Player connects to the Internet through your home network using Wi-Fi (via a wireless modem). All Roku Streaming Player devices are compatible with 802.11b and 802.11g wireless networks and support current wireless security protocols, including WEP, WPA and WPA2. You'll also... Read More...
How do I set up my wireless connection in Mac OS X?
To set up your wireless connection on your Mac OS X, follow the steps below: These instructions should work for these versions of OS X: Leopard 10.5 Snow Leopard 10.6 Lion 10.7 Mountain Lion 10.8 Mavericks 10.9 Yosemite 10.10 El Capitan 10.11 1. From your desktop screen, you should see a... Read More...
How do I set up my wireless connection in Windows 10?
Follow the steps below to set up your wireless connection on your Windows 10 device. Click or tap the network icon in the system tray. A list of available wireless networks will appear. Locate the network you want to connect to and click or tap on its name. To save this network information... Read More...
How do I set up my wireless connection in Windows 8?
Follow the steps below to set up your wireless connection in Windows 8: Press the Windows Key + the C buttons on your keyboard or move the mouse cursor to the right hand of the screen until the charms bar appears. Click on Settings and in the lower right hand corner of the screen look for... Read More...
How do I set up my wireless connection in Windows 7?
To set up your Windows 7 wireless connection, follow the below steps: From your desktop screen, you should see a wireless adapter status icon in your System Tray, next to your clock. Click on this icon as shown in the screenshot. After you click on that icon, a list of Wi-Fi networks should... Read More...
How do I set up my wireless connection in Windows Vista?
To set up your Windows Vista wireless connection, follow the below steps: Click on the Start button and select 'Connect To' from the menu on the right to display the 'Connect to a network' dialog box. The list of available networks will depend on the types of wireless networks detected, look for... Read More...
How do I set up my wireless connection in Windows XP?
To set up your Windows XP wireless connection, follow the below steps: In the start menu, click the "Control Panel" shortcut. In the Control Panel window, click Switch to Classic View. If the text reads Switch to Category View, then you are already in Classic View and can skip to the next step... Read More...

Speed Optimization

How do I connect my wireless router?
Insert the included DSL filter into a phone jack in your wall. Then connect a phone line from the filter to the back of your router and another line from the filter to your phone. A third line can run from your computer to the router. Finally, plug the power cord from your router to an outlet... Read More...
Where should I place my wireless modem for the best connection?
The placement of your wireless modem can impact the quality of your connection throughout your home. A central location nearest to devices will allow for the best connection. Here are some tips for optimal modem placement: Let it breathe — Depending on the brand, your modem has little vents on... Read More...
How do I improve the speed of my Internet?
Understanding your internet speed and what it means can help you get the most out of your internet connection. Watch our short videos to help you choose the right internet speed for the way you use the internet and make the most of your speed by optimizing your system. How to Maximize your... Read More...
Test Your Internet Connection Speed
Use the tool below to test your internet connection speed. Simply click on the button with the location nearest to you. This will find a server near you and test the download and upload speeds of your current connection. http://speedtest.windstream.net/ Wondering what your results mean? The... Read More...

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